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Wendle Motors, Inc.

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Reviews Wendle Motors, Inc.

Wendle Motors, Inc. Reviews (14)

The customers vehicle is being completed and worked on now. The customer is in a vehicle to drive while the repairs are being done

Mr*** purchased a Pre-Owned Ford RangerMr*** came to view the Ranger on two different occasions. The Ranger was available for inspection and demonstration to Mr. ***. I have attached the Kelley Blue Book breakdown that Mr*** refers to in his
complaint. You will notice that Kelley Blue Book automatically includes certain options based on the vehicles VINYou will also notice that there is no additional value given to the Ranger for Cruise Control. According to the Salesperson cruise control was never discussed on or during the test drive and was not worked into the agreement. Mr*** was not allowed to return the Ranger after delivery because he purchased it and as equippedWendle sold the vehicle as it was displayed and as driven by Mr*** and is not willing to install cruise control

The key that Mr*** has a concern with was part of the transaction and will be provided at no additional cost. All keys and fobs need to be present when for extra key programming to be successful. According to our system Mr***'s Salesperson has been in contact since the
purchase but the extra key has not been programmed as of yet. Wendle Motors nor Nissan allows for any time or travel reimbursement for sale add on's, or repairs, warranty or otherwise. However, Guy P***, Mr***'s Salesperson has offered to pick up Mr***'s Frontier and associated keys and fobs if desired. Otherwise an appointment can be scheduled with the Nissan service department by Mr***. Hopefully the situation can be resolved by one of the two options.Sincerely, Shayne G**General Manager, Wendle Motors

It was my error for not first starting out our response with an apology to Mr. [redacted] for the delay in providing the additional key in a more timely manner. It is our mission to provide our customer's a high level of customer service and make good on our commitments in a timely manner.  I also should have acknowledged the amount of time that has past since the purchase.  For both of those matters and for not having addressed them in the original response I am truly sorry.I also apologize for not making Wendle's offer clear in my last response.  I offered two options for Mr. [redacted] to rectify his extra key concern.  I was hoping that the response I received back would have been either I would like the vehicle picked up or I will make an appointment.  After the last response, I assume that Mr. [redacted] would prefer that his Salesperson pick up his vehicle but I wanted to be certain before he called Mr. [redacted] to arrange that.  I will have his Salesperson initiate contact and arrange a time and day to pick his vehicle up at his home. The offer set forth did not include any reimbursement for travel, time, etc. Wendle Motors has many partners in the community that receive support both financially and through products or services every year.  Wendle Motors has a donation committee that reviews each request and verifies the cause and non-profit status of each of the recipients via the secretary of state website as well as verifying that the organization matches the mission and focus of Wendle Motors.  Each recipient follows the steps listed on the Wendle website to seek a donation to their cause.  Mr. [redacted] is welcome to submit his request to Wendle Motors for consideration of a future donation to his organization.Again, I am sorry for the delay in getting the extra key resolved and I am also sorry for not starting out the initial response with an apology.  Mr. [redacted]'s Salesperson will be reaching out to him to arrange the pick up of his vehicle soon. Sincerely,Shayne G[redacted]Wendle Motors

Complaint: [redacted]
I am rejecting this response because:Wendle has made no offer to mollify me. I had to prompt Wendle to apologize, long after the events. If Wendle will make no attempt to cover my expenses (e.g., real expenses include wear and tear on the truck, mileage) then we are at an impasse.Given Wendle's approach so far I doubt there is a resolution to this.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: 1. I just checked my phone. I have not received an offer from Mr. P[redacted] to pick up my truck and keys.2. Wendle's response to my complaint continues to treat me as if I don't matter or don't exist, and as if my time doesn't matter. Wendle's response completely ignores the fact that it has missed two occasions/appointments in which it promised to have my key ready. It has not apologized for missing those promises. Additionally, Mr. P[redacted] has treated me in the same way by failing to reply to my messages to him. Some examples are listed in my original complaint, but the treatment continued into our recent exchange of messages. E.g., when I wrote that I couldn't make an appointment until he answered "So will you reimburse me for my time and mileage?" He responded, "What is a good time to make your appointment?" I didn't even get the courtesy of a "no". So far I have not received any apology.3. This is a breach of contract since this is a failure to perform on time. I admit that this is a minor breach, but a breach nonetheless, and there are damages (again, I admit minor) of lost time and mileage which Wendle should cover. But Wendle has offered me nothing.I have a counter proposal: 1. Mr. P[redacted] should contact me and arrange to transport my truck and keys. 2. Wendle Motors should make a donation of $100 to my bicycle racing team (a non-profit), and I will not ask for reimbursement for this.[redacted]Voice: [redacted]  Email: info@[redacted].org    
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I am totally confused as this business has security cameras they can submit at anytime regarding my so called unrullyness or behavior as well as phone calls recorded where I often say...

