Wendys Restaurant

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: Michael [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @amerispec.net Unfortunately we're sorry that any of our clients (Ms [redacted] ) are unhappy with our services as we provide the most timely and thorough inspections from the many inspectors in the Greater NW Indiana areaOur company abides by all State of Indiana as well as American Society of Home Inspectors (ASHI) standards as required Addressing clients concerns/comments: 1) We would never state that furnaces should not be servicedThey should be serviced on a regular basis, (what clients decide anywhere between yearly, every other year, etc.....clients need to decide what they are most comfortable with as we can not tell them what schedule they should put into place), as well as furnace filters should be changed on a regular basis based on filter used, (30, 60, day, etc.)Our client misconstrued the comment that it does not need to be serviced as furnace cannot be serviced until area (and new access) can be added to access itClient was in the utility room when we tried to access it with our ladder twice however client was advised that access panel was directly above the water heater (picture part of our report) and unsafe to enter due to possible problems with water heater/gas line directly belowOur ASHI/state standards that if unsafe not to access and write it as "inaccessible" As for crawl space entry which was located outside the client was present when we opened the small hatchClient left shortly thereafter to go to work and prior us to finishing up the internal inspection and put on our crawl space protective gearDue to outside access inspectors will not access any crawlspace that is unsafe/unknown and once such protective clothing was on (to protect us against any sort of harmful pests, etc.) access was restrictedAs we could not safely access crawl space, (opening was too snug for average size person and picture taken for report), without risk of physically getting stuckAgain, safety issues such as this require us NOT to enter per the ASHI/state of Indiana inspection standards and there was no way for us to see what was in the space with access entry Inspection standards state that if we are not able to access "any space" attics, crawls, etcstate that we must state that the client should refer to sellers disclosuresIf access is still not available the clients should either create new access, (such as in utility room for attic), etcand those charges should be covered by sellers to satisfy clientOur fees charged do not cover entering "unsafe areas" nor will we put ourselves at any risk As client wanted confirmation of both furnace in attic and crawlspace we believe she is redirecting her decision making that should be directed at clients inadvertently towards usWe did mention to clients that both of these access points were poor designs and that we are only inspectors and not redesigners of spaceOnce again, as all home inspectors licensed in the State of Indiana we must follow ALL safety standards Unfortunately some clients may not understand all the potential safety issues that can happen and they do have the right to find contractors(s) that do not need to abide by our standards and/or care about their personal safetyBoth of our pictures of these spaces justify a "safety concern"Those concerns are used sparingly in cases such as this and not a regular basis and we enter most spaces on regular basis Client did not state to the Revdex.com that we made an additional (special) trip to check out the attic in the garage once client cleaned out the personal itemsWe did that as an extra service with no additional charge on a Sunday to help satisfy the client and stated once again we could not access the points of her concerns As for a reimbursement of all fees paid we completed our inspection (nearly hours on a 2-1/inspection) to answer as many client questions as we can however we followed State of Indiana/ASHI standards as requiredTherefore we cannot refund any fees as those were fees for services earned for the inspection we performed to national home inspection standardsWe would suggest that client recover her additional fees from seller(s) as seller should have been responsible for any areas we could not safely address We are disappointed that the client was actually dissatisfied with our services considering the inspection time, follow up visit, and several phone calls to discuss the inspection after words however as business people we do understand that we can not 100% satisfy every client and disappointed that the deflection of clients concerns against seller was inadvertently directed at us All Indiana home inspection standards for safety can be reviewed at the State of Indiana licensing board as well as ASHI standards We thank the Revdex.com for bringing this matter to our attention OFFER: Fees paid were for services rendered

We hired this company to do a home inspection in the Lake County area Typically people call/write to complain about poor service, etchowever we are writing for just the opposite This company and our transaction was wonderful from the startTheir representative answered the phone when we called and scheduling was easyPricing was very competitive with the others our real estate agent gave us however we felt we were getting so much more for our moneyThe inspection was very detailed and the electronic report we received was sent within a few hours at maxHats off to this company for providing a great product at a fair price

