[redacted] : Unfortunately, we disagree about what transpired I wish you the best but am unable to change the situation at this time [redacted] , [redacted] Furniture
***Thank you so much for the additional pictures of your sofa From the additional pictures I can see that my service team did make an incorrect judgment on your issue and I am happy to correct that We WILL cover both defects under warranty (parts and labor) at no cost to you After the parts arrive, our technician will make an appointment to install them at your home.Our very best to you and thank you for your help in solving this problem! [redacted] Wendell's Furniture
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] These attachments show that [redacted] did send the rebate to [redacted] and the rebate was to go to the customer The salesman, ***, acknowledges this in his emailI believe that [redacted] placed the order because I spoke with him after he did and he actually thought both of us (me and [redacted] were to get a rebate - he seemed very happy and surprised.) I knew I was to get the rebate because I also spoke with [redacted] Regards, [redacted] ***
Dear Boston Revdex.com:I spoke with our customer, [redacted] , today and requested more information from her regarding the problem Her complaint to you mentioned issues with her sofa but the pictures to us only showed one issue She agreed to send more pictures so that we can re-evaluate the issue I hope that with the additional pictures we can better understand exactly what part of the sofa is problematic and work diligently to solve ***'s problem.Thank you for bringing this concern to our attention so that we may better serve our loyal customers.Sincerely, [redacted] Wendell's Furniture
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? This is simply not true? I agreed to the price Wendall's offered me? It was AFTER that when Wendall's learned of the discount offer to the buyer? When I agreed to make the purchase, I then told Wendall's of the manufacture's offer? They had not been aware that the manufacture was going out of business and was offering discounts? The discount was for the buyerWendall's is not being honest about the timeline of this Regards, [redacted] ? ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is simply not true I agreed to the price Wendall's offered me It was AFTER that when Wendall's learned of the discount offer to the buyer When I agreed to make the purchase, I then told Wendall's of the manufacture's offer They had not been aware that the manufacture was going out of business and was offering discounts The discount was for the buyerWendall's is not being honest about the timeline of this Regards, [redacted] ***
[redacted] :? ? Unfortunately, we disagree about what transpired.? I wish you the best but am unable to change the situation at this time.? [redacted] , [redacted] Furniture
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] These attachments show that [redacted] did send the rebate to [redacted] and the rebate was to go to the customer? The salesman, ***, acknowledges this in his emailI believe that [redacted] placed the order because I spoke with him after he did and he actually thought both of us (me and [redacted] were to get a rebate - he seemed very happy and surprised.) ? I knew I was to get the rebate because I also spoke with [redacted] ? Regards, [redacted] ? ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is my second complaint against Wendell's FurnitureMy initial complaint filed to the Revdex.com was on 8/11/15, and on 8/14/an agreement had been made between the business and myself and the case was closedWendell's Furniture was to get replacement parts and send a service tech to my home to replace ripped fabric on my furnitureThe last correspondence I received from them was on 8/26/which said the parts were ordered and would be here in 2-weeksIt has been almost weeks, and my calls and e-mails to the business have gone unansweredGiven that it has been months since my initial complaint to Wendell's (which was initially declined until I contacted the Revdex.com), and the condition of the furniture has worsened over this period of timeI'm asking for a refund or replacement furniture of equal value Regards, [redacted]
I have done my best to give my side of the story.? I am sorry that it does not satisfy the customer.? I wish her and her husband the best and hate to have lost them as a customer.? [redacted] , [redacted] Furniture
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? This is just not true? Your salesman gave me the price, I agreed, and so then I told you to place the order and it was then that I told you about the rebate? So, the price was agreed upon BEFORE you learned of the rebate? I have an email from [redacted] stating they sent you the $rebate? It speaks volumes that for $you are willing to not be honest about thisAs I stated, I have no need or desire for your gift card? Regards, [redacted] ? ?
