Wensels truck and trailer repair

February 26, Monday 9/30/11:- A request for road service was place with us from [redacted] ***, for an RV having drivability concernsThe vehicle was located in [redacted] ***, Paat [redacted] ***We dispatched a road service technician who arrived on site at 13:hrsThe vehicle had a no start/cranks ok conditionHe performed diagnostics only to find the nature and design of this vehicle requires testing equipment unavailable in the Service TruckWe received authorization from [redacted] and [redacted] to tow the vehicle to Wensel's Service Centers for Diagnostics [redacted] , in addition to the drivability concern requested to have the speedometer diagnosed as it was not working.Monday 9/30/14:hrs - A tow truck arrived on seen to tow the RV to Wensel’s Service Center for diagnosticsTuesday 10/1/13:00hrs - Diagnostics were started on the RV - @ 16:it was determine the cause of the drivability concern was an internal failure of the High Pressure Fuel Injection Pump, (this pump has Governing, Idle, and timing controls built into it It is the Brain of this Diesel engine, with very close tolerances as close as .001") The speedometer concern was found to have an internal speedometer head problem.Wednesday 10/2/hrs - An estimate was prepared, a phone call was placed to [redacted] where I explained in detail the cause and correction of the drivability concern, and it was my recommendation to have the Fuel Injection Pump repaired rather than replaced as it would be more cost effective.It was also explained to [redacted] during this phone conversation the additional items below We had found the low pressure supply pump was hidden under the injection pump and was starting to show signs of leaking An air hose part of his brake system had significant chaffing and should be replaced The cause of the speedometer failure was internal to the speedometer headIt would need to be removed from the vehicle and have it diagnosed by a licensed speedometer facilityWe could then estimate the repair of the speedometer after knowing the exact cause of failure During the diagnosis of the speedometer we found excessive corrosion on the headlight switch, and should be replaced[redacted] was given a Verbal estimate of $and would require approximately week for completionIt was during this conversation [redacted] gave verbal authorization to proceed with the repairs, and indicated they wanted to use this RV for vacation leaving on Thursday 10/10/he would appreciate it if we could have the RV completed by this date.Wednesday 10/7/- [redacted] was notified the speedometer head was not repairable and would need to be replaced at an additional cost of $550- [redacted] declined this replacement at this time and, asked the old speedometer be installed in the vehicle.Wednesday 10/9/- The RV was completed and test driven approximately miles to confirm proper repair and operation [redacted] was notified via phone, the vehicle would be ready for pick up the following dayThursday 10/10/- [redacted] arrived at Wensels where I explained in detail the components that were replaced and whyI answered multiple questions and had an engaging conversation with Both **& *** [redacted] I also told them if there were and concerns or problems we would help themI also informed them they needed to notify us so arrangements could be made to get the RV to our location in the event of a warranted concem[redacted] indicated they were going to [redacted] Pa directly from Wensels which is approximately miles.Monday 10/21/11:- [redacted] called requesting road service as there was a problem with his coachBecause of our familiarity of [redacted] 's RV he was informed that, due to the nature and design of his RV road service was not appropriate and would waste valuable time and energyThe vehicle would need to be towed to our shop for proper diagnosticsWe notified [redacted] our Tow trucks were currently engaged and our ETA to his location was approximately hoursWe did suggest he could try [redacted] ***, and they may be able to have the vehicle towed to our location soonerIf not we would be there in hours.