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: Michael [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@amerispec.net
Unfortunately we're sorry that any of our clients (Ms. [redacted]) are unhappy with our services as we provide the most timely and thorough...

inspections from the many inspectors in the Greater NW Indiana area. Our company abides by all State of Indiana as well as American Society of Home Inspectors (ASHI) standards as required.
Addressing clients concerns/comments: 1) We would never state that furnaces should not be serviced. They should be serviced on a regular basis, (what clients decide anywhere between yearly, every other year, etc.....clients need to decide what they are most comfortable with as we can not tell them what schedule they should put into place), as well as furnace filters should be changed on a regular basis based on filter used, (30, 60, 90 day, etc.). Our client misconstrued the comment that it does not need to be serviced as furnace cannot be serviced until area (and new access) can be added to access it. Client was in the utility room when we tried to access it with our ladder twice however client was advised that access panel was directly above the water heater (picture part of our report) and unsafe to enter due to possible problems with water heater/gas line directly below. Our ASHI/state standards that if unsafe not to access and write it as "inaccessible".
As for crawl space entry which was located outside the client was present when we opened the small hatch. Client left shortly thereafter to go to work and prior us to finishing up the internal inspection and put on our crawl space protective gear. Due to outside access inspectors will not access any crawlspace that is unsafe/unknown and once such protective clothing was on (to protect us against any sort of harmful pests, etc.) access was restricted. As we could not safely access crawl space, (opening was too snug for average size person and picture taken for report), without risk of physically getting stuck. Again, safety issues such as this require us NOT to enter per the ASHI/state of Indiana inspection standards and there was no way for us to see what was in the space with access entry.
Inspection standards state that if we are not able to access "any space" attics, crawls, etc. state that we must state that the client should refer to sellers disclosures. If access is still not available the clients should either create new access, (such as in utility room for attic), etc. and those charges should be covered by sellers to satisfy client. Our fees charged do not cover entering "unsafe areas" nor will we put ourselves at any risk.
As client wanted confirmation of both furnace in attic and crawlspace we believe she is redirecting her decision making that should be directed at clients inadvertently towards us. We did mention to clients that both of these access points were poor designs and that we are only inspectors and not redesigners of space. Once again, as all home inspectors licensed in the State of Indiana we must follow ALL safety standards.
Unfortunately some clients may not understand all the potential safety issues that can happen and they do have the right to find contractors(s) that do not need to abide by our standards and/or care about their personal safety. Both of our pictures of these spaces justify a "safety concern". Those concerns are used sparingly in cases such as this and not a regular basis and we enter most spaces on regular basis.
Client did not state to the Revdex.com that we made an additional (special) trip to check out the attic in the garage once client cleaned out the personal items. We did that as an extra service with no additional charge on a Sunday to help satisfy the client and stated once again we could not access the points of her concerns.
As for a reimbursement of all fees paid we completed our inspection (nearly 4 hours on a 2-1/2 normal inspection) to answer as many client questions as we can however we followed State of Indiana/ASHI standards as required. Therefore we cannot refund any fees as those were fees for services earned for the inspection we performed to national home inspection standards. We would suggest that client recover her additional fees from seller(s) as seller should have been responsible for any areas we could not safely address.
We are disappointed that the client was actually dissatisfied with our services considering the inspection time, follow up visit, and several phone calls to discuss the inspection after words however as business people we do understand that we can not 100% satisfy every client and disappointed that the deflection of clients concerns against seller was inadvertently directed at us.
All Indiana home inspection standards for safety can be reviewed at the State of Indiana licensing board as well as ASHI standards.
We thank the Revdex.com for bringing this matter to our attention.
OFFER:
Fees paid were for services rendered.

