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Wellston Mill Reviews (8)

The desired settlement here is complete tear off and replacement of siding and finish painting Belfor has been in contact the customer on several occasions as recent as yesterday, 7/12/ Belfor admits that there are a couple of issues with the siding that need to be resolved but compete tear off is not necessary The painter is also aware that he is not done One of the biggest issues here is that Belfor or our sub contractors have no access to the property The customer moved to Seattle and has the main entry gate chained and locked the driveway is yards or more long and it is impossible for us to pack tools and equipment / supplies up to this home to do any work We have attempted several times to address this and all we get is that we will not have access except on the weekends Well, none of our crew members or sub contractors work on the weekends so we are at a stand still We would absolutely love to finish this project and get paid but we cannot do this without access during business hours If the owner will give us the access we need, we can finish this up in a very short time At this point, we have progress billed this project which is 90% done and received no payment at all The progress invoice of $26,is over days past due The interest on the unpaid balance will continue until payment is received and we will not make any adjustments to our invoice going forward We will be happy to complete the project to the satisfaction of this customer but not until we are given proper access to the site during business hours If access is refused, we can simply provide a credit for the remainder of the painting to be done and siding repair The customer wants us to use someone completely different to do these repairs but we must first give opportunity for the original sub contractor to fix their problem That is only fair! If they refuse or are somehow unable to properly repair it, we will bring in someone else to do it The message yesterday requests us to contact him after 7:PM or on weekends The customer needs to be able to be reached during business hours when we are all working if he wants to resolve this He can contact his project manager at (509) 590-to schedule any on site visits to go over the balance of repairs Thank you

I have already responded to this complaint once Since then we have met with our customer on site and we have everything worked out at this time

