Wendys

Business states that they stand by their prior response and by all the services they rendered Business is currently cooperating with the BEAR in resolving the matterAll required and necessary invoices were provided to the consumer at the time of the serviceBusiness will comply with the decision the BEAR brings forth after their investigation is completedBusiness was limited to resolution options due to the consumer’s attitude, their unwillingness to cooperate, listen, and understandThe consumer decided to contact a third party and not give the business an opportunity to address their concernsPlease see the month service call warranty on the initial invoiceParts and labor warranty for job performed was for year per the invoice provided to consumer

I am rejecting this response because: This is really easy, they dropped the ball by NOT calling us back when he said he would after speaking to his TechI don't understand why Sonora *** keeps blaming us and saying we are at faultI called *** *** weeks after the so called Tech left due to him being so upset as we were on his back? The owner said he would call me after he spoke to his tech, which never happenedI don't know how to answer over and over again the same accusations Sonora Appliance keep saying when its not trueWe got bad service! I really should get an estimate to fix the top of the stove which Sonora Appliance turned backwards and scratchedHow is that ever going to be fixed ? They have messed up my stove and now just putting blame on the customerWhat ever happened to customer service? I never got call backs and it took them forever to fix a part they broke HERE, got another from the truck the same day, and never fixing anythingAll things were literally thrown into the ovenThis is just not rightThe Tech left, taking all paperwork with him that time, which I am sure he will never say he didI have never met such evil people in my life, and hate to think these type of people are doing something called "a service" to others? WE gave them a chance as we used them for almost a yearWe didn't jump the gun something's just really wrong with how they are doing serviceI'm not even mad, just wondering how someone can turn a lovely stove into what looks like a cat scratcher now. Who will fix this, as Sonora Appliance destroyed the looks of my stove and created a dangerous situation in our home with the lack of caring about anyone except themselves

I am rejecting this response because: I see that the Co-owner is not telling the truthPlease look on *** *** for other people's experience's with these people***'s appliance had to fix the mess Sonora Appliance made on my NXR, high end stove, not off brand*** *** can give you another view on how horrible these people are as he has had many calls to fix their messHis number is *** *** if you would like to write to him or callHe knows about my complaints and feels these people are dangerous to others.My husband's speaking voice is altered as he had his tongue removed due to cancerHe in no way would say something to offend others. Sonora Appliance is minuets or less to my home as I shop in Sonora all the timeThey didn't show up, asked to come out at 9:PM and 5:00 AM also? I am a small business owner myself ( * * * *** ***) and do not treat people badly in anyWe had a guarantee for a year, why would Sonora Appliance charge us again? Nothing was said about another part being broken, and the Tech tried to by pass a part which ruined another stove part which I had to fix also on top of breaking the part the Tech brought.I have now learned they do not have a license, as it has not been renewedThis person is scary and I feel he should not be in the public eye let alone someone's homeThe Tech has said some indecent things to others about looking at his behind. I just don't know what these people are thinking as something is very wrong with themThe Tech is totally mistaken as my husband was watching the races, and I had a migraine, so we were not abusing him in any way. I am the one who called and asked what happened, as I had no idea why the Tech left, saying we didn't like him? Thank you, *** ***

I am rejecting this response because: they did not fix the stove top with the parts they did order and change outThere was never an issue about parts not being in StockThey didn't know how to fix the problem,so they gave up on it and took my moneyThey even said they were going to call *** *** for assistance on fixing the problem,but they never did They basically stole my money

This customer was extremely difficult to deal with, to say the least. Once we did finally fill the parts order for her off brand range, an appointment was scheduled for a SatOne way travel is approximately mi, portal to portal. Meanwhile, dealing with the Mrs was much easier than the
dailey barrage of unsavory language the husband usedI recall at least one time receiving an apology for her husbands language. Once there with new part , during test, it was discovered that their safety valve was the culprit behind both failuresMy tech was instructed to remove part AND NOT to attach wires for safety precaution. Meanwhile, in the adjacent room, both, Mr & Mrs were verbally assaulting my tech who at this point, packed up his tools and left. Mr phoned in to see why he had left and was so belligerent when I informed him that our warranty didn't cover the part needed plus a small labor charge. Our trip and diagnosis is separate from any parts or laborNothing I tried to explain seemed to make sense to either. AnalogyIf your car battery is professionally replaced and a headlight goes out a few months later, would one expect the battery folks to absorb the new headlight and labor? I think not & there is no foundation to their redicilouus issues and statements. Sincerely,*** ** *** ***Co-owner Sonora Appliance

This customer had parts ordered that were back ordered which delayed his repair We were contacted by *** ***, his home warranty company He has a $deductable and he paid $so we only owe him $ It is not our fault that parts for his unit are not in stock. He will
receive $30. *** - Sonora Appliance

this is an update, I and my friend [redacted] went into wendys on a very humid day, we approached the counter and I asked the cashier kelly can we have a curtosy cup it's really hot outside. kelly said what kind of soda do you want, I said I don't wanna get you in trouble, kelly said do you really think...

I care, then gave [redacted] and I soda in a curtosy cup. 5 minutes later manager lisa came out with Kelly and said I don't appreciate what you did, I said what are you talking about. lisa said you stole my curtosy cups and filled them with soda, I have you on camera. so I said I would love to see it because I never stole anything here, then manager lisa said if you don't leave I'll call the cops and your banned. so we left we didn't need trouble, but now kevin, my friend, is allowed back in and I am not. the fountain soda machine is behind the counter with the cups and somebody is always there because drive thru is there and the cook, plus I used to work there and im disabled and why would I wanna do something to be in jail. wendys got in trouble because I reported them because there employees were talking down to me and when I tried telling manager lisa she said I don't wanna hear it, so I told somebody that would hear it, corporate.
Revdex.com:
At this time, I have not been contacted by Wendys regarding complaint ID [redacted].
Regards,
[redacted]

Business states that they stand by their prior response and by all the services they rendered.  Business is currently cooperating with the BEAR in resolving the matter. All required and necessary invoices were provided to the consumer at the time of the service. Business will comply with the decision the BEAR brings forth after their investigation is completed. Business was limited to resolution options due to the consumer’s attitude, their unwillingness to cooperate, listen, and understand. The consumer decided to contact a third party and not give the business an opportunity to address their concerns. Please see the 3 month service call warranty on the initial invoice. Parts and labor warranty for job performed was for 1 year per the invoice provided to consumer