Red Door has been managing my rental home in Indianapolis for 3 years now. The accounting and monthly statements are always on time which is a real relief after my past management companies. They always have quick responses to my questions and have placed great tenants. These guys really provide quality property management which seems impossible to find in the Indianapolis market. Red Door Property Management is the real deal.
We live in California and have property in Westfield that we were trying to manage ourselves. Trying to manage our home from 2,000 miles away was very difficult to say the least. We had actually got ourselves into a situation where we thought we needed to evict our current tenant. This is when we hired Red Door to manage our home. Chris and Mike were able to salvage the strained relationship with our current tenant and actually worked out a deal to make the eviction not necessary. The tenant is now current and we didn't have attorney fees, vacancy cost or any other costs associated with turnover. We are VERY happy with our decision to have Red Door manage our home.
I am the type of person who likes to write reviews on great service, rather than complaining about poor service as it sometimes seems that the reviewer has some type of grudge. In this case, I am reviewing this company because I don't want anyone who is either looking to rent a place, or an owner of a property to get involved with this horrible company.
I moved to the area and wanted to rent a home for my first year before deciding where to buy. I have owned my own home for over 25 years.
My realtor showed me this property, and it seemed to fit my needs.
I knew something was off right from the start when the impatient boy tried to schedule a time to meet me at the house so I could move in. I was coming from out of town with my movers and their truck. The kid insisted that I make an apt. For 1pm, but I wasn't sure of the exact time we would arrive. I needed to get in earlier so that my movers could unload and get back to their home town at a reasonable hour. He was not flexible at all. Refusing to change the time...so I sat with a moving van for 21/2 hours waiting for our apt. To get into the house. The young man was supposed to show me around and familiarize myself with the appliances etc. none of which he did. He stayed in the kitchen the entire time and looked on his phone. Said he was waiting for a copy of the key to be delivered. I asked him about the gas fireplace, and he simply stated that he was not an electrician and he didn't know. He stated that should I chose to call for maintained, I would be charged a min. $75 home call.
Other instances were putting in a maintenance request and waiting. Over 3 weeks to even get a reply from them. They never answer their phones. I was told 1 week before Christmas that I couldn't get anyone out to fix my fireplace because as the office girl Leesa said " well, it's close to the holidays, and we don't have people working!!!!
Good luck if you have an emergency! Showing up unannounced and unscheduled to repair things when they did come. My refrigerator went out on a Friday. Called Friday put request in on Saturday called again on Sunday and spoke with a woman who said someone would call me right back. Called 2 more times on Monday, finally they got a hold of a maintenance co., who said they could not get out till Wednesday. Then they blatantly refused to reimburse me for all my spoiled food. If you feel this is acceptable, then this is the company for you. When I wasn't able to pay my rent online rather than by mail (and told them in advance) they charged me first a $50 late fee, and then $10 a day in addition per day until paid. They are very nasty to deal with, and Mike [redacted] the owner is very condescending and arrogant. When I asked him who owned this company, he obnoxiously stated that he was, as if that was impressive to me. I told him he should be ashamed of himself.
This company flies just above the legal limit of what you can and can't do and they know it, which is why they have gotten away with this kind of customer service. They have no respect for their tenants, as I have felt as if they thought of me as a sub human being.
I have never been treated so viciously or disrespectful in my life. I hope this helps at least one person from going through this treatment again.
As a tenant, Red Door is really a great company to work with. Our application and move in process were very smooth. After move, we noticed a few items that need addressed and they had someone from their maintenance staff our to complete the repairs in a very timely manner. Randy, I think the maintenance staff our to complete the repairs in a very timely manner. [redacted], I think, the maintenance man was very friendly and had everything fixed quickly. He even helped me put my bed together.
We have been renting a home managed by Red Door for about two and a half years now and love working with Red Door.Our previous management company was less than stellar to say the least. Communication is great, maintenance is respectful and responsive( a huge change from our last place) and we love how everything is electronic and online.
Red Door Property Management recently started managing a home we had for sale. The home was not selling so we opted to try to rent it our instead of taking a loss. I am very glad we went this route as out home would still be on the market and we would still be paying two mortgages. Red Door took on our property and found a great tenant within 2 weeks and the move in happened in less than a month from them taking the property. I love the electronic signatures, You Tube move in videos and overall communication from our property manager and the staff.
