Wend-Wood, Incorporated

The $ [redacted] is referring to is for the hands free link to be replaced.? She opted for us to disconnect which was $297, which is what we have offered to reimburse.? We quoted $to replace the starter and A/C compressor repair.? We were able to get the warranty to cover the starter in the amount $534.54.? We covered the $deductible.? After the warranty we quoted $and when Jessie came in we collected $991.10.? We charged less than quoted.? All of the amounts were approved by [redacted] .? We would be happy to send a check for $since the initial repair did not fix the issue

The $*** is referring to is for the hands free link to be replaced. She opted for us to disconnect which was $297, which is what we have offered to reimburse. We quoted $to replace the starter and A/C compressor repair. We were able to get the warranty to cover the starter in the amount $534.54. We covered the $deductible. After the warranty we quoted $and when Jessie came in we collected $991.10. We charged less than quoted. All of the amounts were approved by *** ***. We would be happy to send a check for $since the initial repair did not fix the issue

I am sure that this has been a frustrating experience for *** We did everything that we could to give here options We never forced anything but offered that if she wanted the car she would either need to leave a deposit which was not available at the time or do a back up contract
This was a cash transaction as the *** had her own financing set up When *** came in to take delivery of the car, she stated “this car is to nice” This doesn’t happen very often At that time and after a long time of her being on the phone and thinking about what she would do, she let us know that she didn’t feel comfortable buying it We let her know that we had quite a few other people interested since it was a with only 22k miles on it We cancelled the transaction for her with no pushback at all One of our other customers then purchased the car the same day That evening *** texted Cole and asked if it was still available? We let her know that it was not and now we are getting complaints Very frustrating for *** and for us Courtesy Acura treated *** like we do all of our customers and do not discriminate At no point was there any forcing or a negotiation room? We do transparent simple pricing here and it was a cash deal so not sure why *** stated that Courtesy Acura is sorry that the transaction did not work out and fully cancelled the transaction based on ***’s request We are very sorry that she does not feel like it was a good experience.With CourtesyJohn Mark O***General ManagerCourtesy Acura

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

?
Complaint:
I am rejecting this response because: ? The $that I am referring to is the price I was quoted for the starter and air conditioner, I'm reminded of that when I play back the phone calls on my cell phone that were taped, I have calls from *** and calls from ***I was never quoted $? for the repairs or I would of turned them down.?
Sincerely,
*** ***

*** ***'s RDX came to us on the 9th of March with a customer concern that the car would not start at times and had no power.? We found the battery dead because of an electrical drain from the hands free link module.? *** *** elected to have the module disconnected
rather than replace it.? We charged the battery and disconnected the module as instructed.? The charge was $which was paid.? On the 17th of March 2015, the car came back to us with the same no start problem and also the air conditioning system would not blow cold air.? We found the starting problem to be a bad starter and the a/c problem to be a bad compressor clutch and relay.? *** gave us authorization to repair these items.? After we had already repaired the a/c *** called us to say she had an extended warranty with a $deductible and said the customer would have to mail the final invoice for the AC repair to be considered since we had already repaired it.? We wanted to assist *** with the repairs under the circumstances so we paid her $deductible for the starter repair as a goodwill gesture.? *** paid for the AC repairFinal bill was $to her.? On the 20th of March AUL sent a letter of denial to *** for the AC repairs because that isn't a covered item on her service agreement.? They did pay us for the starter repairs less the $deductible as agreed.? Based on the above information and also taking into consideration *** ***'s frustration, Courtesy Acura would be happy to reimburse her for the initial charge and repair of $since it had to be brought in with similar issues.? Courtesy Acura appreciates ***'s business and letting us know that she is still concerned as to the resolution of her bill.? *** ***General ManagerCourtesy Acura303-795-

Ms *** came into our store on Friday? We have sent the vehicle to get tint corrected? The title work has been fixed? We are working diligently to correct the issues? If she is not happy with the tint then we will be happy to reimburse her? The paint is also being
corrected.Please let us know if you are unhappy with the resolution.***