Complaint: ***
I am rejecting this response because BELFOR is avoiding their responsibility to complete the restoration as originally promised as well as ignoring the BELFOR change order for product they were paid for but failed to install.Please see the attachment (pages) as a response to Angela B***'s letter dated 12/19/17.RE: Complaint ID *** 12/19/17Today, 12/19/17, I received BELFOR's response from Angela B***, dated 12/19/The quarter sawn floorThe original flooring in my home was Quarter Sawn White OakBELFOR wasrequired to replace the previous Quarter Sawn White Oak flooring with Quarter Sawn White Oak flooring.Instead BELFOR installed standard "select" oak, as Angela B*** admitted in her earlier letter.Standard "select" oak is not Quarter Sawn White Oak.Regarding the Change Order, I asked for pricing to upgrade the floors that were previously vinyl and carpet toQuarter Sawn White OakPlease refer to Change Order #which states the Change(s) to Scope of Work:exchange vinyl in Kitchen, master Bedroom, Bedroom to Quarter Sawn White Oak.Both, Dan C*** and Thomas G*** have reported that I did not receive a Quarter Sawn White Oak floor.In Angela B***'s December 8, letter she states that BELFOR installed a standard "select" oak floor.Standard "select" oak is not Quarter Sawn White Oak.The flooring installed at this property is not the flooring selected and acceptedThe flooring installed is notwhat is stated on Change Order #3.The original flooring was Quarter Sawn White OakThis was stated to Scott G*** at our initial meeting.made it clear to him that the flooring was Quarter Sawn White OakI originally had Quarter Sawn White OakflooringI now have Standard "Select" Oak flooring.BELFOR was required to replace my flooring with Quarter Sawn White Oak in the rooms that originally hadQuarter Sawn White Oak and BELFOR was paid to upgrade the other rooms from vinyl and carpet to QuarterSawn White OakI ask the question again, is this fraudulent?BELFOR is responsible to replace my flooring with the Quarter Sawn White OakThis will involve quite a bit ofwork as cabinets and trim will need to be removed and when reinstalled there will be touch up, etcI wouldexpect that the interior furnishings will need to be stored and I will need a place to live during this workPaint blisteringBELFOR is the Property Restoration Company that promised a quality, complete restoration.Why did BELFOR not prep the exterior properly before painting? I stood with Glenn V***, prior to theexterior of the house being painted, in front of the first signs of the paint bubbling on the north side of thehouseThere is no excuse for not prepping the exterior properly, especially when there were signs of a problem.BELFOR's decision to do a subpar "repainting" of the exterior is BELFOR's responsibility to correctBELFORwould have been paid by the insurance company to do this workThe bubbling issue is now on many areas ofthe home as both Gary V*** and Milton R*** observed.BELFOR is responsible to completely prep the exterior of the house correctly and completely repaintInterior paint has bubbledWho determines that it is actually a drywall issue? The painter that came to myhouse in August expressed concerns of a moisture issueI communicated this with Gary V*** andMilton R*** at the meeting at my house September As I said before, I believe this needs investigationto verify what has caused this "interior sheet rock bubbling".Once the cause is determined or ruled out then the decision on how to repair can be madeThe front yard (south of the sidewalk)My understanding, from the September meeting, is that thelawn to the south of the sidewalk to the house and the lawn areas between the pedestrian sidewalk and curbsneed to be removed, levelled and re-soddedAlso, to investigate if BELFOR re-sodded over a tree stump thatshould have been removed in the lawn area south of the sidewalk to the houseIf this is the case, the stumpneeds to be removed as I was told.BELFOR is responsible to pull up the sod, level, remove stump and re-sod in the areas south of the sidewalk tothe house and the pull up the sod, level and re-sod the areas between the pedestrian sidewalk and the curb, thelength of the propertySecuring the front fenceI agree that BELFOR is responsible to fixTread in basementBecause BELFOR did not include the repair (sanding and refinishing) of tread ends intheir scope of work, it cannot remove responsibility from BELFORBELFOR assured me that everything would betaken care of.BELFOR is required to sand and refinish tread endsProof that mold was correctly treatedMold remediation was absolutely in BELFOR's scope of workIt wasdiscussed many times and I was told many times that all issues with this would be taken care ofPleaseremember that a tree fell through my house and that there was water in my house for a very long timeWater,that was freezing and thawingAll of this was known to BELFOR.BELFOR is responsible for mold remediationI expect BELFOR to be responsible for any, and all, future issuesthat arise due to moisture or moldCold Air ventBelfor needs to clarify their intention to fix the problem.BELFOR is responsible to fix the vent, but it needs to be clarified what will be done, including the cleof thefinish that dripped onto the furnace duct work below.BELFOR is choosing to take no responsibility for problems that they have chosen, or decided, not to include intheir scope of work, or deemed unnecessary, which has been to my detrimentI was not looking for someone toremodel my homeI had a tree destroy my home and BELFOR Property Restoration represented themselves ashonest, capable and reliable, with the promise to not just put my home back to how it was, but to make it betterthan it wasThis was a promised offered, not asked for, and I believed them and took them at their wordMyhouse is far from how it wasBELFOR cannot expect me to accept the problems as my own to solveBELFORhad control of my home and made decisions that are not representative of a restoration of a destroyed home.They promised to take care of everythingNow, after the fact, BELFOR tells me that this is not the caseThis isnot rightBELFOR needs to take responsibility as I have stated in my correspondence.Sincerely,*** ***

RE: Complaint ID [redacted]In response to the reply from [redacted], Esq; BELFOR Property Restoration, dated December 8,2017:Glenn V[redacted], of Belfer Property Restoration, asked me to sign the Certificate of Satisfaction.questioned him about issues that were not completed and future issues. He...

