Sorry to hear about this!It looks like WePay's Trust and Safety Team found some concerning information behind the payments that were made into your accountAs a result, they have determined to discontinue the processing of payments for your account
Initial Business Response / [redacted] (1000, 8, 2015/07/09) */ Hi ***, We appreciate you taking the time to follow up with us, although we do find it troubling that you indicate we have not followed up and provided information when our team has been emailing youOur last email out to you on June 30th was never replied to, but we're happy to explain further here publicly and through private email In short, because your account was found to have a high risk of chargebacks and refunds, we unfortunately can no longer process payments for youLuckily our team was able to identify this early on, as the last thing we want is a long-term poor experienceFor the one payment that came in, we have to hold it for days in the event of a chargeback or dispute by the payerAlthough you indicate you know them and they are a family member, we have no way to directly verify this information and our Terms of Service that is built on PCI Compliance does not allow for flexibility either This is why we are choosing not to process anymore, as we know that situations like this [redacted] happen in the future, and we are uncomfortable taking on a customer if we don't feel we can provide their collected payments in a timely fashionWe do apologize for the delay in having this payment available, but once it is then you [redacted] be closed out WePay If we can clarify anything else, please do not hesitate to reach out to us at [redacted] @wepay.comI do see you emailed in from an unknown email address for this Revdex.com complaint, so ensure when you contact us it is the email on file with WePay Thank you, The WePay Customer Delight Team Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, Thanks for getting back to meI am sorry to be upset like this and that you have to deal with it, but I really just want to get this resolvedI don't want you to get defensive just do whatever you can to get this done please To answer your concerns, yes you are right that WePay support did get back to me at first but then stopped responding for days after then I started getting (page not found) errors on the website when I tried to do anything (such as withdraw money) and this lasted a couple weeks, which I mentioned beforeCan you see how that may seem like a scam to me? At one point I thought WePay was shutting down and after reading your third paragraph I think this is true and I am worried about my finances It is true that I do know the payer that I received the money from and I can give you any info you need such as birth date, contact number or anything like thatI know you have to follow PCI Compliance but if you can prove validity and authenticate on each side there should be a Way for WePay to have authority over their proprietary systemChargebacks are caused by fraud which this clearly isn't Anything you could do I would appreciate it and I hope we get this sorted out so we are both happy Thanks, - [redacted] Final Business Response / [redacted] (4000, 12, 2015/07/23) */ Hi ***, Thank you for following up once again on your account We're not sure where you received the indication that WePay is shutting down, as we are still processing payments and working as normalWe have just decided not to process payments specifically for your account for the reasons we previously statedUnfortunately there is no way this can be overturned as this is the final decision by our Trust and Safety Team We do apologize as we know this puts a hold on funds you needIf you'd like, we're happy to refund the payment as well so the family member can just pay you directly and you do not have to worry about thisIf so, please email us from the email address on file for your account and we'll be happy to assist from there Regards, The WePay Customer Delight Team Final Consumer Response / [redacted] (2000, 14, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sorry to hear that WePay can no longer process the requestYes, I would like the money refunded back to the senderI have just opened a request on the WePay support site for them to do this
It is now a week and I have still no response from Wepay. I do believe there is corruption going on. Why isnt anyone responding???? I keep getting emails from their staff members telling me to send them a Photo ID. I didnt have to go thru this when getting a new Social Security Card over the phone. BBB needs to look into this.