please or thank you I have always conducted myselfin a respectful manner and was never asked to leave any other business at any time in my life so that just does not fly but I am not surprised that this business would fabricate such alie but a lie none the less and yes complaints were filed against another business that put the same parts on my vehicle that wendle did and I will prove it in court as we now have a court date with both parties and invoices to back that up so win or lose let them perjure themselves at that time (seems they have both got together to fabricate stories about me) because I am only telling [redacted] whatwendle told me the parts don't go on a 98 ford ranger get your money back from them) I am no mechanic and have never had a problem with [redacted] they had a problem with [redacted] not me.

Please see the attached.

Review: We have a 2006 [redacted]. For over a year it has had problems with misfiring and losing power. The biggest difficulty was that the check engine light wasn't illuminating, so we were unable to get any kind of code thrown. We took it into Wendle probably a half dozen times in the last year trying to figure out what the problem was. Up until July of this year, nothing was concluded. We took it in July and asked them to keep it until they figured it out. Randy, the service manager, calls back and tells us it's the mass airflow sensor and cold air intake causing the issue. He assured me it would fix the problem. I paid almost $700 to have that fixed. Two weeks later, the problem reappears, doing the exact same thing it was doing before. I took it back in and sternly said, "fix it." Randy calls back after having it for a few days and says, "it's the fuel pump". He again assured me it would fix the problem. That was almost $500 to replace that. After spending that kind of money and giving my vehicle to them that many times, it better be fixed, I think. A few weeks later I take a group of Boy Scouts on a 54 mile hike which was 4 hours away. The vehicle breaks down and I'm forced to call AAA to have it towed. It was towed to a AAA affiliated mechanic in Pullman, WA. That mechanic calls me the next day and tells me that the Catalytic converter is shot and that was what had been causing the issues to begin with. We drove down and picked it up and it drives perfectly again. My wife went in and sat down with Randy and his boss to express frustration. We just spent a lot of money with them to fix a problem which they didn't actually fix. They were unsympathetic and got upset with her for not towing it to the dealership instead of this other mechanic. They also told her that they weren't going to help recoup any of the costs and admitted no fault. They didn't even offer an apology. They admitted that the mechanics never looked at the catalytic converter but said it made sense. Completely unprofessional!Desired Settlement: I would like them to cover the costs of installing new catalytic converters. They could have prevented this need had they done their job correctly. Right now our vehicle has no Catalytic converter because we don't have another $1700 to put towards it. Had they identified the problem when they had the vehicle, instead of guessing and making me pay for guess-work, the problem could have been solved with a lot less time and money. Because they screwed up, I have another $1700 worth of work coming.

Business

Response:

The customer had the drivability problem starting back in July of 2012. The replacement of the Mass Air Flow sensor was recommended by another Dealer in southern Idaho at 93,907 miles. At that time the Customer declined the repairs and continued to drive the vehicle.

