Wendy's

At this point, I can confirm that [redacted] bought an amplifier from our store on June 18th 2016.  (See evans1.txt).  He did buy a [redacted] Amp from us and also traded $75.00 worth of items.  The sales tax on the invoice copy shows more than one item, sales tax amount of $ 4.50 due to...

the trade tax offset.    Our invoices state our return policy clearly as a 7 day return which is the most common terms in our franchise group of 36 locations.  At this point, I will have to discuss with our other staff members if anyone remembers the telephone conversation from [redacted] on July 25, 2016.   [redacted] did buy another amplifier from us on July, 30, 2016 for $249.00. (see evans2.txt.)  His name is not on the sales copy. However, he returned the amplifier on August 3 for a full refund and his name is on that copy.  (See evans3.txt).If [redacted] brings in the [redacted] amplifier he purchased on June 18th, we will offer him a $150.00 store credit after we evaluate the amplifier as to it's current condition.  This would be an offer in good faith to a thirty year musician.  If he decides he'd like to do that, have him call me, Harry, so that I can set it up for him.Our staff was following normal sales and return guidelines if they stated in a phone conversation that his purchase was outside refund parameters.

just wanted to let you know that I spoke to [redacted] and money $4.28 has been refunded. [redacted] pick up the money already. Can you please let me know if you need any other information. Thank you for your help.

TRS maintains that we received an e-contract from [redacted] with his e-signature, home address, email address and telephone number.  Our company processed the contract and sent out a confirmation letter to the address provided which contained a property information sheet for the homeowner to fill out.   Although we did not receive the property information sheet back from the homeowner, we were now legally bound by the contract to fulfill the terms of the contract that we entered into. We must assume that a consumer that fills out and submits a contract electronically through our website is doing so in good faith. After receiving said contract, TRS filed a grievance against Nassau County on behalf of [redacted].  TRS also pursued a greater reduction by filing a Small Claims Assessment Review appea.  Our representative argued and won a 13.37% ($1739) reduction for this property.  Due to the length of the process in Nassau County, it can take over 15 months from the filing of a grievance until there is a resolution. It is possible that due to the amount of time that passed, [redacted] doesn't remember visiting our website and filling out the online agreement.  It is also possible that someone else requested the service on his behalf.  TRS does not file grievances without proper authorization.  An e-contract with e-signature is a proper authorization. Both Nassau and Suffolk Counties accept electronic signature authorizations. TRS did not engage in deceit in order to collect a fee.  The fact remains that [redacted] has been enriched by our service and now expects us to forgo our fee because he doesn't remember hiring us.

I take all complaints very, very seriously and this one was no exception. I spoke with all the staff members involved with the incident and the manager on shift as well. After reviewing the camera footage and speaking with the employees, I have found no issues with the situation. On the date in...

question, 4-7-15, the customer came in and asked for a decaf coffee. The employee who made it followed all safety protocols, including using a clean, sanitized pan for the decaf coffee to be made into. The appropriate amount of time passes in the footage and then the employee pours it directly into the cup, lids it and calls it out to the customer. The customer is visited by the staff as they walk around to make sure if everything is ok with the visit. They visited with every table to ensure everything was alright. The customer then approached the front counter with the coffee cup at 5:26pm which was thirty-four minutes later. The employee, as is standard procedure, asked if the customer wanted her money back, the employee stated that she said nothing, turned and walked away back to her table. Five minutes later, she approaches another employee and gives the receipt to them. The employee contacts the manager and refunds the customer's money. Our video clearly shows our employees making coffee per our procedure. It is also clear that nothing additional was added by our staff. Sincerely, Adam A[redacted] General Manager Wendy's of Bend Oregon.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11697105, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As per our conversation of  sept. 7th 2016 at aprroximatrly 9:30 a.m. Mr. [redacted] and myself agreed that he would replace the remaining arborvites that are in decline, if this is done then I will be satisfied and consider it a resolved issue.
Regards,[redacted]

Customers complaint was that their Arborvitaes were in decline. After further inspection By the owner (Phil [redacted]) it was agreed that replacement was necessary. On  Sept 2nd 2016 a service truck was dispatched to remove and replace two arbors. On removal the landscape technician found several...

colonies of fire ants along with destroyed route structure. All trees that were replaced were invested with the ants. Customer visually confirmed ant issues on declined trees.  Several adjacent trees showed signs of decline. No ants found on other declining trees. Ant damage usually found in route structure and not visible on surface. Other declining trees were not removed.  Landscape designer and owner (Phil [redacted]) advised on treating area and returning to install shrubs on Tues Sept 6 2016. Customer confirmed. New trees were installed no sign of ants. Owner explained several times that this was out side our warranty agreement (agreement is posted in our office, and can be issued when requested) Agreement attached. Trees were replaced on good will to customer for customer satisfaction. Customer requested beds re mulched as well onto of free shrub replacement. No issues with mulch found, no warranty on mulch. Tripi's landscaping strides to assist all customers with landscaping issues and needs. Unfortunately Tripi's Landscaping LLC can not warranty nature or other natural occurring events, including but not limited to snow, weather events, deer, insect and other pest damage. We recommended shrubs be monitored to see if insects attacked newly install shrubs, be for more shrubs are removed. Tripi's Landscaping LLC is always will to work with customers and go above and beyond to resolve any issues even if out of our control.

