Wellsville Manor Nursing Home

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Ultimate Properties currently manages the home in which Mr [redacted] resides In Mr [redacted] 's complaint, there are several items we would like to clarify: If a tenant calls Ultimate Properties and says the toilet is broken, Ultimate Properties will send a plumber If the plumber comes out and says, “nothing is wrong, the toilet is working perfectly,” then the resulting bill would be the tenant’s responsibility This is not illegal I am not sure why Mr [redacted] is taking issue with this, since we have never charged him for any repairs at the home Mr [redacted] ’s lease agreement clearly states a $processing fee will be accessed for any HOA violations and/or fines and notices that have been caused by the RENTERS According to our records, Mr [redacted] has been cited times by the HOA (twice for leaving his garbage cans out, and once for weeds in the yard) Prior to Mr [redacted] moving in, all new carpet was installed ($1,981.59), the entire home was repainted ($2,045.00), and the home was professionally cleaned ($200.00) The home is not new, but his description of being “dirty” and “aged” is far from accurate Mr [redacted] was also provided days after his modate to note any pre-existing damages He will not be charged for pre-existing damages when he moves out We are sorry Mr [redacted] feels we do not provide good customer service We believe we provide great service to our customers (tenants) and clients (owners)As the office manager, the only communication I have received from Mr [redacted] is the [redacted] review, [redacted] review, and now Revdex.com complaint he has filedHe is requesting we refund him for $in charges, when during his lease, he has only been charged $for HOA fees—not $ If Mr [redacted] would like to make a specific complaint regarding a staff member, I would respectfully ask that he email me directly [redacted] so I can review it

Mr***'s rent was not received on the day it was due, which is the 1st of each month Because of his good payment history, we called him to see what the problem was It was discovered that the check had been lost in the mail Mr*** brought in payment right away, and due to
his good payment history, Ultimate Properties waived over $in late fees Approximately days later, Ultimate Properties received another check from Mr*** Our office was unaware that this check has been cancelled and deposited the check When the check bounced, we notified Mr*** He said this was the check that had been cancelled Ultimate Properties had already waived $in late fees We told Mr*** that he would be responsible for the $NSF fee, as that was a hard cost To resolve this matter amicably, Ultimate Properties has waived Mr***'s NSF fee Hopefully going forward, Mr*** will opt to use our online system to avoid future payments being lost in the mail

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Adria ***

*** ***, *** ***, and *** *** were tenants of Ultimate Properties Their lease started August 14th, and ended July 31, The tenant vacated the property and handed in their keys on April 30, 2016, and did not fulfill their lease obligations They
still owed May's rent, June's rent, and July's rent They also owed for damages including landscaping, carpet cleaning, general cleaning, repairs, and removal of trash from the property In addition to the balance of rent and damages, the tenants were responsible for collection costs per the lease agreement The total for all of the charges (rent, tax, pool service fees, admin fees, landscaping, repairs, carpet cleaning, cleaning, trash removal, etcPLUS collection costs was $7, After applying their security deposit of $1495.00, their remaining balance due was $ This balance was was sent to a collection agencyThe tenant returned keys April 30th, 2016, and the deposit refund paperwork was sent out May 16, 2016--which is well within the business days outlined in the Arizona Residential Landlord Tenant Act Just because the tenant purchased a home does not release them from the lease obligation Ultimate Properties works with tenants that have balances--offering payment plans instead of sending them to collections The *** family declined any payment planIn no way does Ultimate Properties owe any money to the tenants Their balance due was accurately calculated and adjusted per the lease agreement and the Arizona Residential Landlord Tenant Act Just because the owner no longer owns the home does not mean the tenants are not responsible for the damages and remaining rent

Ultimate Properties shows they do not owe any balance If these past tenants want to submit documents showing we claim they have a balance, we can investigate and correct the issue As of now, I show they have no balance [email protected]

Attached is our response to the complaint submitted by Mr. [redacted].

Ultimate Properties currently manages the home in which Mr. [redacted] resides.  In Mr. [redacted]'s complaint, there are several items we would like to clarify: 1.       If a tenant calls Ultimate Properties and says the toilet is broken, Ultimate Properties will send a...

plumber.  If the plumber comes out and says, “nothing is wrong, the toilet is working perfectly,” then the resulting bill would be the tenant’s responsibility.  This is not illegal.  I am not sure why Mr. [redacted] is taking issue with this, since we have never charged him for any repairs at the home. 2.       Mr. [redacted]’s lease agreement clearly states a $20.00 processing fee will be accessed for any HOA violations and/or fines and notices that have been caused by the RENTERS.  According to our records, Mr. [redacted] has been cited 3 times by the HOA (twice for leaving his garbage cans out, and once for weeds in the yard).   3.       Prior to Mr. [redacted] moving in, all new carpet was installed ($1,981.59), the entire home was repainted ($2,045.00), and the home was professionally cleaned ($200.00).  The home is not new, but his description of being “dirty” and “aged” is far from accurate.  Mr. [redacted] was also provided 7 days after his move-in date to note any pre-existing damages.  He will not be charged for pre-existing damages when he moves out.  4.       We are sorry Mr. [redacted] feels we do not provide good customer service.  We believe we provide great service to our customers (tenants) and clients (owners). As the office manager, the only communication I have received from Mr. [redacted] is the [redacted] review, [redacted] review, and now Revdex.com complaint he has filed. He is requesting we refund him for $75 in charges, when during his lease, he has only been charged $60 for HOA fees—not $75.  If Mr. [redacted] would like to make a specific complaint regarding a staff member, I would respectfully ask that he email me directly [redacted] so I can review it.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]