Review: I took my vehicle into Wendle Ford for repairs on 4/11/2014. My concern was for a rear pinion seal leaking in which I had already had into Wendle twice before within the last year for the same repair. My service advisor called and informed me that the reason my rear pinion seal was leaking again was due to a bad rear pinion bearing. He informed me that it was an internal component of the rear differential and that it would cost me 1300.00 plus tax to repair the problem. I informed him that I had an extended waranty which expired in February 2014 and this repair should have been performed when I had my vehicle in the previous 2 times for the same concern as it would only have cost me my 100.00 deductible. I asked him to speak with [redacted] the service manager regarding this issue and to please have [redacted] call me so we could discuss the concern. [redacted] called me about 2 hours later to discuss the issue. I explained to [redacted] that I had my vehicle in twice in the past year for the same concern and that I felt the proper repair to resolve my rear pinion seal leak should have been performed during one of those two visits as I still had a valid extended service contract through Ford and I would only have had to pay 100.00 for the repairs as opposed to 1300.00 plus tax as I was now being quoted. [redacted] informed me that because my extended warranty was now expired, mind you just 2 months later, that there was nothing he could do and that if I wanted my vehicle repaired it would be the 1300.00 plus tax as I was quoted. I then asked [redacted] why my vehicle wasnt repaired right the previous 2 times I had it in for the same concern and he informed me that during my last visit they also replaced a rear pinion flange and that was why my rear pinion seal was still leaking. I then asked [redacted] if that was the case and it was my rear pinion flange that was the cause, then why was my rear pinion seal STILL leaking?? He responded with "I dont know what to tell you." I told [redacted] this was unacceptable customer service and that I was going to contact Ford Motor Co. regarding this matter. I asked him to atleast replace my rear pinion seal again so that I would be able to come pickup the vehicle and contact Ford. After some grief, he agreed to atleast replace the seal at no cost to me. I contacted Ford and was advised there was nothing they could do and that my service manager was the only one who could further help me with this matter. I picked up my vehicle and then contacted [redacted] the General Manager at Wendle Ford. I got his voice mail and left him an extensive message regarding the issue and requested a call back. A couple days later I recieved a call back from "[redacted]" not [redacted] regarding the issue and was again informed that there was nothing really that they could do but they would work with me on the price of repairs. [redacted] called me back a few hours later and informed me that instead of 1300.00 plus tax I would be able to pay 1026.00 plus tax if I wanted my vehicle fixed. I feel that my vehicle has had this rear pinion bearing issue since the first time I brought it into Wendle Ford for repairs and that it should have been taken care of and fixed right the first time I brough it in to them. At the very least, the SECOND time I brought it into them for the same problem. It just seems a little distrubing that 2 months after my extended warranty expired and the THIRD time I took it in then the actual concern was found including a 1300.00 proice tag to boot. My family and I have purchased many vehicles from Wendle Ford and we have both used their service department many times. If this is the way Wendle Ford is going to treat not only customers but LOYAL customer with their repair issues then I will be telling anyone and everyone I know NOT to go to Wendle to either purchase a vehicle or have their vehicle serviced. I have worked in numerous service departments for the past 8 years and still currently do as well and I am fully aware that if Wendle Ford wanted to take care of a loyal customer they have the means to do so. I am extremely dissappointed and WILL NEVER return to their company for anything, nor will anyone I know. The right thing to do in this case would be to allow me to pay the 100 dollars I would have had to pay anyway and repair my vehicle correctly, as it should have been the FIRST or SECOND time I had it in for the SAME concern.Desired Settlement: I would like Wendle Ford to repair my leaking rear differential and I agree to pay the 100.00 deductible I would have had to pay when the repair was covered by my Ford Premium Care extended warranty.

Business

Response:

Mr. [redacted] does have a concern however when first investigated the only concern was a bad pinion seal, at next visit we had to replace the pinion yoke . Upon inspection to this last repair at no charge it was found to have a bearing concern in the rear differential. Unfortunately the concern with the bearings has happened after Mr. [redacted]s extended warranty has lapsed. Under no circumstances should Wendle take care of this concern, we did not cause the concern and if the concern was still present prior to the extended warranty expiring it is the owners responsibility to bring the vehicle in. We have offered the owner a discount to make repairs as a goodwill gesture and he has declined at this time.

Shayne [redacted]

I am extremely angry at your salesman [redacted]. I contacted wendle ford via internet and was offered a ford escape 05 hybrid...upon researching this I found that it would not meet my needs and let rick know this information on sunday....I received a phone call sunday night putting undo pressure on me to come and pick up the car and how I was passing up a good deal...since then I have gotten a call monday, tuesday and wednesday about this car...does no not mean no in your world....

Review: purchased a used car on 3/20/2014. the car broke down on the third day. I had it towed back to WENDLE automotive. they repaired the problem. sales rep said there was a piece of plastic in the fuel filter. WENDLE paid for the car repairs. I drove this car for4 days the car broke down again. same problem. I talked with 2 sales reps,2 business managers (.everybody is passing the buck) he will get back with me. .WENDLE called me. he said they will not repair my vehicle at their expense. the car that I traded in which they gave me 4000.00 he said was worth 500.00 dollars were here to make money not lose.Desired Settlement: repair the car at their expense .Plus towing expense

Business

Response:

Dear [redacted]:

We received the complaint regarding [redacted] and the purchase of her 2007 Nissan Murano from our Bargain Lot. She purchased the vehicle "AS-IS" with 107,456 miles on March 20th. She was trading in a 2005 Hyundai Elantra that she didn't have with her but stated it was in nice condition and would not trade it in for less than $4000.

We agreed to her terms based on the description of the vehicle she provided. [redacted] signed all the paperwork including a statement that the Hyundai had not been in a major accident and had a clean title. The salesperson went to their home to pick up the Hyundai and bring it back to the dealership. When we finally had the registration and vin number we ran a Carfax history report that revealed the Hyundai had a branded title which effectively dropped its value to less than 50% of the amount originally given based on [redacted]'s description of the car. One of our Sales Managers, [redacted] spoke with [redacted] about the issue and she stated the deal was done.