Red Door has been managing my rental home in Indianapolis for 3 years now. The accounting and monthly statements are always on time which is a real relief after my past management companies. They always have quick responses to my questions and have placed great tenants. These guys really provide quality property management which seems impossible to find in the Indianapolis market. Red Door Property Management is the real deal.
We live in California and have property in Westfield that we were trying to manage ourselves. Trying to manage our home from 2,000 miles away was very difficult to say the least. We had actually got ourselves into a situation where we thought we needed to evict our current tenant. This is when we hired Red Door to manage our home. Chris and Mike were able to salvage the strained relationship with our current tenant and actually worked out a deal to make the eviction not necessary. The tenant is now current and we didn't have attorney fees, vacancy cost or any other costs associated with turnover. We are VERY happy with our decision to have Red Door manage our home.
I am the type of person who likes to write reviews on great service, rather than complaining about poor service as it sometimes seems that the reviewer has some type of grudge. In this case, I am reviewing this company because I don't want anyone who is either looking to rent a place, or an owner of a property to get involved with this horrible company.
I moved to the area and wanted to rent a home for my first year before deciding where to buy. I have owned my own home for over 25 years.
My realtor showed me this property, and it seemed to fit my needs.
I knew something was off right from the start when the impatient boy tried to schedule a time to meet me at the house so I could move in. I was coming from out of town with my movers and their truck. The kid insisted that I make an apt. For 1pm, but I wasn't sure of the exact time we would arrive. I needed to get in earlier so that my movers could unload and get back to their home town at a reasonable hour. He was not flexible at all. Refusing to change the time...so I sat with a moving van for 21/2 hours waiting for our apt. To get into the house. The young man was supposed to show me around and familiarize myself with the appliances etc. none of which he did. He stayed in the kitchen the entire time and looked on his phone. Said he was waiting for a copy of the key to be delivered. I asked him about the gas fireplace, and he simply stated that he was not an electrician and he didn't know. He stated that should I chose to call for maintained, I would be charged a min. $75 home call.
Other instances were putting in a maintenance request and waiting. Over 3 weeks to even get a reply from them. They never answer their phones. I was told 1 week before Christmas that I couldn't get anyone out to fix my fireplace because as the office girl Leesa said " well, it's close to the holidays, and we don't have people working!!!!
Good luck if you have an emergency! Showing up unannounced and unscheduled to repair things when they did come. My refrigerator went out on a Friday. Called Friday put request in on Saturday called again on Sunday and spoke with a woman who said someone would call me right back. Called 2 more times on Monday, finally they got a hold of a maintenance co., who said they could not get out till Wednesday. Then they blatantly refused to reimburse me for all my spoiled food. If you feel this is acceptable, then this is the company for you. When I wasn't able to pay my rent online rather than by mail (and told them in advance) they charged me first a $50 late fee, and then $10 a day in addition per day until paid. They are very nasty to deal with, and Mike [redacted] the owner is very condescending and arrogant. When I asked him who owned this company, he obnoxiously stated that he was, as if that was impressive to me. I told him he should be ashamed of himself.
This company flies just above the legal limit of what you can and can't do and they know it, which is why they have gotten away with this kind of customer service. They have no respect for their tenants, as I have felt as if they thought of me as a sub human being.
I have never been treated so viciously or disrespectful in my life. I hope this helps at least one person from going through this treatment again.
As a tenant, Red Door is really a great company to work with. Our application and move in process were very smooth. After move, we noticed a few items that need addressed and they had someone from their maintenance staff our to complete the repairs in a very timely manner. Randy, I think the maintenance staff our to complete the repairs in a very timely manner. [redacted], I think, the maintenance man was very friendly and had everything fixed quickly. He even helped me put my bed together.
We have been renting a home managed by Red Door for about two and a half years now and love working with Red Door.Our previous management company was less than stellar to say the least. Communication is great, maintenance is respectful and responsive( a huge change from our last place) and we love how everything is electronic and online.
Red Door Property Management recently started managing a home we had for sale. The home was not selling so we opted to try to rent it our instead of taking a loss. I am very glad we went this route as out home would still be on the market and we would still be paying two mortgages. Red Door took on our property and found a great tenant within 2 weeks and the move in happened in less than a month from them taking the property. I love the electronic signatures, You Tube move in videos and overall communication from our property manager and the staff.