• I certify the above statement to be true as I was the dispatcher on duty at this time._ _Monday 10/21/- We notified [redacted] a tow truck was available and in route to himTo which he indicated he no longer required our service but did not indicate why? It was our assumption the problem was resolvedThis would be the final communication with [redacted] before 10/31/13.Friday 10/31/- We received notification via Heartland that [redacted] was dissatisfied and disputed the credit card charges for the repairs.Friday 10/31/11:30-placed a call to [redacted] , to inquire to his concernHe indicated he had the RV at another garage for repairs that he had it towed thereI asked; Why not have it towed to me if he felt there was a warranted concern? He did not answerI said, in the name of fair business, I should have an opportunity to make it right before challenging the credit card chargeHe declined to answer, he also would not tell me what was wrong with the RV, or at what garage it was locatedI offered to tow the RV from its current location to mine at no charge to him and reminded him if he was looking for warranted repairs they needed to be performed by us.November 12:- left a voice mail on [redacted] 's phone requesting the status of the coach and to give me a callNovember 16:- Left another voice message to check the status of the coach and for him to call me.November 12.201310:- Called and spoke with [redacted] [redacted] told me the coach would intermittently shut off while driving but, would restart after minutesHe also told me garage found a plastic seal in the fuel tank that was intermittently covering the fuel suction inlet causing the truck to run out of fuelHe authorized that garage to remove and clean the fuel tankI informed him these were separate problems; the first was a no start / cranks ok condition fixed by the injection pumpThe second was an intermittent stall caused by the fuel blockage [redacted] told me he had not pick up the coach at the garage, but would report to me if there were any additional concerns.February 26.201410:- as of today [redacted] has not made contact with me or anyone from Wensel’s since our 11/conversationThe credit card company reviewed the information and found in our favorI also have supporting documentation if needed.Sincerely,

I'm a contractor with FedEx and I operate many trucks in the metro Philadelphia areaOne of my routes is in the Spring City areaToday, one of my drivers needed to be winched out of a country roadI called W***l's around 2pm and they told me the driver would be there within the hour, which he wasThe driver winched out the truck within minutesTotal charge: $ $per hour/minimum two hoursNow, I have had trucks winched out many times before and the range has been from $to $Remember, this is not a towThey are just pulling a truck out of a tight spotI wasn't told at the outset that would be the costI certainly would have looked elsewhere instead of paying that amount, but I didn'tWhen I called to complain, the boss - John W*** was downright rude and belligerentHe said he couldn't waste my time with a non-paying customer and that they wouldn't release the truck until it was paidHe also threatened to call the policeI, of course, paid the $immediatelyOf course, the driver out there also got paid $from my business partnerSo they got $1K for minutes workI'm sure they'll refund one of those payments -then again I was really taken aback by the attitudeI called both Miller's Towing, Janeway and they charge around $200, so I guess it's gone up, but MrW***l said those tow outfits are not in their area, so the prices are differentWow, never knew Spring City/Royersford had such pricey winch bills as opposed to the rest of the area What a jokeRipped off

February 26, 2014
Monday 9/30/13 11:45 - A request for road service was place with us from [redacted], for an RV having drivability concerns. The vehicle was located in [redacted], Pa. at [redacted]. We dispatched a road service technician who arrived on site at 13:00 hrs. The vehicle...

had a no start/cranks ok condition. He performed normal diagnostics only to find the nature and design of this vehicle requires testing equipment unavailable in the Service Truck. We received authorization from [redacted] and [redacted] to tow the vehicle to Wensel's Service Centers for Diagnostics. [redacted], in addition to the drivability concern requested to have the speedometer diagnosed as it was not working.Monday 9/30/13 14:49 hrs - A tow truck arrived on seen to tow the RV to Wensel’s Service Center for diagnosticsTuesday 10/1/13 13:00hrs - Diagnostics were started on the RV - @ 16:30 it was determine the cause of the drivability concern was an internal failure of the High Pressure Fuel Injection Pump, (this pump has Governing, Idle, and timing controls built into it It is the Brain of this Diesel engine, with very close tolerances as close as .001") The speedometer concern was found to have an internal speedometer head problem.Wednesday 10/2/1311.56 hrs - An estimate was prepared, a phone call was placed to [redacted] where I explained in detail the cause and correction of the drivability concern, and it was my recommendation to have the Fuel Injection Pump repaired rather than replaced as it would be more cost effective.It was also explained to [redacted] during this phone conversation the 4 additional items below.1.    We had found the low pressure supply pump was hidden under the injection pump and was starting to show signs of leaking.2.    