We have issued a $70.00 credit.[redacted]

I USUALLY ORDER A SALAD FROM THEM.
FIRST TIME I FOUND A FLY AND THE MANAGER DIDNT SEEM TO CARE.
WHEN I WENT PERSONALLY INTO THE STORE AND WAS UPSET HE OFFERED A NEW ONE.
TODAY 01/**/2016 I FOUND A HAIR WRAPPED THE LETTUCE.
THIS IS IT FOR ME CLEARLY THIS PLACE IS FAR FROM CLEAN.

TRS received an online retainer agreement from [redacted] on dated 2/**/2014.  This agreement was accessed through the [redacted] website and signed electronically by [redacted] who provided name, address, phone number and email address on the form.  TRS used a...

signature service called Right Signature to administer the electronic contract/signature. A copy of the contract and signature certificate are attached.   After receiving his contract, TRS processed and sent a letter to [redacted] stating that his contract was received and that TRS would be filing a grievance for him against  Nassau County in an effort to reduce his property tax assessment. The grievance was filed in March 2014 to reduce the 2015/16 tax assessment.  TRS successfully reduced [redacted]'s assessment and billed him according to the agreement.  His 2015/16 general and school bills were reduced, issued and paid at the lower assessment/amount.  Letters were sent to [redacted] to notify him of a reduction prior to sending an invoice. Attached is the decision from Nassau County showing the new assessment.  Before sending to collections and in an effort to resolve this matter, I contacted [redacted] by email and phone and provided all supporting documentation of the service provided.  He refused to pay the fee.  The ESIGN Act is a federal law passed in 2000.  It states that no contract, signature or record shall be denied legal effect soley because it is in elctronic form.   In good faith, TRS performed the service that we were contracted to do and have billed accordingly.  There was no communication from [redacted] prior to billing and after receiving correspondence from TRS to dispute the contract and discontinue services.The IP address could be an address of any computer that was used to access the online contract such as library, work, home or any wireless connection from a coffee shop, train station etc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: To Whom it may concern,

First, this complaint is NOT against the listed branch of Wendy's. This is concerning the Wendy's at [redacted] in Oshkosh, Wisconsin - which I could not find in the Revdex.com listing. About a month ago, my wife ([redacted]) decided to go to this Wendy's one night after I got home late from work. We went trough the "Drive Through" and began our order ([redacted] was driving). [redacted] was called "sir" by the individual taking the order (he called himself the Manager). We thought that it was just possibly a mistake or a bad microphone. This happened three times at the ordering station. Even after he was asked if she sounded like a man and said "no". We then drove to the window and saw the person calling [redacted] sir. He was asked, patiently, if [redacted] looked or sounded like a sir. Again, he responded "no". Nonetheless, he proceeded to call her a sir to her face twice more, with a big grin. It seemed as though he enjoyed upsetting her. He was grinning! Obviously, she was hurt and angry. After we got home, I got onto the Wendy's website and filed a complaint. There was no response from Wendy's at all. So, this evening [redacted] was in the mood for a burger. We went to that Wendy's again. Almost the same exact scenario took place this evening at about 11:00pm (11/13/13)! Yes, he did it again! Face to face! Yes, he was grinning. Yes, she was hurt and upset. What I haven't mentioned is that [redacted] has health issues, that things like this can/did escalate. Specifically heart problems and high blood pressure. What if something would happen to her in relation to this? It's been over an hour and she is still shaking, livid and her blood pressure is skyrocketing. All because this person finds some sick pleasure in hurting and irritating people. This is a bad situation...and the way her blood pressure is looking, it's not going to get better anytime soon. [redacted] feels harassed, hurt and angry. [redacted] also told me, that she thinks he was drunk.Desired Settlement: First, since it's obvious that this behavior was/is intentional (on BOTH occasions), I want that employee fired. No apologies, that's not good enough. FIRED. Secondly, I want the company to suggest some sort of FAIR compensation. Not only because of these instances but because, additionally, the company failed to handle this when I filed a complaint on their site.

Review: I bought a salad on March 14th and it had bugs in it. I contacted the district manager and they told me they would be sending me coupons but that was over a month ago and I still have yet to receive my coupons or anything of that sort. It was completely distinguishing and appalling and the way they have handled this thing where I just get brushed off to the side is crap. It makes me never want to go to wendys again.Desired Settlement: I just want my coupons and an i'm sorry.

