Werner Sand & Gravel Company

That is the account we received from Liebherr Service USAIf you can provide documentation from an authorized servicer showing that repairs were attempted, we can approach the manufacturer about other remedies, but without a service call on file, and given the likely source of the leak, service is required before any other solutions can be provided

The customer was informed that the check would be issued after the requisite business day wait, but if he wanted the refund faster, he could provide an image of the check, front and back

We are exchanging the unit for the consumerHe has been called and delivery is scheduled for Monday, August We hope that this resolves the consumer's issues

The check for $was drafted on 10/and taken by the USPS on 10/Please allow 7-business days for delivery

We are taking back the LG range the customer chose as a replacement for the Samsung range on his original order, and refunding him for the backordered Samsung microwave, but are unable to take back the refrigerator and dishwasher, which were the units the customer chose and are now used

We apologize for the delayWe need confirmation of your finance account number, which you can email directly to [email protected], or if you prefer to call in, please call 262-968-or 847-746-x Please reference [redacted] when you call or email

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

The damage to the refrigerator was clearly marked and acknowledged at the time of deliveryYour property is not destroyed, and the picture submitted to us shows an older veneer door with scuff marks, dings, and scratches that we did not cause and therefore we cannot assume the responsibility of repairing or replacing it

Ms [redacted] , I’m following up on my earlier voicemail to let you know that the credit has been issued and a check will be drafted and mailed to [redacted] ***Depending on the speed on the mail, you should have it the end of next week or soI apologize for the delayThanks, [redacted] Grand Appliance & TV

Grand Appliance & TV apologizes that we scratched the floorWe paid for the work done to correct the issue last year, which was agreed to by the customerWe ask that the customer contact the company who performed the work if they are not satisfied with their existing floor

We have asked the manufacturer for an exchange several times, and all of our requests have been rejected on the grounds that the unit is still considered repairable under the terms of the manufacturer's repair warranty on new appliancesThe manufacturer is requiring that the service call initiated on behalf of the customer be completed before an exchange request can be reviewedThe manufacturer is advising that the fastest route to a potential exchange is to accept repairs Please see the attached scanned documents for a copy of the email exchanges with the manufacturer and a copy of the signed delivery document

The credit referenced is on document CM16-I have just spoken with the store who will be calling you at ###-###-#### to refund the $to the credit card used to make your purchaseIf you would rather call the store directly, please dial ###-###-#### and reference CM16-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] unafraid Regards, [redacted]

The delivery document bearing the customer's signature acknowledges that he agreed "that the merchandise was received in good condition, and no damage to the home or property occurred"As such, we cannot offer an exchange, but our offer of a $concession or a complimentary 5-year warranty is still valid

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is irrelevant what scratches where previously thereI pictured what was not there prior to the delivery which I would have knowledge of and you wouldn't since you were not physically hereI took the word of your employee that if I had any further damage it would be taken care ofSo you can take his word that he didnt do the damage but I cant take his word that it would be taken care of?! It is clear in the pictures that my wood exterior door was damaged THAT day and was noticed and documented minutes after your departureIn the picture you can CLEARLY see wood shavings from my wood door laying on the ground that gives CLEAR evidence that it had just happenedIn the box where I signed no property damage also states no damage to product but yet you took responsibility for the product and replaced it despite my signiture, but yet won't take responsibility for your delivery men's actions on my property? Therefore giving me the impression your company picks and chooses what they want to take responsibility for instead of owning up to it allYou don't just go into someone's house and destroy their property and not even offer an apology and to make matters worse tell a customer who just gave you $of their hard earned cash that she's a liar and that you didn't damage her home which she also puts her hard earned money intoI included attachments for REviewingIt is CLEAR in the pictures that something was scraped on the edge of my screen door while propped open there is no other way that could have happenedAnd it is CLEAR that my wood door was freshly smashed intoThe evidence is there clear as day, yet you won't take responsibility for your delivery men's actions because of a signiture on a piece of paper, but took responsibility for the product being damaged despite my signitureWhich was damaged by your delivery men who were being CARELESS while putting it together, but who were oh so careful with my doors right? Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowDue to the failure of Grand Appliance to rectify our flooring situation, we have filed a small claims lawsuit in Milwaukee County Circuit CourtCase number ***
Regards,
Liam and Pamela ***

I just spoke with the servicing office and they stated that they made an error closing the service ticket, confirming that repairs were in fact not completedI apologizeI have written up a return ticket, tentatively scheduled for MondayUpon receipt of the return, we can refund your credit card for the amount of $1154, the purchase price plus tax of the unit in questionIf you would like to reschedule for a later date, please contact the store at ###-###-#### and reference SO08-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is satisfactory to me.
Regards,
*** ***

Grand Appliance & TV did not damage the floor in questionThe signed delivery documentation supports this position

Please see the attached documentation detailing our visits on February 20, February 21, and March All three documents bear the customer's signature with no notation of damage to either the property or the product at the time of our departureWe sent a copy of the attached document to
the customer on Tuesday, April at 10:AM in response to her last message addressed to us