An air hose part of his brake system had significant chaffing and should be replaced.3.    The cause of the speedometer failure was internal to the speedometer head. It would need to be removed from the vehicle and have it diagnosed by a licensed speedometer facility. We could then estimate the repair of the speedometer after knowing the exact cause of failure.4.    During the diagnosis of the speedometer we found excessive corrosion on the headlight switch, and should be replaced.[redacted] was given a Verbal estimate of $4515.61 and would require approximately 1 week for completion. It was during this conversation [redacted] gave verbal authorization to proceed with the repairs, and indicated they wanted to use this RV for vacation leaving on Thursday 10/10/13 he would appreciate it if we could have the RV completed by this date.Wednesday 10/7/13 - [redacted] was notified the speedometer head was not repairable and would need to be replaced at an additional cost of $550- [redacted] declined this replacement at this time and, asked the old speedometer be installed in the vehicle.Wednesday 10/9/13 - The RV was completed and test driven approximately 48 miles to confirm proper repair and operation. [redacted] was notified via phone, the vehicle would be ready for pick up the following dayThursday 10/10/13 - [redacted] arrived at Wensels where I explained in detail the components that were replaced and why. I answered multiple questions and had an engaging conversation with Both **. & [redacted]. I also told them if there were and concerns or problems we would help them. I also informed them they needed to notify us so arrangements could be made to get the RV to our location in the event of a warranted concem.[redacted] indicated they were going to [redacted] Pa directly from Wensels which is approximately 100 miles.Monday 10/21/13 11:00 - [redacted] called requesting road service as there was a problem with his coach. Because of our familiarity of [redacted]'s RV he was informed that, due to the nature and design of his RV road service was not appropriate and would waste valuable time and energy. The vehicle would need to be towed to our shop for proper diagnostics. We notified [redacted] our Tow trucks were currently engaged and our ETA to his location was approximately 2 hours. We did suggest he could try [redacted], and they may be able to have the vehicle towed to our location sooner. If not we would be there in 2 hours.• I certify the above statement to be true as I was the dispatcher on duty at this time._    _Monday 10/21/13 13.45 - We notified [redacted] a tow truck was available and in route to him. To which he indicated he no longer required our service but did not indicate why? It was our assumption the problem was resolved. This would be the final communication with [redacted] before 10/31/13.Friday 10/31/13 - We received notification via Heartland that [redacted] was dissatisfied and disputed the credit card charges for the repairs.Friday 10/31/13 11:30-1 placed a call to [redacted], to inquire to his concern. He indicated he had the RV at another garage for repairs that he had it towed there. I asked; Why not have it towed to me if he felt there was a warranted concern? He did not answer. I said, in the name of fair business, I should have an opportunity to make it right before challenging the credit card charge. He declined to answer, he also would not tell me what was wrong with the RV, or at what garage it was located. I offered to tow the RV from its current location to mine at no charge to him and reminded him if he was looking for warranted repairs they needed to be performed by us.November 6. 2013 12:50 - left a voice mail on [redacted]'s phone requesting the status of the coach and to give me a callNovember 11. 2013 16:00 - Left another voice message to check the status of the coach and for him to call me.November 12.201310:30 - Called and spoke with [redacted] told me the coach would intermittently shut off while driving but, would restart after 10 minutes. He also told me garage found a plastic seal in the fuel tank that was intermittently covering the fuel suction inlet causing the truck to run out of fuel. He authorized that garage to remove and clean the fuel tank. I informed him these were 2 separate problems; the first was a no start / cranks ok condition fixed by the injection pump. The second was an intermittent stall caused by the fuel blockage. [redacted] told me he had not pick up the coach at the garage, but would report to me if there were any additional concerns.February 26.201410:51 - as of today [redacted] has not made contact with me or anyone from Wensel’s since our 11/12 conversation. The credit card company reviewed the information and found in our favor. I also have supporting documentation if needed.Sincerely,