Wells Paving & Seal Coating

After speaking with [redacted] he stated that the business will properly re-pave the entire drainage pipe area on both sides of the driveway with inches of hot 9.5A asphalt mix that Consumer paid for or refund the amount of $2,This will be done by August 1,

Revdex.com spoke with the [redacted] from the businessShe stated that have been out to the customer's home since the warranty expired and have not charged the customer for work doneThe business stated that the patches were done at the request of the customerAt this time the customer's job has been out of warranty since October The business also stated the customer have another business come out and look at it and no issues were found at the time

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] Regards, [redacted] Thank you! It has been resolved [redacted]

The customer called Revdex.com to confirm this has since been resolved by the business

I paved ** *** driveway 9-15-I have repaired it and been
back there to timesI used Asphalt patch and crack fillerI’m sorry new
asphalt and old asphalt don’t match but that’s just the asphalt don’t match but
that’s just the way it isI warrantee my work for year and it has passed
the
warrantee period*** from ** *** *** called me and said he looked at the
job and said it looked fineI have done the very best I could for ** *** and
I’m sorry that he is dissatisfied

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made
by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Regards,
*** ***
Thank you! It has been resolved
*** ***
***

To whom it may concern,We are very sorry for the inconvenience, but we did pay forthe sidewalk repair in the amount of $550.00.Sincerely,*** ***

We have responded to complaint and have fixed the curb for
** *** sincerely, *** ***

[A default letter is provided here
which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
The customer contacted Revdex.com and said that she is accepting this from the businessHowever, she will be out of town after the 20th and wants to be there when the work is doneShe requests a firm scheduled date and time as tto when this will be done so that she can make arrangements to be there at the appointment

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] *** did not perform the services that we discussed back in July when I called him about this issueAt this time I asked *** to please bring me more of the original asphalt that I paid for, which is the 9.5A mixHe stated to me that he could not bring me this asphalt until he had another job in my area, which I stated to him was unfair because this could take years, and this was a warranty issue that should be fixed within a reasonable amount of time. He still did not comply and said that he would call meI then asked if he would bring the asphalt and perform the repair by summer's end, and he said that he wouldWell, the summer was over and we were into the Fall and I had not heard from *** ***, so I called him to remind him of our conversation and he said that he still had not gotten a job in my area, I told him that this was unfair and I should not have to wait this long to get my driveway fixed properlyHe said that he could bring down a slightly different type of asphalt, but he said that he could heat it up and it would blend in and I would not be able to tell the differenceWell, when I got home from work to see the results, I was upsetWhat *** *** used was a cheap cold asphalt patch from *** *** or *** and was nothing like the original asphalt that I paid for. The job looked worse than it did before, and I was so disappointed that a few days later I removed this fake stuff from my driveway without the use of any toolsEven after this time, this fake asphalt would not even bond to the drivewayThis is sad and unfair that *** *** would do this and claim that he has stood behind his work.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
*** did not perform the services that we discussed back in July when I called him about this issueAt this time I asked *** to please bring me more of the original asphalt that I paid for, which is the 9.5A mixHe stated to me that he could not bring me this asphalt until he had another job in my area, which I stated to him was unfair because this could take years, and this was a warranty issue that should be fixed within a reasonable amount of time. He still did not comply and said that he would call meI then asked if he would bring the asphalt and perform the repair by summer's end, and he said that he wouldWell, the summer was over and we were into the Fall and I had not heard from *** ***, so I called him to remind him of our conversation and he said that he still had not gotten a job in my area, I told him that this was unfair and I should not have to wait this long to get my driveway fixed properlyHe said that he could bring down a slightly different type of asphalt, but he said that he could heat it up and it would blend in and I would not be able to tell the differenceWell, when I got home from work to see the results, I was upsetWhat *** *** used was a cheap cold asphalt patch from *** *** or *** and was nothing like the original asphalt that I paid for. The job looked worse than it did before, and I was so disappointed that a few days later I removed this fake stuff from my driveway without the use of any toolsEven after this time, this fake asphalt would not even bond to the drivewayThis is sad and unfair that *** *** would do this and claim that he has stood behind his work.
Regards,
*** ***

The customer contacted Revdex.com and said this was not done in the agreed upon timeframe.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
I am not satisfied with this resolution because first of all, [redacted] actually didn't pave my driveway until 10-2-14 because of his own delays, secondly he came back 4 to 5 times because of his own defective work, he used patch asphalt instead of the original asphalt that I paid for, and [redacted] was notified about the additional problems that occurred with my driveway in July, way before his warranty ran out, yet he used the excuse that he would have to get another job in my area before he could repair it with the proper asphalt, which enabled him to drag this thing out pass the warranty period so he wouldn't have to spend a cent of his own money, and lastly his friend from [redacted] paving that came down to look at the job, evidently, completely ignored and overlooked the problems that I was trying to address.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted] Thank you!   It has been resolved.   
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] Hello, When I spoke to you back on Nov 2,2015 you informed me that Mr. W[redacted] would be fixing my driveway in Dec. however I was not going to be in town from Dec 20 thru Jan 3, 2016. As of today April 30, 2016 I have not heard from Mr. W[redacted] nor has my driveway been fixed. Please advise me as to Mr. Wells plans on coming to fix my driveway now that the weather is warmer.  My cell number is [redacted] I'm available to speak after 4pm or feel free to call my husband ([redacted]) [redacted] Thank you for your help with this situation, Mrs. [redacted]

Revdex.com spoke with the [redacted] from the business. She stated that have been out to the customer's home since the warranty expired and have not charged the customer for work done. The business stated that the patches were done at the request of the customer. At this time the customer's job has been out of warranty since October 2015. The business also stated the customer have another business come out and look at it and no issues were found at the time.

