Wells Solar & Electrical, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlso the rebate check has arrived I was very happy but surprised because I was told by [redacted] of [redacted] l that someone had to come to my house and get me to sign some kind of document before the check could be issued Apparently, this was not true Thanks for clearing all of this up I someone had contacted me and told me what was really going on, I would never have filed the complaint in the first place Regards, *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and National Solar and Energy has refunded the full amount, I am unclear on what permit you are referencing since the financing has been refunded and I still have received no communication from National Regards, [redacted]

Dear Ms [redacted] , We regret to hear that you have not been completely satisfied with Wells Solar & Electrical Service regarding your solar project It appears that your main issues lie with the sales company, [redacted] as they are the ones who priced the system and handled your financing and payment Wells Solar has no contact with the financing company, did not submit payment requests to the finance company, nor had any part in communicating any of your information to the finance company Please continue to work with your sales person at [redacted] on these issues We apologize for the inconvenience and frustration you've experienced, and will impress upon [redacted] the importance of getting your concerns addressed Additionally, for our part, we will submit the permit request immediately after we obtain your signature on the application (the app will not be accepted without the property owner's signature) As soon as the permit is issued, we will install your system with all expediency possible If you have any questions about your new solar system other than financing questions, please call us directly at [redacted]

Dear Ms*** - We are sorry to hear that you are not satisfied with your solar system at this time. I hope that we can help to resolve your concerns. Wells Solar installed the system that you purchased from *** ***. Therefore, I can’t address what the
***person told you specifically. However, the system will produce energy during sunlight hours as long as the system is not shaded. The most energy will be produced during the hours when the sun is directly overheadThe affect of the 5-kW system’s electric generation on your electric bill is dependent on your electricity use and utility rates. In order to figure out what is happening, could you please provide us with copies of your electric bills since March. If you didn’t keep them, you can obtain copies by logging onto CPS’s website at www.https://www.cpsenergy.com/en/customer-support/manage-my-account.html I've reviewed your project and noted that a monitor was not included in your installation order That is why one was not installed. However, to alleviate the confusion and frustration over the lack of a monitoring system, we installed one for you last week. If you need assistance using or reading the system, please let us knowWe are happy to help you with that! Appreciate you sending the electric bills to *** After we receive the bills we will schedule an appointment within a few days to visit with you, and if any problems with the system need to be addressed, we will do so at that time Please fill free to call us at *** if you have questions

Mrs*** *** - As of 4/12/we are in talks with you and our finance partner to get you on a different program without this paymentWe feel the process was not explained properly by our then junior consultant, and we are going to remedy the situation no matter the fees we may incurWe value
all of our customers and want them to be satisfied with all aspects of the project, financing includedThank you for your patience and understanding

Dear Mr*** - *** does not work for Wells Solar, and Wells Solar did not sell you the system. *** works for the company that sold you the system Wells Solar, however, did install your solar system and we do guarantee our work. When you spoke with us on
Monday we immediately scheduled a tech to go to your home to check the system. We are so sorry that the tech failed to show up at the scheduled time, and further regret that the tech did not call you to let you know that he couldn’t make it. That is unacceptable on our part, and you all deserve better customer service than that We spoke with you on Friday evening and scheduled a new appointment for today (Monday, Aug14) at p.m. The tech will be at your home to examine and test the system. If there are any issues, he will try to fix them while he is on site. If additional follow up is needed, we will make it a priority so that you can rest assured your system is operating correctly

Dear Mr*** - We have not had any calls from youHave you been calling ###-###-#### or ###-###-####? Your issues, however, need to be resolved by National Sales as they are the ones who sold you the solar system and identified the tree issue. When
National asked us to fulfill the installation they did not direct us to trim or remove trees to limit shadingYou’ll need to contact National Sales to resolve this issueHere is their contact info: *** ***, Finance Manager, ###-###-#### With regard to your solar system installation and equipment, if you ever have any issues, please contact us at the above numbers. We fully stand behind our work and will address any problems you may have with the functioning and operation of the system

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also the rebate check has arrived.  I was very happy but surprised because I was told by [redacted] of [redacted]l that someone had to come to my house and get me to sign some kind of document before the check could be issued.  Apparently, this was not true.  Thanks for clearing all of this up.  I someone had contacted me and told me what was really going on, I would never have filed the complaint in the first place.
Regards,
[redacted] [redacted]

Dear Ms. [redacted],   We regret to hear that you have not been completely satisfied with Wells Solar & Electrical Service regarding your solar project.  It appears that your main issues lie with the sales company, [redacted] as they are the ones who priced the system and...

handled your financing and payment.  Wells Solar has no contact with the financing company, did not submit payment requests to the finance company, nor had any part in communicating any of your information to the finance company.  Please continue to work with your sales person at [redacted] on these issues.      We apologize for the inconvenience and frustration you've experienced, and will impress upon [redacted] the importance of getting your concerns addressed.  Additionally, for our part, we will submit the permit request immediately after we obtain your signature on the application (the app will not be accepted without the property owner's signature).  As soon as the permit is issued, we will install your system with all expediency possible.   If you have any questions about your new solar system other than financing questions, please call us directly at [redacted].

Dear Ms. [redacted]: We apologize for the inconvenience and frustration you have experienced in trying to get the issue with your rebate resolved.   To be clear on two comments in your letter: [redacted] does not, and has never, worked for [redacted].  And we aren’t [redacted]...

[redacted].  We are the subcontractor that was hired to install your system, and submit the CPS rebate paperwork on your behalf - which we did.  However, CPS recently contacted us about an error in your paperwork which we addressed immediately.  You should be receiving your rebate in the next 30 days.   Again, we apologize for the inconvenience and the delay in you getting your CPS rebate. If you have more questions, please contact us at ###-###-####.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and National Solar and Energy has refunded the full amount, I am unclear on what permit you are referencing since the financing has been refunded and I still have received no communication from National.
Regards,
[redacted]