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weRENTcentralmass.com Reviews (6)

NEVER USE WERENTCENTRALMASS IF YOU WANT TO AVOID BEING LIED TO If it were possible to leave ZERO stars, I totally wouldMy roommates and I got in contact with weRENTcentralmass to help in our search for an apartment, and we had the misfortune of crossing paths with Joe [redacted] one of their "Senior" agentsWe located an apartment, contacted Joe as listed in the ad, and he promptly guaranteed us that we would be chosen as the tenants for our property of interestHe impressed upon us the importance of moving quickly, and reassured us numerous times that our $deposit for the apartment was REFUNDABLEso, we moved forward with the application and submitted our deposit Then, no wordWe waited for a week and a half for a response, and finally I got a response after calling himHe went on one of his unintelligible rants about I don't even know what (characteristic of every correspondence we've had) before telling me that the apartment owners "changed their mind" at the last minute because they didn't want dogs at the property (after being GUARANTEED that the owners were okay with it)Joe completely blindsided us with this, and we could tell he was trying to pull a fast one on us, so we called the owners' son, Mike [redacted] to get the real story (who is coincidentally one of the agents at weRENTcentralmass)He told us that the unit had been rented A WEEK prior to us calling him, meaning it was rented a few days after we submitted our applications and deposit for that unitJoe never told us about this when it happened, and even when the apartment had been rented and we were still in the dark, Joe kept up the charade and told one of our roommates that the apartment was still available if he wanted to rent it without us (since he didn't have a dog)So basically he was trying to swindle all of usGreat business practice from an allegedly "honest" company This happened a month ago, and as of now we are still awaiting our $deposit refund, which Joe said was mailed two and a half weeks ago, and had not been issued until just this Wednesday when we had to CALL to hustle him about it TL;DR: Learn from our debacle and NEVER USE WERENTCENTRALMASS IN YOUR APARTMENT HUNT

NEVER USE WERENTCENTRALMASS IF YOU WANT TO AVOID BEING LIED TO.

If it were possible to leave ZERO stars, I totally would. My roommates and I got in contact with weRENTcentralmass to help in our search for an apartment, and we had the misfortune of crossing paths with Joe [redacted] one of their "Senior" agents. We located an apartment, contacted Joe as listed in the ad, and he promptly guaranteed us that we would be chosen as the tenants for our property of interest. He impressed upon us the importance of moving quickly, and reassured us numerous times that our $700 deposit for the apartment was REFUNDABLEso, we moved forward with the application and submitted our deposit.

Then, no word. We waited for a week and a half for a response, and finally I got a response after calling him. He went on one of his unintelligible rants about I don't even know what (characteristic of every correspondence we've had) before telling me that the apartment owners "changed their mind" at the last minute because they didn't want dogs at the property (after being GUARANTEED that the owners were okay with it). Joe completely blindsided us with this, and we could tell he was trying to pull a fast one on us, so we called the owners' son, Mike [redacted] to get the real story (who is coincidentally one of the agents at weRENTcentralmass). He told us that the unit had been rented A WEEK prior to us calling him, meaning it was rented a few days after we submitted our applications and deposit for that unit. Joe never told us about this when it happened, and even when the apartment had been rented and we were still in the dark, Joe kept up the charade and told one of our roommates that the apartment was still available if he wanted to rent it without us (since he didn't have a dog). So basically he was trying to swindle all of us. Great business practice from an allegedly "honest" company.

This happened a month ago, and as of now we are still awaiting our $700 deposit refund, which Joe said was mailed two and a half weeks ago, and had not been issued until just this Wednesday when we had to CALL to hustle him about it.

TL;DR: Learn from our debacle and NEVER USE WERENTCENTRALMASS IN YOUR APARTMENT HUNT.

