Welter Construction, LLC

Initial Business Response / [redacted] (1000, 11, 2015/07/07) */ We completed the project and Mrs[redacted] was satisfied after winter and having people take care of snow removal we can not see how we have became at faultShe has never tried to contact us but we will contact her to resolve and clarify and issues

WELTER CONSTRUCTION LLC [redacted] Ramsey, Mn 55303 ###-###-#### Fax # ###-###-#### June 26, 2017 Ms. [redacted] Mediation Corrdinator RevDex.com of Minnesota & North Dakota 220 South River Ridge Circle Burnsville,... Mn 55337 RE: Complaint ID [redacted] Dear Ms. [redacted] , This is in response to the complaint letter dated 6/16/2017. We have tried numerous times to contact Mr. [redacted] ’s third party, [redacted] with no response. We feel that we have tried in our best effort to service and warrant the project. Not until months after we completed this large addition did he have an issue with the floor. We have had our professionals and certified installers look at the floor and they have no concerns and still warrant the project. At this time, the floor is warranted and has no service issues. Please contact me if you have any questions. Sincerely, [redacted] D. Welter Welter Construction LLC

Initial Business Response /* (1000, 9, 2014/04/24) */
As for the *** *** file mn ***s job was completed and closed and he called us back and said he wanted a refund?
We had asked why and he said he over paid We had a initial contract to do the work and he knew what the cost was .We
did multiple break downs through the job to show costHe stated his wife's ex-husband was a crooked contractor I explained thats not us we have a very professional and ethical manner in which we work byThe original estimate was 12,xxx.xx we did not do some items and he purchased some materials so the final cost was 8,xxx.xx
This started as a water damage job and turned into a remodeling job I was very thorough with him on costWe have a contract in place for the work we did and the items and upgradesHe had the adjuster from the insurance company type something up stating what the job likely would cost and that was like 5500,but is in correct as we had did custom work and is not comparing apples to apples We have justified the cost multiple times and have contract ,breakdown and original estimate in place ....we also have signed work completed form
Initial Consumer Rebuttal /* (3000, 11, 2014/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Welter construction said in their response that they have "justified the cost multiple times"I requested in writing times for labor hours and material costs with receiptsSince I never received either, I was forced to file a complaint with the Revdex.comSpecifically, they have never justified the "labor minimums applied" which amounted to nearly $I was told that Roof labor was to cover the labor for the subfloor replacement, but there is a line item which covers the labor and material for this taskThere was never any justification for any of the other labor minimums including Wood floor covering, Tile floor covering, Cabinetry, Finish carpentry, Finish hardware, Carpet, Electrical, and Heat, vent& air condI complained several times about these charges which were not part of the job and thought I had an agreement that I would not be charged for items that were not accomplishedBoth the insurance adjuster and an independent contractor told me these charges are not justified and that I should not be required to pay themThe estimate from Welter also includes material costs covering items which I purchasedWhile I received credit for my expenses, the material cost in the estimate in excess of what I paid was still chargedFor example, I was charged $for a shower door and reimbursed only the $I paid for it
When MrWelter came to my house for payment, he was intimidating and demandingWhen I showed him the estimate from my insurance man of what the job should cost, he got very mad, took a photo of the estimate and told me he would get in touch with the insurance company and have the man firedIt is not true that the estimate from the insurance company does not include the custom workThe only custom work I can find that was not covered by the insurance estimate was patching a hole in the sheetrock from a medicine cabinet removed and installing a medicine cabinet
I also have never received lein wavers for the work done
Business Response /* (4000, 19, 2014/10/14) */
To whom it may concern,
This has been dragged on with our best intentions to help this homeowner understand the job, he had
a leak from a toilet and we fixed leak along with building him a custom showerHe has continued to
try to contact deptof labor and other outfits to complain about situation, and each and every one has
ruled in our favorWe our very sorry for the confusion but we are very clear before entering in to
contract what has to be done this is currently being handled in other matters

Initial Business Response /* (1000, 11, 2015/07/07) */
We completed the project and Mrs.*** was satisfied after winter and having people take care of snow removal we can not see how we have became at faultShe has never tried to contact us but we will contact her to resolve and clarify and
issues

Initial Business Response /* (1000, 16, 2015/06/09) */
I have been trying to reach *** and has responded a month ago to discuss this complaint, and have not heard backWe are requesting that he reach out to us to discuss this complaint
Initial Consumer Rebuttal /* (3000, 18,
2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not the truth! I have talked to him repeatedly and informed him we will no longer accept substandard work and want a refund of our money

Initial Business Response /* (1000, 16, 2015/06/09) */
I have been trying to reach [redacted] and has responded a month ago to discuss this complaint, and have not heard back. We are requesting that he reach out to us to discuss this complaint
Initial Consumer Rebuttal /*...

