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Wenner Media Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] The magazine is issuing me a refund of $61.88 since my wife...

received 4 issues already.

Review: My mother [redacted] c/o t[redacted] was suppose. To get. Get. 58 issues of us magazine since early March yet my mother only received. One issue over a week ago.and my. WIFE has. Received 4 magazines. Issues. Already I complained. Many times. To the telephone. Number ###-###-#### no help there at all I called. Many Times to us magazine. No resoultion I PAID. $69.96 FOR 58 issues each for. My mother and. WIFE my wife received 4 magazine. Issues already this/ was a. MOTHERS day gift.

Product_Or_Service: 58 magazine . issues

Order_Number: none

Account_Number: Account number [redacted]Desired Settlement: DesiredSettlementID: Replacement

I just want my mother to receive. The. 58 magazine issues from us . Magazine . I already paid for.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted] The magazine is issuing me a refund of $61.88 since my wife received 4 issues already.

Review: last year we were shopping at the store [redacted] in our local mall and they were giving away free magazine subscriptions with a purchase of $50. or more. So we asked if we had to do anything to cancel them, we were told that no after the free subscription ended that we would just not revive them anymore. There would be no charge for this.. I just checked my bank account and the company that us weekly, people and cosmo use to bill had charged us 42.00. They had no authorization to charge my account we never received any letter saying that if we didn't unsubscribe that we would be charged. While calling them to straighten things out they just gave us the run around putting the blame on us and was very disrespectful!Desired Settlement: I would just like my money back and make sure that they have cancelled their magazines from coming to my house. They are going to try and charge me 42 for each of the three magazines that were supposed to be FREE with purchase. They said they could only give me part of my money back but I want it all back. they didnt have my permission to take it out in the first place.

Business

Response:

Dear [redacted]:

I write in response to your email regarding [redacted] dated August **, 2013. I appreciate this opportunity to respond.

I have looked into [redacted] subscription. Our customer transaction records show that on or around December **, 2912, the company Synapse placed an order for a 61-issue subscription for Us Weekly for [redacted]. Based on this order the subscription to Us Weekly began on January **, 2013 and 34 issues of our magazine were mailed to him. Our customer service fulfillment house does not have any record that [redacted] tried to contact them, nor does he allege that he tried to contact them directly in his complaint. Upon receipt of your email and as per [redacted] request, we have contacted the company Synapse and requested that they cancel his subscription to Us Weekly. Synapse confirmed that [redacted] contacted them on August **, 2013, and at that time they canceled his subscription and issued him in the amount of $42 back to his card.

We do not publish Cosmopolitan or People magazines, so we are unable to respond to [redacted]'s complaints regarding those titles.

We trust this addresses any concerns you or [redacted] may have regarding his subscription to Us Weekly. I appreciate this opportunity to be of service. Please do not hesitate to contact me at ###-###-#### if l can be of further assistance.

Sincerely,

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Description: PUBLISHERS-PERIODICAL

Address: 1290 Avenue of the Americas, New York, New York, United States, 10104

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