[redacted] : I have looked into your complaint and find that you are certainly due a refundI am so sorry that it has taken us longer than necessary to refund you the full amount We strive to take the very best care of our customers and it seems that, in your case, we did not do that.A refund check was cut and mailed to you on Wednesday, November 18, It is check number and should be to your home very soon Originally you paid through our in-house financing company, Synchrony, and since that account is now closed, it was somewhat of a special circumstance on our end.Although you live out of state, I hope that you will consider doing business with us again in the future.Sincerely, [redacted] OwnerWendell’s Furniture & Wendell’s Vermont Bed Store
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below. I was notified that the parts have arrived, and that I would be receiving a call from Albert to set up a date and time for him to come to my homeI have yet to receive that call. Regards, [redacted]
[redacted] : Unfortunately, we disagree about what transpired I wish you the best but am unable to change the situation at this time [redacted] , [redacted] Furniture
***Thank you so much for the additional pictures of your sofa From the additional pictures I can see that my service team did make an incorrect judgment on your issue and I am happy to correct that We WILL cover both defects under warranty (parts and labor) at no cost to you After the parts arrive, our technician will make an appointment to install them at your home.Our very best to you and thank you for your help in solving this problem! [redacted] Wendell's Furniture
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] These attachments show that [redacted] did send the rebate to [redacted] and the rebate was to go to the customer The salesman, ***, acknowledges this in his emailI believe that [redacted] placed the order because I spoke with him after he did and he actually thought both of us (me and [redacted] were to get a rebate - he seemed very happy and surprised.) I knew I was to get the rebate because I also spoke with [redacted] Regards, [redacted] ***
Dear Boston Revdex.com:I spoke with our customer, [redacted] , today and requested more information from her regarding the problem Her complaint to you mentioned issues with her sofa but the pictures to us only showed one issue She agreed to send more pictures so that we can re-evaluate the issue I hope that with the additional pictures we can better understand exactly what part of the sofa is problematic and work diligently to solve ***'s problem.Thank you for bringing this concern to our attention so that we may better serve our loyal customers.Sincerely, [redacted] Wendell's Furniture
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? This is simply not true? I agreed to the price Wendall's offered me? It was AFTER that when Wendall's learned of the discount offer to the buyer? When I agreed to make the purchase, I then told Wendall's of the manufacture's offer? They had not been aware that the manufacture was going out of business and was offering discounts? The discount was for the buyerWendall's is not being honest about the timeline of this Regards, [redacted] ? ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is simply not true I agreed to the price Wendall's offered me It was AFTER that when Wendall's learned of the discount offer to the buyer When I agreed to make the purchase, I then told Wendall's of the manufacture's offer They had not been aware that the manufacture was going out of business and was offering discounts The discount was for the buyerWendall's is not being honest about the timeline of this Regards, [redacted] ***
[redacted] :? ? Unfortunately, we disagree about what transpired.? I wish you the best but am unable to change the situation at this time.? [redacted] , [redacted] Furniture
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] These attachments show that [redacted] did send the rebate to [redacted] and the rebate was to go to the customer? The salesman, ***, acknowledges this in his emailI believe that [redacted] placed the order because I spoke with him after he did and he actually thought both of us (me and [redacted] were to get a rebate - he seemed very happy and surprised.) ? I knew I was to get the rebate because I also spoke with [redacted] ? Regards, [redacted] ? ?
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This is my second complaint against Wendell's FurnitureMy initial complaint filed to the Revdex.com was on 8/11/15, and on 8/14/an agreement had been made between the business and myself and the case was closedWendell's Furniture was to get replacement parts and send a service tech to my home to replace ripped fabric on my furnitureThe last correspondence I received from them was on 8/26/which said the parts were ordered and would be here in 2-weeksIt has been almost weeks, and my calls and e-mails to the business have gone unansweredGiven that it has been months since my initial complaint to Wendell's (which was initially declined until I contacted the Revdex.com), and the condition of the furniture has worsened over this period of timeI'm asking for a refund or replacement furniture of equal value Regards, [redacted]
I have done my best to give my side of the story.? I am sorry that it does not satisfy the customer.? I wish her and her husband the best and hate to have lost them as a customer.? [redacted] , [redacted] Furniture
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ? This is just not true? Your salesman gave me the price, I agreed, and so then I told you to place the order and it was then that I told you about the rebate? So, the price was agreed upon BEFORE you learned of the rebate? I have an email from [redacted] stating they sent you the $rebate? It speaks volumes that for $you are willing to not be honest about thisAs I stated, I have no need or desire for your gift card? Regards, [redacted] ? ?
[redacted] : I have looked into your complaint and find that you are certainly due a refundI am so sorry that it has taken us longer than necessary to refund you the full amount We strive to take the very best care of our customers and it seems that, in your case, we did not do that.A refund check was cut and mailed to you on Wednesday, November 18, It is check number and should be to your home very soon Originally you paid through our in-house financing company, Synchrony, and since that account is now closed, it was somewhat of a special circumstance on our end.Although you live out of state, I hope that you will consider doing business with us again in the future.Sincerely, [redacted] OwnerWendell’s Furniture & Wendell’s Vermont Bed Store
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below. I was notified that the parts have arrived, and that I would be receiving a call from Albert to set up a date and time for him to come to my homeI have yet to receive that call. Regards, [redacted]