[redacted] contacted [redacted] a few days after she purchsed the vehicle to let him know the car was not operating properly and she was afraid to drive it. As a goodwill gesture we had it towed in and checked at our expense. There were no codes and all that was found was plastic like from a grocery sack was stuck to the mass airflow sensor causing it to not work properly. The technician cleaned the part and everything was working properly.

[redacted] spoke with [redacted] and offered to have the car looked at again. He offered to do the work at our intenal labor rate if she would like to do it. At this point we feel we have been reasonable with the offer we made.

Sincerely,

General Sales Manager

Review: Our car was at Wendle to have the cruise control worked on. The part needed for the repair was to be ordered and should arrive in a few days. My husband finally called because we hadn't heard anything and the service department had forgotten that our car was still there! The car was left at Wendle for 11 days. When I picked up the car it had two burn marks on the ceiling roughly 10 inches long by 1/2 inch wide. Wendle denied causing the marks and further more told me I was lying. We have bought three cars from Wendle and have our cars serviced their every couple of months. After much arguing, they said they would meet us half way. I replied that this was not my fault and I would not meet them in the middle. How they think that I could have caused these marks is crazy. It looks as if someone torched our car. In taking the car to an auto body shop, the service man replied that it would be impossible for someone to make those marks and that it is a wonder our car didn't catch of fire! We will never go back to Wendle.Desired Settlement: People need to know that Wendle cannot be trusted.

Business

Response:

Picture of marks on headliner on Dempsey’s 2005 Focus.

The marks on the customer’s car on the right rear inside of

headliner. We worked on the cruise control, which is on the steering wheel and

under the hood. The technician that worked on the car remembers seeing those

marks when he was backing the car out of his stall. You can’t clearly tell what

those marks are or how they got there. There is no reason for us or an employee

to deny damage, they are not reprimanded or held financially responsible.

We received a call from State Farm on the customer’s behalf

asking how we were going to pay for the damage. We let them know we aren’t

responsible and will not be paying anything. Wendle has always tried to do the

right thing with all customers; we will admit our faults and even contribute

after the fact if the damage might have been questionable. In this case, we were not even working in the

area that was damaged.

We had told the customer that we would see if we could help

on the pricing but never agreed to pay half. This is an unfortunate situation,

but we (Wendle) definitely did not wrong this customer at all and will not be

offering any compensation for free repairs.

Review: On May 11, I purchased a 2007 Dodge Caliber from Wendle. I declined their warranty as it was not affordable. Within a month, my vehicle had a dead battery. The call to Wendle's maintenance dept. generated a "well, maybe we can get to it in a week" response, and a suggestion I go to Barton as "they work on Dodges". Follow-ups with Wendle resulted in an apology, but no compensation for the battery, and the remark that it wouldn't have been covered under the warranty. Two months since the purchase, the vehicle again stranded me. Dead battery. It's now sitting at Barton's for hopefully a battery replacement, but my fear is there is an underlying problem draining these batteries. When I went to purchase a vehicle, my first source was the Revdex.com's rating of A+. I now doubt whether Wendle warrants such a rating.Desired Settlement: I want to be compensated for the battery - and any replacement costs from this latest incident. I want Wendle to examine the vehicle (or pay for a competent shop to do the work) to see if there is an underlying problemIt is UNACCEPTABLE that, barely two months since purchase, I am out of pocket for repairs. I understand "used vehicle" and "as is", but is it really too much to expect that a "reputable" dealership would sell a vehicle (even a used vehicle) that won't last a month?

Business

Response:

As the customer stated in her complaint. She purchased the vehicle "As-Is" with no implied warranty. A battery is not a component that is covered by an Extended Service Policy and only covered as a pro-rated amount under the manufacturers warranty. Therefore, Wendle is not willing to reimburse the customer for a battery replacement. Wendle is if needed inspect the charging system of the vehicle to help determine if there might be an underlying problem. This system check would be performed as a "good will" gesture at no charge to the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9619874, and find that this resolution is satisfactory to me.

Regards,

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Parts & Supplies - New, Auto Detailing, Auto Repair & Service, Auto Repairing - Foreign, License Services, Automobile Dealers - Imported Cars, Auto Parts & Supplies - Used, Auto Services - Oil & Lube, All-Terrain Vehicles - ATVs

Address: 9000 N Division St, Spokane, Washington, United States, 99218-1112

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