texted to me that heneeded the Certificate of Satisfaction for the purpose of telling the bank that they are done withconstruction. Glenn represented that the Certificate had very little meaning as to any of my concerns.consider this a moot point.1. The quarter sawn floor. Belfer is going to great lengths to ignore that the original floor in my homewas Quarter Sawn White Oak flooring. Belfer is responsible to replace with the same flooring.$3717 paid for the change order, was to upgrade the rooms that were previously vinyl and carpet.Please note that the change order clearly states Quarter Sawn White Oak.I was never offered the opportunity to meet with [redacted] to discuss the flooring. Paul, of[redacted], is saying that the samples are what I chose. But when I called Paul, of [redacted]
[redacted], and told him the flooring they were installing was not Quarter Sawn White Oak, he arguedand said it absolutely was Quarter Sawn White Oak. [redacted] states in her letter that standard"select" oak was installed, which is clearly not Quarter Sawn White Oak.Belfer hired Dan C[redacted] to report on my floor. Instead of the Quarter Sawn White Oak, stated on thechange order it was reported that I have an inferior "mixed" wood floor of Plain Sawn/Rift/QuarterSawn. Dan C[redacted] verified this with his report. Dan C[redacted] confirmed to me that he interchangesthe terms of Select and Plain Sawn as meaning the same. Dan told me a person can order a QuarterSawn only floor and should not expect to have any Plain Sawn grain intermixed. There is Plain Sawngrain in the flooring installed. Please note a large quantity is Plain Sawn.Please note that the price was NOT based on standard "select" oak, as my change order states QuarterSawn. Before signing change order #3, I requested a price to upgrade the rooms that had been vinyland carpet to Quarter Sawn White Oak. After receiving the price I asked for samples. What I receivedwas Plain Sawn. I reported to Glenn that the samples were not Quarter Sawn. Glenn then told me thatGill would work up a new price which resulted in change order #3, in the amount of $3717.14, forQuarter Sawn White Oak. The second samples I received were mostly Quarter Sawn with a few Rift, andNO Plain Sawn.Belfer received payment to install a flooring that they represented to me as Quarter Sawn White Oakbut instead installed a standard "select" oak, which is far interior. Is this fraudulent?Please note that Scott G[redacted] was at my house to discuss the flooring, and it was documented with thelast payment that we needed to resolve the lessor grade flooring, this was December 2016. Paul, from[redacted], was at my home January 6, 2017 to discuss the floor. Belfor hired Dan C[redacted] tocome to my house January 27, 2017 to report on the floor. This is a lot of involvement after October2016, to now say that a Certificate of Satisfaction represents Belfor having no responsibility.No one at Belfor is acknowledging that their change order clearly states Quarter Sawn White Oak.[redacted] states that the "pricing was based upon standard "select" oak, which was installed" .Ms. [redacted] is admitting that I did not receive Quarter Sawn White Oak as specified on the changeorder.[redacted] states "she received exactly what she chose and paid for". This is untrue. Belfor wasrequired to replace the original Quarter Sawn White Oak with Quarter Sawn White Oak. The changeorder is for Quarter Sawn White Oak flooring for the rooms that were vinyl and carpet previously. Belforwas required to install Quarter Sawn White Oak but as Ms. [redacted] admits, Belfor installed standard"select" oak.Belfor is responsible to replace my standard "select" floor with Quarter Sawn White Oak.2. Paint blistering . . Before the exterior of the house was re-painted, Glenn V[redacted] stood with meon the north side of the house discussing the blistering that was evident at that time. We discussed thecontinual freezing and thawing that occurred as well as the water that entered the house through thetarping. The tarping did not protect the house from the elements. The statement that Belfor was notpaid by the insurer to scrape the paint off the existing siding, is to my understanding, Belfor trying toexplain why they did not prep before re-painting and ignoring the early signs of a problem that was laterto become more invasive as the blistering is now on many areas of the exterior. The insurance companypaid what Belfer submitted. Prepping before re-painting should be normal practice. Had Belforsubmitted an expense for prepping before re-painting the insurance company would have paid. Belforchose to ignore the early signs of what is now a much larger problem. Why Belfor chose not to prep theexterior, before re-painting, is unclear to me, and why Belfor chose not to prep the exterior, before repainting,with the early signs of issues is very concerning.Belfor is responsible for their decision to re-paint without prepping. Belfor is responsible for correctingthis by prepping and re-painting correctly.At the September 2017 meeting, with Gary V[redacted] and Milton R[redacted], I communicated that thepainter, who came to my house August 2017, expressed concerns of moisture is[redacted]s. Pleaseacknowledge this as a potential problem that needs to be investigated and rectified if signs of moistureor mold are evident.3. Interior paint has bubbled. Who determines that it is actually a drywall issue? The painter thatcame to my house in August expressed concerns of a moisture issue. I communicated this at ourSeptember 2017 meeting and Gary V[redacted] only looked at the area. I believe this needs investigationto verify what has caused this "interior sheet rock bubbling".4. The front yard (south of the sidewalk). Your call out the area south of the sidewalk. This representsthe lawn south of the sidewalk to the house, is that correct? The area south of the sidewalk to thehouse requires the removal of the sod and the removal of the tree stump, if it proves that the sod,installed by Belfer's subcontractor, was placed over the stump. It also requires leveling before new sodis laid down. The two areas between the pedestrian sidewalk and the street curb were also damaged, aswas discussed at the September meeting with Gary V[redacted] and Milton R[redacted]. This requires theremoval of the sod, leveling and re-sodding.5. Securing the front fence. I agree that Belfer is responsible for securing.6. Tread(s) in the basement. Belfer failing to include this in their scope of work does not change thefact that there has been damage to the treads. The tread ends require refinishing. I do not believe thatBelfer caused this problem, as [redacted] states, but I believe that when there is water in a house,unsecured from the elements, with freezing and thawing it is easy to imagine what caused this. Belfermay have overlooked this, but they are the property restoration company paid to restore. Belfer isresponsible for this repair.7. Proof that mold was correctly treated. Belfor is the company that was paid to complete therestoration of my home. At the very beginning the house was poorly secured for quite some time. Thetarping allowed water into the house as well as water coming through the front wall into the basement.There was continual freezing and thawing. The obvious mold and standing water in the house wasdiscussed with Glenn V[redacted] on many occasions. Glenn told me they would take care of it. If thiswas not a part of Belfer's scope of work why did Glenn say that Belfer would take care of these is[redacted]s?If it was not within Belfer's scope of work, who's scope of work is it? And if it was not within Belfer'sscope of work, why was I not informed of this during the many conversations?Belfer, as a restoration company, is just now telling me that this was not in their scope of work. I expectBelfer to be responsible for any future is[redacted]s that arise due to moisture or mold.8. Cold air vent. Belfer needs to clarify their intention to fix the problem. Also, to acknowledge, thatthe finish was dripped on the furnace ductwork below the cold air vent and needs to be removed.Belfor Property Restoration represented themselves as a reliable, trustworthy company. I am hearingScott G[redacted]'s promise at our first meeting, that my house would be better than it was before. This isfar from better than before.Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because Belfor is ignoring and misrepresenting many facts.  I have attached a 3 page letter, along with a copy of the change order and email communication with Dan C[redacted].  Please refer to the attachment for details of my response and expectations of Belfor:
Sincerely,
[redacted]