(3000, 18, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not the truth! I have talked to him repeatedly and informed him we will no longer accept substandard work and want a refund of our money.

Business Response /* (1000, 15, 2014/07/01) */
In response to the [redacted]s complaint all work that was suppose to be done was completed and on time!! We accepted $4000.00 to start and do the whole job, when it was time to get paid the homeowners neglected to pay and had the insurance check 6...

months before we got paid. We had to contact the mortgage company to finally get facts on what had been paid and when , once we found out that they had had the money and were not paying we did have are accountant call and ask for final payment. They wrote us a bad check at that time which they knew they did not have funds to pay. After 3 months of trying to get final check we have recovered the funds for the project. This is a invalid complaint as Welter Construction Did all that was promised per are contract with MRS.[redacted].

WELTER CONSTRUCTION LLC [redacted] Ramsey, Mn  55303 ###-###-#### Fax #  ###-###-####   June 26, 2017   Ms. [redacted] Mediation Corrdinator Revdex.com of Minnesota  &  North Dakota 220  South River Ridge Circle Burnsville,...

Mn  55337     RE:  Complaint  ID    [redacted]   Dear Ms. [redacted],   This is in response to the complaint letter  dated 6/16/2017.   We have tried numerous times to contact Mr. [redacted]’s third party, [redacted] with no response.   We feel that we have tried in our best effort to service and warrant the project.   Not until months after we completed this large addition did he have an issue with the floor.   We have had our professionals and certified installers look at the floor and they  have no concerns  and still warrant the project.   At this time, the floor is warranted and has no service issues.     Please contact me if you have any questions.     Sincerely,     [redacted] D. Welter Welter Construction LLC

Initial Business Response /* (1000, 11, 2015/07/07) */
We completed the project and Mrs.[redacted] was satisfied after winter and having people take care of snow removal we can not see how we have became at fault. She has never tried to contact us but we will contact her to resolve and clarify...

and issues.

Business Response /* (1000, 13, 2014/04/24) */
To respond to the [redacted] complaint there is some confusion here with the homeownre and the claim amount from insurance. The original claim started at like 3 grand cause the ins . company didnt want to pay for the complete roof the second...

adjustment the ins company said they would pay 9000 after we had the work completed and done we settled the final claim to the ins. at 13,230.52 in which we billed the [redacted] 9767.64 we had a prior payment of 6620.18 this was the half down payment for the roof they never paid us in full this was the down payment from insurance to start the work. we gave them a discount of 250 cause the siders left there equipment there longer than they should have (according to the homeowner) also all the items that they said were not done,screen door siding end caps and light fixture are all done and we were waiting for materials to come back out to finish the punch list . This is a standard in the industry to do a punch-list at the end . The job was not done when they submitted a complaint and my office has documented all communication with the [redacted] and to me it looks like they are trying to not pay. I had a phone call with [redacted] the husband on 4/9/14 and he stated he was not paying more than 1000 for the final bill they currently owe us 2897.46 this is after the 250 discount.
[redacted] stated he is not paying me more than his neighbor did cause there house is the same . I explained the claims were different with 2 different companies he said he did not care and to take him to court . We have been very patient and trying to resolve as customer service is are priority. [redacted] called the next day and asked if we would take 1600 and that's all he is paying I explained again the final bill is 2897.46 he did not care and said that's all he is paying.
I explained we have a signed contract to pay for the repairs from the insurance company at the insurance company rate . He is denying us payment and all work has been done for 3 months now. We will resolve with [redacted] but there is no complaint as the job was not done when they said stuff wasn't done,,,,,we never billed them for anything we didint do and we gave a discount of 250 do to delay in siders grabbing ladders even though they were not finished and still working on there house.

I am rejecting this response because: Its all a lie!  I have a 35 minute conversation recorded in Mid April with the former Project Manager Dan W about our ongoing dissatisfaction with the floor.  At that point he contacted an Armstrong Rep from the supply house, who in turn Hired an independent floor inspector to look at the work.  He deemed it installer error and listed his reasons...all which remove the manufacturer warranties.  [redacted] Welter has been nothing but extremely unhelpful, and evasive.  I attached an email from [redacted] received on june 12th, which he states the floor will probably need to come up.  I have creaking boards, and yet [redacted] is telling you that there is nothing to service.  I understand you can't make him do what he should have already done, but please let the info be seen so others don't have to get screwed by him like my family has.  Thank you