Wells Solar & Electrical Reviews (%countItem)
Feb 11, 2020
The entire experience with Wells Solar has been flat out awful. First, the tax credit that we were promised is not coming through which leads to an increase in my monthly bill or paying tens of thousands of dollars out of pocket. Second, before signing the agreement for the solar panels we sat down with the salesperson and went over my families previous 6 months energy consumption, we were then shown a conversion chart for how big of a system would be required to meet our needs. After installation the system has failed to meet our needs EVERY SINGLE MONTH. When I contacted Wells management I was told that their conversion chart is not always accurate and that there is nothing that can be done. Now there is an issue with the system and it has not been generating energy for the last 4 days and I am being told that I will not be reimbursed for the period of time that the system was down. This entire experience has been atrocious and I would not recommend Wells Solar to anyone.
Jan 16, 2020
Searched one time indirectly (not through Wells) for estimates on Solar installation and received desired information. Wells somehow received my number through this request and has incessantly called for four months without ever leaving a message to identify themselves. Through investigation I finally figured out who was calling and requested for them to stop contacting me as I was already under contract to install with a different provider. Since then I am still receiving calls without message fro. Wells Solar. This is unacceptable!
Wells Solar & Electrical Services LLC installed a solar panel system on my house without prior HOA approval - per contract signed 9/24/2018.
We're currently unable to respond to this matter, it is being reviewed by a consultant. *** has been unresponsive when we have offered solutions for his project.
Complaint: ***I am rejecting this response because:
After offering multiple solutions throughout your installation process, none of which you have given us the authority to execute, we have arrived at an impasse. Under your advisement, the array that did not meet HOA standards was left unaltered despite multiple solutions presented by our team.The ultimate resolution that was presented by your HOA was the same solution we recommended in January 2019. After scheduling to remedy the situation yet again, you requested that we not arrive on the premises unless you were financially compensated for an unreasonable sum. If you are unwilling to have our team work on your home, then we see no way to remedy the HOA recommendations. We respectfully disagree that we are at fault for the current state of your solar project.
On Nov 30,2018, a sales person came to my home at ***, Killeen Texas to sell me a solar system. She asked me for my total income. I gave her my total income, I also informed her that half of income was not taxable due to me receiving disability pay from the military and receiving SSA.My total income I gave her was 60,000 which I indicated my taxable income is 32,000. She indicated that I was eligible for a tax credit of 9,952. She indicated that I could use that tax credit to pay on the Balance of 31,842 dollars to the balance due giving me a balance of around 22,000. If I decided to pay the tax credit my
Mr., We do not have the ability to increase your salary on your loan document. When you apply for a loan your reported household income is entered. You were fully aware of the loan application and you signed the document. As mentioned in the previous response you will be able to claim the tax credit in subsequent years, so that savings is not lost and you will be able to claim the tax credit eventually. You were fully aware of the purchase price when you signed the loan documents. The transaction cannot be voided, you have the full product on your roof and it is operable.
Superb customer service ! My system has been operating for just a few days but I was unable to monitor my production due to a communication issue between my inverter and the app. Tech David Scalley spent two hours in the bitter cold working with the manufacturer’s tech support group and made certain everything was perfect. I was very impressed with his attention to detail and dedication to stay into the evening to make certain that I was operational, educated and completely satisfied before leaving. It’s so refreshing to see a person represent his company so well and feel that the customer is truly important. Thanks Wells Solar and thanks David!
Wells Solar did an excellent job installing a ground mounted system at my place.
Highly recommended! Professional and still very personable. Always responsive -- they plow the paperwork through all the zoning folks and HOA hoops & loops. Always stayed to ensure that everything was working right the first time. As soon as CPS gave the go ahead, the system was spinning the meter backward. They really know how to install the entire system for maximum efficiency.
Wells Solar has been a bad experience from the start of my solar panel project, first they didnt come and install on day they were going to then when they did install no one was at home. Secondly when we signed the contract they had said we would get 2 nest thermostats and a data stick with all our paperwork and copies of receipts . That our salesman would be bringing by. Well when my wife called she was told he would get out to temple area when he could and that they were going to overnight the nest thermostats to get to us asap. Thats been almost a week and a half ago now. Still no call or anything in the mail.
We were sold a solar paneling we thought would reduce our electrical bill. Our bill reduction has averaged about $40 per month. We have a 20-year note of $100 per month and the second loan with a $6,000 balloon payment due in August. When the financing was being arranged, we were told we would have no payments for one year. The sales department told us that had just started working with that finance company and did not know about the financial arrangements. Because the terms of the loans were not clearly explained to us, we are experiencing a financial burden on a solar system that is not producing significant savings on our electrical bill. We did not qualify for a tax rebate because we did not have enough taxable income. This means we will have to pay an additional $1600 because we will not be able to make the balloon payment.
Mrs. *** - As of 4/12/2018 we are in talks with you and our finance partner to get you on a different program without this payment. We feel the process was not explained properly by our then junior consultant, and we are going to remedy the situation no matter the fees we may incur. We value all of our customers and want them to be satisfied with all aspects of the project, financing included. Thank you for your patience and understanding.
On June 7th of last year a man named *** came to my home and sold me solar panels. He stated and wrote on the contract that the federal government would refund me some of the money and CPS would give me a rebate totaling one half of the entire amount. This summer I found that the federal government would only refund one half of the total amount at the time. This they did. CPS, however, did not give me a rebate for any of the money. When I called CPS I found that the installer had never submitted the necessary paperwork enabling them to send me a rebate check. They told me that a company called *** was actually in charge of the job although they were not even named on the contract. CPS gave me their phone number. I had to call many people many times usually getting no answer at all and having none of my phone calls returned. I tried one last time on Monday and was able to speak to *** at either *** or *** (unclear which is actually involved) She made a call to someone and then told me someone would come by today, August 5, between 1 and 3 with a form for me to sign. No one ever came by. She has resumed not answering her phone and not returning my calls. I now feel sure I have been a victim of elder abuse and a scam. I am now stuck with a bill I cannot easily pay. It is almost twice what I was told I would have to pay. I have the contract to prove it.
We purchased solar panels from Wells Solar last year and were finally hooked up with CPS July 2016. We were assured we purchased enough panels To cover our electrical use. Last October CPS came out to our house and replaced a meter because it was not reading our solar production. Ever since that month we have had an electric bill each and every month. I have called so many times to have Wells Solar come out to to inspect the panels,and make sure everything is in order after the CPS meter replacement. *** with Wells Solar promises to call me back and have an engineer inspect the panels. She never calls backand nor does the company reply to my emails for help.
Dear Mr. -
Wells Solar & Electrical Rating
Address: 1209 Sturgeon Court Ste 107, Arlington, Texas, United States, 76001
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