Wendt's Propane & Oil

Please know that everyone here at Wendt's Propane & Oil takes any complaint very seriously.  In my 2 X years as General Manager, I believe this is our second complaint from the Revdex.com and in that first situation we agreed to a small refund due to a potential miscommunication. In the case of Mr. [redacted],  we feel very strongly about our position. Below you will find several pieces of information that we feel refute much of Mr. [redacted]'s position.  1.) Mr. [redacted] received three deliveries of propane and three deliveries of Oil during the 2013/2014 Winter season which is about average usage. Twice when we delivered propane  Mr. [redacted] was completely out and on the three occasions we delivered Oil the customer was never out.  2.) Mr. [redacted] was also on Automatic delivery during this period as well.   3.) Even with a HEAP grant of $600, we waited for payment from the last delivery of that  season (5/5/14) until1/16/15 to get paid. When our Credit Manager called, Mr. [redacted] on  7/22/14 he was told a check would be in the mail"soon".4.) The propane delivery Mr. [redacted] refuses to pay for occurred on 2/4/15 and was at his request because he was completely out and it was the middle of winter. There was a finaldelivery of 10.1 gallons that was delivered inadvertently in April for a grand total of $52.37.  We would be happy to refund that amount as we were at fault for sending out the delivery.  5.) The propane odor Mr. [redacted] complained of was nothing more than the slight odor you may  detect when your tank is completely empty and out of propane. There was no leak.   6.) Lastly, Mr. [redacted]'s had two deliveries during 2014-2015 season and we had to wait 6 X  months for those payments as well. The amount Mr. [redacted] references in his last paragraph  of the complaint of $274 was for both deliveries of propane during the 14/15 season.  Thank you and we eagerly await your reply.  Jack C[redacted]Wendt's Propane & Oil