I'm sorry for any trouble this may have caused It looks like [redacted] was helping you out regarding your funds and it appears that he was able to clear things upIf you have additional questions or concerns, please reply to [redacted] and he'll be able to help you out
Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Hi [redacted] , Thank you for reaching out to us, although we disagree with the assertion that WePay has been holding these funds without explanation as we have been continually working with you via email We are working in conjunction with Giveforward to have this resolved ASAP, so please make sure you reply to any emails sent to you so we can have this resolved for youFor your privacy and protection, we cannot provide any details in this public reply, but if you have any other questions, please reply to the open thread we have with you -The WePay Customer Delight Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I would never do business with a Co that uses them as payment againThere is zero protection for the customer as they have to recover funds in order to refund you putting all the power in the sellers handsMy bank told me this is bad business you should not have to rely on your bank to get money back in this wayIt is a crime that a company such as this be allowed to continue business is this way.Sincerely, [redacted]
Terrible company put my initial deposit on hold for a dispute and then after challenging the dispute providing the overwhelming evidenceThey ruled in favor of the scammer that scammed me and they allowed to happen
Sorry to hear about this!It looks like WePay's Trust and Safety Team found some concerning information behind the payments that were made into your accountAs a result, they have determined to discontinue the processing of payments for your account
Initial Business Response / [redacted] (1000, 8, 2015/07/09) */ Hi ***, We appreciate you taking the time to follow up with us, although we do find it troubling that you indicate we have not followed up and provided information when our team has been emailing youOur last email out to you on June 30th was never replied to, but we're happy to explain further here publicly and through private email In short, because your account was found to have a high risk of chargebacks and refunds, we unfortunately can no longer process payments for youLuckily our team was able to identify this early on, as the last thing we want is a long-term poor experienceFor the one payment that came in, we have to hold it for days in the event of a chargeback or dispute by the payerAlthough you indicate you know them and they are a family member, we have no way to directly verify this information and our Terms of Service that is built on PCI Compliance does not allow for flexibility either This is why we are choosing not to process anymore, as we know that situations like this [redacted] happen in the future, and we are uncomfortable taking on a customer if we don't feel we can provide their collected payments in a timely fashionWe do apologize for the delay in having this payment available, but once it is then you [redacted] be closed out WePay If we can clarify anything else, please do not hesitate to reach out to us at [redacted] @wepay.comI do see you emailed in from an unknown email address for this Revdex.com complaint, so ensure when you contact us it is the email on file with WePay Thank you, The WePay Customer Delight Team Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi, Thanks for getting back to meI am sorry to be upset like this and that you have to deal with it, but I really just want to get this resolvedI don't want you to get defensive just do whatever you can to get this done please To answer your concerns, yes you are right that WePay support did get back to me at first but then stopped responding for days after then I started getting (page not found) errors on the website when I tried to do anything (such as withdraw money) and this lasted a couple weeks, which I mentioned beforeCan you see how that may seem like a scam to me? At one point I thought WePay was shutting down and after reading your third paragraph I think this is true and I am worried about my finances It is true that I do know the payer that I received the money from and I can give you any info you need such as birth date, contact number or anything like thatI know you have to follow PCI Compliance but if you can prove validity and authenticate on each side there should be a Way for WePay to have authority over their proprietary systemChargebacks are caused by fraud which this clearly isn't Anything you could do I would appreciate it and I hope we get this sorted out so we are both happy Thanks, - [redacted] Final Business Response / [redacted] (4000, 12, 2015/07/23) */ Hi ***, Thank you for following up once again on your account We're not sure where you received the indication that WePay is shutting down, as we are still processing payments and working as normalWe have just decided not to process payments specifically for your account for the reasons we previously statedUnfortunately there is no way this can be overturned as this is the final decision by our Trust and Safety Team We do apologize as we know this puts a hold on funds you needIf you'd like, we're happy to refund the payment as well so the family member can just pay you directly and you do not have to worry about thisIf so, please email us from the email address on file for your account and we'll be happy to assist from there Regards, The WePay Customer Delight Team Final Consumer Response / [redacted] (2000, 14, 2015/07/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Sorry to hear that WePay can no longer process the requestYes, I would like the money refunded back to the senderI have just opened a request on the WePay support site for them to do this
It is now a week and I have still no response from Wepay. I do believe there is corruption going on. Why isnt anyone responding???? I keep getting emails from their staff members telling me to send them a Photo ID. I didnt have to go thru this when getting a new Social Security Card over the phone. BBB needs to look into this.
This is [redacted] $25 was refunded to [redacted] . You can close case. Thank you
I'm sorry for any trouble this may have caused It looks like [redacted] was helping you out regarding your funds and it appears that he was able to clear things upIf you have additional questions or concerns, please reply to [redacted] and he'll be able to help you out
Initial Business Response / [redacted] (1000, 5, 2015/07/08) */ Hi [redacted] , Thank you for reaching out to us, although we disagree with the assertion that WePay has been holding these funds without explanation as we have been continually working with you via email We are working in conjunction with Giveforward to have this resolved ASAP, so please make sure you reply to any emails sent to you so we can have this resolved for youFor your privacy and protection, we cannot provide any details in this public reply, but if you have any other questions, please reply to the open thread we have with you -The WePay Customer Delight Team
Complaint is against WePay
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I would never do business with a Co that uses them as payment againThere is zero protection for the customer as they have to recover funds in order to refund you putting all the power in the sellers handsMy bank told me this is bad business you should not have to rely on your bank to get money back in this wayIt is a crime that a company such as this be allowed to continue business is this way.Sincerely, [redacted]
Terrible company put my initial deposit on hold for a dispute and then after challenging the dispute providing the overwhelming evidenceThey ruled in favor of the scammer that scammed me and they allowed to happen