I have already responded to this complaint once.  Since then we have met with our customer on site and we have everything worked out at this time.

The desired settlement  here is complete tear off and replacement of siding and finish painting.  Belfor has been in contact the customer on several occasions as recent as yesterday, 7/12/16.  Belfor admits that there are a couple of issues with the siding that need to be...

resolved but compete tear off is not necessary.  The painter is also aware that he is not done.
One of the biggest issues here is that Belfor or our sub contractors have no access to the property.  The customer moved to Seattle and has the main entry gate chained and locked.  the driveway is 250 yards or more long and it is impossible for us to pack tools and equipment / supplies up to this home to do any work.  We have attempted several times to address this and all we get is that we will not have access except on the weekends.  Well, none of our crew members or sub contractors work on the weekends so we are at a stand still.  We would absolutely love to finish this project and get paid but we cannot do this without access during normal business hours.  If the owner will give us the access we need, we can finish this up in a very short time.
At this point, we have progress billed this project which is 90% done and received no payment at all.  The progress invoice of $26,255.84 is over 120 days past due.  The interest on the unpaid balance will continue until payment is received and we will not make any adjustments to our invoice going forward.  We will be happy to complete the project to the satisfaction of this customer but not until we are given proper access to the site during normal business hours.  If access is refused, we can simply provide a credit for the remainder of the painting to be done and siding repair.  The customer wants us to use someone completely different to do these repairs but we must first give opportunity for the original sub contractor to fix their problem.  That is only fair!  If they refuse or are somehow unable to properly repair it, we will bring in someone else to do it.
 