Used this company to find an apartment Landlord couldn't agree to our terms/desired rent and we couldnt afford landlords rent therefore we backed out.We used this company to find an apartment. Once we found one we liked the realtor [redacted] told us we could negotiate the rent with the landlord but before we did that we needed to file our applications, be approved for credit since the landlord did not want to deal with anyone un approved, and we needed to put down a deposit that would be fully refundable if we could not agree on a price. We did this. We negotiated for aprox. a week and the landlord gave us a price above what we could spend. We also had some issues with terms they wanted to add in the lease. Since we could not come to a mutual agreement we had to back out. I contacted our realtor [redacted] and he told us he would give us instruction on when to pick up our refunded deposit. 2 days later I was asked to call the office. The office manager informed us that we will not be getting our deposit back because the application states that once approved by the landlord we loose our deposit if we back out. We knew that clause was there, but the realtor [redacted] promised us our situation was different since we were in negotiations for a lower rent, and promised us that would not be an issue if we couldn't come to mutual terms. The realtor told us he tried to talk to the office manager [redacted], and owner [redacted] on our behalf to try to get our deposit back. We contacted the [redacted] the office manager and he refused to give it to us back and told us anything the realtor said is void and the application clause takes precedent over anything. I also made a last attempt to contact the owner [redacted] who also told us that we would not get the deposit back. I have many e-mails and taped voice conversations from the realtor, [redacted], promising that if mutual terms were not met the deposit was 100% refundable and that we can get our deposit back at any point.Desired SettlementAll we are asking for back is our deposit of $650 that was promised on numerous occasions to be fully refundable.Business Response The applicant applied for and was accepted for an apartment. The agent working with the client group also has confirmation of the acceptance. The applicant attempted to negotiate more 1-2 weeks after being accepted and the landlord was not willing to negotiate anymore. The application clearly states that if accepted and you back out the applicant will forfeit the deposit.The applicant keeps saying they were told the deposit is refundable. It is, up-until the point you are accepted. Why else would we take a deposit?weRENTcentralmass is also seeking the remaining of one mounts rent from the applicant that we are entitled to per the application for damages for getting the applicant accepted and then backing out. Also if the landlord is unable to rent it by the move in date of the applicant an additional months rent will be owed and at the time we will seek those funds. We are unable to provide a refund and ask the applicant to remit payment owed to weRENTcentralmass at this time. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I have many E-mails from our realtor from Werentcentral mass telling us that we needed to put down a deposit in order to negotiate. We were already accepted the night we put the deposit down. The realtor asked that we put down a deposit in order to negotiate the rent with the landlord and if we could not agree on a number the deposit was fully refundable. See attached documents from [redacted] claiming so.Most of my emails from [redacted] claiming this was AFTER we were already accepted. Is it our fault that Werentcentralmass does not train their employees in the correct practices and procedures? I have emails from [redacted] stating that he urged the owner to give back the deposit because that is what is right and just according to all our communications.Is it OK for business's to do this? To tell their clients that they MUST put down a refundable deposit in order to negotiate rent and then when terms are not met they keep their deposit? How is that fair? How can a business get away with a practice like this? We only know what our representative from WeRentCentralMass told us. I can only imagine how many other people they do this do. We knew the application said that, but our representative as well as a Senior realtor(that was present that night of the deposit and acceptance) told us our situation was different in that we were only able to rent the location if the rent was lowered and that if we didn't agree then our deposit was "of course" refunded. Please see attached e-mails.Final Business Response would they like to meet in the middle and receive 1/2 of their deposit back?Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)This is fine with us. Please advise details of the refund.

