Wendi.com

Hello, I have replied to all of his emails, I told him that it was out of stock and due to the shipment that was sent from our SUPPLIER of the DVD to AMAZON for shipment, it would soon be shippedI sent him a screen shot of the inventory when it arrived in Amazon, but also showed him it was
not yet RELEASED to us for shipmentI responded to every emailI OFFERED TO REFUND his order in every replyI showed him that our merchandise was held up in Amazon's system because of the christmas issues, and their new system for distribution.This customer has been difficult and repeatedly emails with the same question, and we answer every email to explain the situationDespite my offer of a full refund, he continued to be belligerent and difficult.*** ***

Review: They charged me $49.00 for a download and did not give me the download. I try calling, no one answers or returns my messages or emails.Desired Settlement: Would like my money back for the download I did not receive.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

To whom it may concern,

I have received a refund from the company and the following email. Thank you very much for your help.

Regards,

To whom it may concern,