Initial Business Response /* (1000, 5, 2015/06/06) */
Contact Name and Title: Michael M[redacted] IN Lic
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@amerispec.net
Regarding clients complaint our inspector/company is licensed by the State of Indiana. We follow all State of Indiana...

requirements as well as all ASHI Home Inspector requirements. As part of these requirements we therefore we can only report of problems uncovered during our inspection and not make assumptions, anticipate the future, etc. Complainant comments were undetectable during our inspection and thus unwarranted for our reporting process. All other inspection processes are followed during our process as we follow all state/national home inspection guidelines and we believe the client had a different understanding of what a home inspection entitles. Home inspectors are generalists and if buyer was concerned about any specific aspect they should have prior consulted with field specialist for those concerns, i.e. we can only inspect what we can physically verify and can only diagnose problems/not offer corrections/solutions as those areas are left for experts in those subject matter fields.
Regarding crawlspace, client was advised that all unfinished crawlspaces, (dirt floors with barrier or not), will see moisture from time to time as fact of having ground unprotected. On our visit all buyers' concerned areas were physically dry so ethically we could not report anything or make future assumptions.
Regarding previous mold issues; home inspectors do not see Sellers disclosure documents and we refer those questions directly to SELLERs disclosures; which Buyer legally has to receive as part of the real estate transaction as well as have verified. Sellers MUST disclose previous/current mold and any documentation for previous mediation as part of any real estate contract and we are not responsible for review of any documents. Any additional mold questions should have been directed to mold tester, etc. who is a specialist in that particular field as we can respond to mold questions without having air/swab testing taken by licensed mold tester/lab.
For our personal safety we must also follow all safety aspects and only enter attics, etc. when physically safe to do so. Buyer was advised that we could not physically enter due to those safety concerns. Client was physically present at time of attic inspection and advised of process during our inspection as well. No concerns until report with Revdex.com was filed.
Roofs are evaluated a number of ways. When an inspector believes that they may be safety concerns, where we may cause problems by mounting a roof, etc. we will therefore verify roofs by eaves, top of ladders, etc. as per home inspector guidelines. Client was physically present at time of roof inspection and advised of process during our inspection as well. No concerns until report with Revdex.com was filed.
Once again, our inspector/company followed all inspector guidelines and unfortunate that client was dissatisfied with the outcome of homes results.
OFFER:
As services were rendered at time of inspection and we followed all state/national guidelines our service fees are non-refundable. We did complete a detailed inspection on date in question regarding clients proposed property purchase and any potential concerns, etc. were noted in our final report. We can not state facts that did not exist at time of inspection nor be held liable (fees refunded) for conditions that did not exist at time of inspection. We're sorry that client was unhappy with our services however a refund would contradict with the ethical guidelines we must follow which were not warranted at the inspection.
Initial Consumer Rebuttal /* (3000, 8, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because m[redacted] argues the crawlspace was dry at the time of the inspection. Of course it has not stated rain season. A good working crawl space its not supposed to function as a reteinning pond, and that is what it is. Trenches retainning water for days and weeks. That is a an oportunity for housing mold, not only that but THERE WAS MOLD ThaT HE DID NOT REPORT. I beg to some one from tge Revdex.com to look into this situation.
this man fail to note everything because it was dry at the time of inspection. what about the vapor barrier that needs to be in all crawl spaces. I have shown picture how the vapor barrier was present, but remomed on tge sections where the trenches were. The vapor barrior is used to cover the ground and prevent moisture from raising. In this case the vapor barrier is completely irrelevant because its not doing tge job, I repeat, look at the pictures and see the standing water.
In addition, mitrakos fail to do an attic inpection. He picked his head trought the opening. please someone undertand that a house inpection also includes the attic. To walk or crawl if necesary to check the condition of the attic. He did not go on the roof, he also checked that from a ladder, saying the only time people should go on a roof its for repairs. no I am not happy with the results, I need a full refund.
Final Business Response /* (4030, 11, 2015/06/15) */
As a licensed professional company we must abide by our licensing/professional standard requirements. Unfortunately we must abide by our original response and we can not satisfy every customer request. Furthermore clients comments, as continued, beginning to cross the line of slander against our company which could affect our business. We will monitor for any necessary action on our part. Thank you Revdex.com for bringing this matter to our attention.