I was placed in an apartment covered in mold and was not able to live there because it was affecting my health.I rented an apartment in October of 2012 on [redacted] Street with weRENTcentralmass in Worcester, Massachussettes. The monthly rent was $1,100 and I paid them the first and last month's payments, a total of $2,200 for a seven month term. After six days of being in the apartment my allergies were getting worse to the point it was hard for me to breath because of a very musty smell. I looked around the apartment and noticed a substantial amount of mold. I called [redacted] immediately, an employee at weRENTcentralmass who rented me the apartment, and informed her of the situation. She said that the condition of the apartment was not acceptable to live in, especially me being a professional athlete, and could move out with no consequence. As it was the evening when I spoke with her, we had set up an appointment the next day to look at other apartments that she willingly showed me as her and I both know that it is illegal to sell/rent an apartment out that has mold as it is a health hazard. I found a new place at [redacted] within a couple days and moved out, once again, being told I would be given my money back once weRENTcentralmass was given their commission from my [redacted]. I had to pay a moving company $240 to help me move, which I should have never had to spend if I was rented a suitable apartment. Once I was moved in to the new apartment, it took almost a month for weRENTcentralmass to return my last month's rent to me in the amount of $1,100, as they blamed the wait on their commission situation with the [redacted] which I had nothing to do with. As I was told I would be fully refunded, I asked them where the other half of my money was and they stated they were going to hold on to it for the month until they rented out my unit at [redacted] Street which meant they were going to keep my money each day they did not rent out the unit. Once rented, they would pay me the difference of how many days were leftover which was not our agreement. I kept getting in touch with them to see if they had rented out my old unit and they kept saying no because of the Hurricane Sandy storm we had (I have emails proving this). I drove by the apartment when I was told this just to verify they were being truthful. When I saw the unit I noticed the place was gutted with no carpets and paint stripped (I have pictures proving this). weRENTcentralmass and/or the property owners were completely renovating the unit. Once I confronted them of my findings, weRENTcentralmass turned their story into not having my money at all. They now said they paid the [redacted] Street the other $1,100. As this was very hard to believe, I called the property manager at [redacted] Street and asked if they had received any money from weRENTcentralmass for my unit. They denied that they had any money from the company. So, I had then asked weRENTcentralmass for just a copy of the check that was sent to [redacted] Street for $1,100 which they said they would provide me no problem. I continued to ask them for a copy of the check they supposedly wrote to the landlord and said they would look in their files multiple times and provide me with via email. As I would not receive their promised emails, I would call to check on status and had a meeting with the company and my manager, and they eventually told me they were unable to forward due to privacy issues. They yelled at me, mocked me, and lied to me. weRENTcentramass still has my $1100 and refuse to talk to me. Desired SettlementI want my $1100 dollars refunded as well as my moving expense of $240.Business' Initial Response [redacted], Thank you for the email. I will be responding to this complaint shortly. [redacted]. ([redacted])Consumer's Final Response (The consumer indicated he/she DID NOT accept the response from the business.)In response to weRENTcentralmass' email, I will go through their false statements one by one. First, my girlfriend in fact chose the [redacted] Street unit because of the location and good reviews online. I went to view it based on that and liked the layout. Before she came into town, I had a few teammates over who noticed a strange muggy smell that I had also been smelling. When my girlfriend came into town, she noticed the smell and found mold around the apartment. My girlfriend liked the apartment and would've wanted me to stay if in fact it was not a health hazard.weRENTcentralmass has stated "it is not up to us whether a client with a lease can move out or not". As I said in my last statement, I was told by [redacted], an employee of weRENTcentralmass, that I was able to move out of the unit with no penalty because she understood the severity of the mold problem, and weRENTcentralmass would be taking care of everything, including refunding my entire deposit and last month's rent ($2,200). Once I signed my new lease with [redacted], this company changed their statement and advised me that I would need to recover my funds from the owner of the unit on [redacted] Street. On October 31, 2012, **, [redacted] of weRENTcentalmass, emailed me stating "The landlord plans to keep a total of one month's rent unless the apartment is occupied between now and the date in which your lease started." I have asked weRENTcentralmass several times for the phone number to get in contact with the owner of the [redacted] Street unit. weRENTcentralmass promised this information, along with a copy of the $1,100 check that was given to the owner of [redacted] Street for my first month's deposit, and later I was told by weRENTcentralmass it was not legal to give me the owner's contact information. This response from weRENTcentralmass clearly states that there was no work done, no mold and nothing replaced at [redacted] Street. However, the apartment was unlivable after I moved out due to the repairs being made by weRENTcentralmass and/or the property owner. I stated earlier, I have pictures of the repairs that I took on November 1, 2012 due to the mold issue which was within days of me moving out of the complex. I was told by weRENTcentralmass that the unit was unable to be rented out due to Hurricane Sandy, which I also have an email of, when in fact the unit was unlivable due to the repairs being done and had nothing to do with the storm. In the response, weRENTcentralmass stated the next tenant had no complaints of mold. This is clearly because the mold was cleaned and removed. I would be glad to share my pictures of the construction in progress.The company states that I held the keys to [redacted] Street for a period of time after I moved out. I returned to the office the day after I moved out and was told a check for the last month's rent amount weRENTcentralmass owed me was being written to me. I returned the keys that same day, less than 24 hours after I moved out. I patiently waited for this check when ** emailed me on Decemeber 17, 2012 stating "funds are in stop by anytime and grab a check." I picked up my check in the amount of $1,100. I am still waiting for my first month's rent amount of $1,100 as well as my moving cost of $240 that I would have not had to pay if the apartment was livable. weRENTcentralmass may not have known about the mold infestation before I moved in. I am not saying they illegally rented me an apartment. However, once I informed them of the mold infestation, they were in breach of their rental contract by health hazard laws. I am not asking for anything outside of these laws, just my deposit returned to me in full ($1,100) plus moving costs ($240). I will gladly provide proof of all the false statements weRENTcentralmass stated in their email, via pictures and written emails. I did not want to have to take this complaint this far, but unfortunately it seems weRENTcentralmass is not willing to do their part and follow the contract and laws. Business' Final Response We have dispersed all of the fund we have. A portion to the complainer and a portion to the Land Lord. We are not holding any funds on this deal in out office. If the complainer it seeking any funds he would need to do so from the owner of the property. We simply facilitate tenants and Property owners in meeting each other. The complainer signed a lease with the owner of the property, that has all of the owners contact information on it. Only a small portion of the information that the complainer has provided is correct.As stated before the owner of the property did not work after the complainer moved out. The complainer came into the office after moving out and refused to give the keys back for over a week. As far as the complainer saying that we were in breach of out rental contract after being informed of the "alleged presence of mold" we have no rental contract, the rental lease is between the tenant and the property owner, not between the tenant and us. The only funds we would have received would have been one month rent as a rental fee, and the complainer has stated that we refunded that to him.