Business

Response:

Company states that the issues are resolved.

I USUALLY ORDER A SALAD FROM THEM.

FIRST TIME I FOUND A FLY AND THE MANAGER DIDNT SEEM TO CARE.

WHEN I WENT PERSONALLY INTO THE STORE AND WAS UPSET HE OFFERED A NEW ONE.

TODAY 01/**/2016 I FOUND A HAIR WRAPPED THE LETTUCE.

THIS IS IT FOR ME CLEARLY THIS PLACE IS FAR FROM CLEAN.

Review: I have been overcharged at this restaurant twice now while using company-issued coupons. The most recent was on June 3 through the Drive-thru. I placed my order and was told to pull ahead for my total. The total sounded higher than I expected and I asked for a receipt - the cashier told me it would be in with my order. I ended up receiving 3 receipts in my bag with varying totals. I immediately called the restaurant and spoke with the supervisor on duty. She said it wasn't likely I was actually charged more than once as the other receipts were voids. She did acknowledged that I was likely overcharged by .10 but, instead of any sort of apology or offering to fix the transaction, she made numerous excuses. I filled out an online complaint form but have not received a response.After checking my credit card account, was only charged once. This charge was still of .10 over what it should have been. I realize it's only .10 this time but I should be able to hand my card over to a cashier and not have them ring me for whatever they wish! It's very concerning to me that a business such as this is so careless.Desired Settlement: I would like a check for .10 from Wendy's, an apology, and assurance that they will modify their current cashier training program.

Business

Response:

To whom it may concern:

Review: I visited the restaurant on 12/4/15 for lunch and purchased the 4 for $4 meal. At the register they asked if I had cash because the card machine was giving problems to connect. I didn't, so they proceeded with the transaction. I was told the first attempt did not go through and they would try again; which they did. The second attempt was successful for a total purchase of $4.28 on my card. On 12/9/15 I noticed there were two (2) charges for $4.28 on the same day and immediately returned to the restaurant with my findings. I furnished the employee with a copy of the charges from my bank and she advised me that she will give it to the manager because she would be the only one to reimburse me the funds. I also left my phone number should they have any questions. A couple of days later I received a call from a lady who identified herself as the manger and was told that I wasn't the first person with this issue and apologized on behalf of the company. She then stated in order to reimburse me she would need to know if the charges were both on the same day. I reminded her of the copy I left and she then asked for specific times; even though she already verified there was an issue and that there were other complaints with the same claim. I contacted my bank and they verified that the information was indeed correct and advised me to let Wendy's know they can check their merchant account for the exact time for themselves. I have been to the restaurant at least once a week since 12/9/15 to be reimbursed for the error, but keep getting the runaround. I'm not understanding why the are refusing to give me my money back when they have already admitted the error. I have tried multiple times to get the situation rectified, even calling on the phone, but to no avail.Desired Settlement: I would like for Wendy's to refund the $4.28 that was double charged, back to my card that was used or via a check.

Business

Response:

just wanted to let you know that I spoke to [redacted] and money $4.28 has been refunded. [redacted] pick up the money already. Can you please let me know if you need any other information. Thank you for your help.

Review: I frequent this business daily due to my location. Upon driving into the drive-thru, I was the only vehicle on line. I waited 15 minutes for a double value meal with cheese. After receiving the meal, it was extremely cold. I sent it back and asked that it be cooked. This has happened repeatedly at this establishment. Upon receiving my follow up meal, the meal received was the incorrect meal. So now almost 20 minutes have passed and after sending back the meal a 2nd time, I finally received my food, again, cold. The soda received was also seltzer, not soda. I have repeatedly run into the same or similar problem with this establishment and I've grown tired of it. I spend good money there and expect to receive at the very least, what I pay for.Desired Settlement: I would like to be reimbursed for the meal, which totaled about nine dollars. Considering this is my 1st complaint on repeated meals which have ended up as garbage, something should really be done to fix the situation. I can't imagine how many other people go through with this, with this establishment.

Business

Response:

They costumer came in at 600 pm and he recived and refund of his full amount of his order

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you again to the manager at Wendy's for all your help.

wrong orderordered two 1/2 lb hot n juicy cheese burgers combos we receive two single burgers hard buns and sleeve of fries that were fullmcDonalds here we returnDesired Settlementrefund we live in columbus ohio will not be back in town no time soon

wrong orderordered two 1/2 lb hot n juicy cheese burgers combos we receive two single burgers hard buns and sleeve of fries that were fullmcDonalds here we returnDesired Settlementrefund we live in columbus ohio will not be back in town no time soon

wrong orderordered two 1/2 lb hot n juicy cheese burgers combos we receive two single burgers hard buns and sleeve of fries that were fullmcDonalds here we returnDesired Settlementrefund we live in columbus ohio will not be back in town no time soon