I have tried to contact [redacted] several times with no
success. I want to apologize to her for her patience in waiting for me to come
back and fix the driveway. I am commited to fixing it for her, and I will due
so in December of 2015 I’m sorry she has to wait.

After speaking with [redacted] 1.28.16 he stated that the business will properly re-pave the entire drainage pipe area on both sides of the driveway with 3 inches of hot 9.5A asphalt mix that Consumer paid for or refund the amount of $2,500. This will be done by August 1, 2016.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Hello, When I spoke to you back on Nov 2,2015 you informed me that Mr. W[redacted] would be fixing my driveway in Dec. however I was not going to be in town from Dec 20 thru Jan 3, 2016. As of today April 30, 2016 I have not heard from Mr. W[redacted] nor has my driveway been fixed. Please advise me as to Mr. Wells plans on coming to fix my driveway now that the weather is warmer.  My cell number is [redacted] I'm available to speak after 4pm or feel free to call my husband ([redacted]) [redacted] Thank you for your help with this situation, Mrs. [redacted]

Review: Hired Wells Paving to pave my driveway last summer, and within only a few weeks deep cracks developed along the sides in some areas of my driveway and some coin sized holes along some parts in the top. I immediately called [redacted] and notified him of this. He came over and patched these areas with some type of cold patch asphalt and I expressed my dissatisfaction with this product because it does not have the appearance or texture of real asphalt. A few months later more of these deep cracks developed along the driveway and the area at the road where he wrapped my drainage pipes with asphalt has collapsed because the asphalt is so thin there. There is even sand that continues to come through the asphalt on one side because it is improperly done and is very thin, unlike what we agreed to on our contract. I called [redacted] about this situation and requested that he bring me more of the original type asphalt, and that he does what it takes to complete the job properly because this is what I paid for and what I deserve, but [redacted] refuses to do this and, once again, brings out the same type cold patch asphalt and proceeded to put this stuff down while I was at work, and now the job looks worse than it did at first. Despite all of this, he still refuses to bring out the proper type asphalt and the equipment to fix what should have been done right from the start. I am very dissatisfied with [redacted] work and his attitude towards correcting this situation, and this is why I am making this complaint with the Revdex.com to seek resolution to this unfair treatment, and I would like to advise everyone out there to think twice before spending your hard-earned money and hiring [redacted] who, in my opinion, doesn't seem to care about customer satisfaction or the quality of his work.Desired Settlement: [redacted] needs to properly repair my driveway by cutting out and re-paving the bad sections of asphalt, especially by the drainage pipes, and fixing it with the original type of asphalt, with the proper thickness that I paid for, and that we agreed upon, or refund me the amount that it will take to fix the job properly by a company who will do the job right.

Business

Response:

I paved [redacted] driveway 9-15-14 I have repaired it and been

back there 4 to 5 times. I used Asphalt patch and crack filler. I’m sorry new

asphalt and old asphalt don’t match but that’s just the asphalt don’t match but

that’s just the way it is. I warrantee my work for 1 year and it has passed the

warrantee period. [redacted] from [redacted] called me and said he looked at the

job and said it looked fine. I have done the very best I could for [redacted] and

I’m sorry that he is dissatisfied.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

I am not satisfied with this resolution because first of all, [redacted] actually didn't pave my driveway until 10-2-14 because of his own delays, secondly he came back 4 to 5 times because of his own defective work, he used patch asphalt instead of the original asphalt that I paid for, and [redacted] was notified about the additional problems that occurred with my driveway in July, way before his warranty ran out, yet he used the excuse that he would have to get another job in my area before he could repair it with the proper asphalt, which enabled him to drag this thing out pass the warranty period so he wouldn't have to spend a cent of his own money, and lastly his friend from [redacted] paving that came down to look at the job, evidently, completely ignored and overlooked the problems that I was trying to address.

Regards,

Business

Response:

Revdex.com spoke with the [redacted] from the business. She stated that have been out to the customer's home since the warranty expired and have not charged the customer for work done. The business stated that the patches were done at the request of the customer. At this time the customer's job has been out of warranty since October 2015. The business also stated the customer have another business come out and look at it and no issues were found at the time.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] [redacted] did not perform the services that we discussed back in July when I called him about this issue. At this time I asked [redacted] to please bring me more of the original asphalt that I paid for, which is the 9.5A mix. He stated to me that he could not bring me this asphalt until he had another job in my area, which I stated to him was unfair because this could take years, and this was a warranty issue that should be fixed within a reasonable amount of time. He still did not comply and said that he would call me. I then asked if he would bring the asphalt and perform the repair by summer's end, and he said that he would. Well, the summer was over and we were into the Fall and I had not heard from [redacted], so I called him to remind him of our conversation and he said that he still had not gotten a job in my area, I told him that this was unfair and I should not have to wait this long to get my driveway fixed properly. He said that he could bring down a slightly different type of asphalt, but he said that he could heat it up and it would blend in and I would not be able to tell the difference. Well, when I got home from work to see the results, I was upset. What [redacted] used was a cheap cold asphalt patch from [redacted] or [redacted] and was nothing like the original asphalt that I paid for. The job looked worse than it did before, and I was so disappointed that a few days later I removed this fake stuff from my driveway without the use of any tools. Even after this time, this fake asphalt would not even bond to the driveway. This is sad and unfair that [redacted] would do this and claim that he has stood behind his work.

Regards,

Business

Response:

After speaking with [redacted] 1.28.16 he stated that the business will properly re-pave the entire drainage pipe area on both sides of the driveway with 3 inches of hot 9.5A asphalt mix that Consumer paid for or refund the amount of $2,500. This will be done by August 1, 2016.