The message yesterday requests us to contact him after 7:00 PM or on weekends.  The customer needs to be able to be reached during business hours when we are all working if he wants to resolve this.  He can contact his project manager at (509) 590-6714 to schedule any on site visits to go over the balance of repairs.  Thank you

Dear Ms. [redacted],   I am in receipt of the renewed complaint submitted by Ms. [redacted], Complaint ID [redacted], and I appreciate this opportunity to respond.   In her renewed complaint, Ms. [redacted] reiterates the same issues previously raised.  BELFOR’s position is as follows:   1.  The quarter sawn floor.  The flooring installed at this property is the flooring selected and accepted by Ms. [redacted]. BELFOR’s flooring vendor pulled the sample she chose directly out of the bundle that, once selected by Ms. [redacted], was installed in her home. The sample was exactly the same as the flooring she was provided. She is now asking Belfor to pull up the floor she specifically approved, at our own expense, and then install a more expensive floor than the one she chose.   Ms. [redacted]’s consultant, Thomas G[redacted], indicates in his undated correspondence, that BELFOR’s initial repair estimate dated 6/13/16, called for a mixture of rift and quartersawn white oak. However, Mr. G[redacted] then mischaracterizes the change order executed by the parties, suggesting that the change order was to upgrade the hardwood in the existing scope to quartersawn white oak, rather than a blend. This is incorrect.  The $3,717 Ms. [redacted] paid for the change order was not to upgrade from rift-quartersawn blend to 100% quarter sawn oak.  The change order came about because she changed the kitchen floor from a vinyl/tile floor to a hardwood floor and she changed the master bedroom from “carpet-and-pad” to a hardwood floor.  The pricing in the change order was to match the flooring that was being installed in the remainder of the home, which Ms. [redacted]’s own consultant admits was to be a mixture of rift and quartersawn flooring. If we had installed quartersawn only, then the flooring in the kitchen and master bedroom would not have matched the flooring in the rest of the home.     Further, Ms. [redacted] admitted in a letter of January 2017, that she chose a sample that had a mix of quarter sawn and rift.  As noted above, that sample was taken from the bundle used for her floor. She received exactly what she chose and paid for.   Finally, Ms. [redacted] signed a certificate of completion form at the conclusion of the project attesting that BELFOR completed all of the work it was contracted to do to her “entire satisfaction.” For these reasons, Belfor declines to change the hardwood floor as Ms. [redacted] has requested.   2.  Paint blistering.  Belfor was not paid by the insurer to scrape the paint off the existing siding.  Belfor did however install new siding, and painted it all.  If and to the extent that the blistering is of paint applied by Belfor, Belfor will repaint.  Any pre-loss blistering of existing paint is not Belfor’s responsibility, as the insurer’s obligation is to restore the home to the pre-loss condition, and BELFOR followed the insurer-approved scope in completing this project. We are willing to select a neutral and competent professional, at BELFOR’s expense, to make the call as to which areas, if any, should to be repainted at BELFOR’s expense.    3.  Interior paint has bubbled.  This is actually a drywall issue that involves tape in the corners, which BELFOR will agree to repair.    4. The front yard (south of the sidewalk).  Belfor will fix the part of the lawn damaged by its equipment.  It is our understanding that the equipment was placed on the sidewalk and south of the sidewalk.     5.  Securing the front fence.  Belfor acknowledges responsibility and will fix this.   6.  Tread in the basement.  There is nothing in BELFOR’s scope of work about sanding and refinishing treads on the basement stairs.  BELFOR did not cause that problem, and BELFOR is not responsible for repairing. If Ms. [redacted] believes this scope of work should have been included in the covered repairs for this loss, then she must take the matter up with her insurer, not BELFOR.   7.  Proof that mold was correctly treated.  Mold remediation was not a part of BELFOR’s scope of work for this project; however, BELFOR did wipe down all surfaces with an anti-microbial agent as part of its initial response to this loss. Dry-out was completed in accordance with IICRC standards.   8.  Cold air vent.  Belfor will repair.   Of the eight issues, Belfor agrees to repair the majority, and we are working with the homeowner to facilitate repair.  I trust that the information provided will help resolve this complaint. However, should you have any questions or need further information, please feel free to contact me. Sincerely,                                                                                                                                                            Angela B[redacted], Esq. BELFOR PropertyRestoration angela.b[redacted]@us.belfor.com Phone: 248.502.[redacted] Fax: 248.594.0464

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Address: 2407 Moody Road, Warner Robins, Georgia, United States, 31098

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