Was lied to about availability of an apartment after I paid my application fee, want refund for fraudulent information. I applied for an apartment on [redacted] in Worcester thru We Rent Central Mass, with an agent by the name of [redacted] (I believe that was her last name. I had given her a $50 application fee for a specific apartment and a $500 down payment on the unit as well. My application was run and I was approved for the unit via verbal confirmation by [redacted] and the property owner and 2 days before I was to sign my lease, [redacted] contacted me via text message stating the owner was pushing the move in date back to Feb 15th and she thought the owner was having 2nd thoughts about moving all together. I asked her about getting my deposit and my application fee back because the apartment is no longer available thru no fault of my own. I was told she wont refund the application fee, only the deposit (which I finally received after 2 weeks later). Meanwhile, I have been online looking at apartments and I saw the unit I applied for listed on Craigslist and it stated it was "available now". I was in contact with the listing agent [redacted] at We Rent Central Mass and thru texts, I was informed the apartment was in fact available now. I called her to ask why I was told by [redacted] that the owner wasn't moving out til February but yet the place is listed as available now. She stated she didn't know why I was given that information but she would inquire about it and get back to me. No one has contacted me. I want to know why I was lied to. I believe this is fraud and I want appropriate action to take place. I want an explanation. If there was a specific reason they owner decided to not rent to me, then that is one thing but to be lied to and to have an application fee taken and not refunded on an apartment that is not available is fraud and deceitful practices.Desired SettlementI want an explanation as to why I was lied to and I want my $50 application fee refunded. If I applied to a specific apartment and then the owner reneges on it,m he should be responsible to refund my application fee. I also want an apology.Business Response I am in communication with this client to resolve her issues.

Only received a partial refund. The fault was of the owner.On 5/19/2014 I went to see an apartment at [redacted] Worcester and agreed to rent. Mrs [redacted] agreed and liked us with the understanding that we would have a small dog live with us. This was no problem at the time for Mrs [redacted] The next day Mrs [redacted] wanted to know if we would please make sure to spay or neuter the dog. This dog is used for breeding so we have no plans to spay or neuter. Mrs [redacted] would at this point not rent to us after we had signed an agreement and paid the deposit and credit check fee. Our check was cashed. We asked for a reimbursement and was sent a reimbursement for the rental deposit but was told we could not get the [redacted] for the credit check. We would never have signed a legal document or given a check if Mrs [redacted] had asked this question first. I believe I should be reimbursed for the [redacted] credit check. Would you please help me. Thank you.Desired Settlement[redacted]Business Response The [redacted] that was not returned was for Application fees. They received a full refund of their deposit. The clients never informed anyone that they would be using the dog for breeding until after they were accepted for the property. At the point the owner of the property was not comfortable with possible having multiple dog/puppies in her property. The clients claimed that the dog would leave the property to give birth to the puppies but with being mislead and not told of their intentions of breeding up front the owner found them to not be trustworthy clients. Therefor she decided she didn't feel as tho these clients would be a good fit for her. At the time the clients were given a full refund of their deposit. As stated before there were 3 applicants and as written on the application that they filled out and signed after leaving a deposit application fees are non refundable.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Please don't put this back on me. This was never a problem until after the credit check fee/application fee and the deposit were made. This is something that should have been taken care of upfront not after they received money from me. I believe I was misled. Please help me. The apartment was listed as being open to animals. Everything should have been upfront.Final Business Response As stated on the application that you have filled out and signed, Application fees are non refundable. Further more the fact that you were going to be using the dog for breading purposes was not brought to any ones attention until after you paid your deposit and were accepted for the property. Had you informed the agent of this prior to leaving your deposit you would not have had to pay the application fees. Application fees cover the charged for pulling credit and background reports and this is why they are non refundable. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The dog is not going to be used for breeding within the next year. . . I don't know where that came from. They just didn't want to have the dog fixed. I don't know who came up with the dog breeding. NOT ME. I still believe I should be reimbursed. I would never have applied for the apartment if dogs were not accepted. Can't someone out there help me?

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Description: Real Estate Rental Service, Real Estate Services, Property Management, Real Estate - Commercial

Address: 1 Kelley Square, Worcester, Massachusetts, United States, 01610

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