WesBanco Bank

Please see attached document for the Bank's response.

Wesbanco

January 8, 2018

***

Cincinnati Revdex.com

1 E. 4th Street, Suite 600

Cincinnati, OH 45202

Dear ***:

This letter is in response to complaint reference number ***, received January 4, 2018. The complainant states that WesBanco Bank, Inc. (the “Bank”) withdrew funds from her savings account, which she holds jointly with her daughter-in-law, to offset a charged-off checking account for her son and daughter-in-law. The complainant would like to receive a refund for the amount withdrawn from her account.

As background information concerning this complaint, the complainant holds a savings account jointly with three other individuals. Two of those individuals opened a checking account which the Bank had to charge off with a balance owed the Bank of $623.96. When the complainant opened her savings account, she received a Consumer Deposit Account Agreement which grants the Bank the right to setoff. Specially, the agreement states, “You grant us the right to apply the balance to payment of any debt that any owner of the account owes us, without notice including direct obligations, such as cashed items charged back, promissory notes and agreements (including this one), and indirect obligations, such as guarantees and endorsements. The right of Setoff does not apply to this account if it is an IRA or other tax-deferred retirement account. You understand that we can pay items into overdraft, impose overdraft fees, and apply any later deposits (including direct deposits of Social Security or other government benefits) to those overdraft fees.” This means that if the Bank is owed a debt by an account holder, it may without notice apply the balance of the debt to any account which that account holder holds, which includes accounts that are held jointly with other individuals even if those individuals were not liable for the debt.

The Bank has considered the complainant's request and has decided at this time to reverse the setoff that occurred against the complainant's savings account, as it believes that she may not have fully understood the potential that her account could be debited due to obligations of other joint account holders on the account. As her savings is currently a joint account with three other individuals, any of the funds in the account can be withdrawn at any time by any of the other joint accountholders regardless of who made the deposits to the account. Likewise, the funds could be used to setoff any obligations of any of the joint account holders. In order to protect the complainant from similar occurrences in the future, the Bank recommends that she promptly close her current account and open a new account with her as the sole account holder.

With the reversal of the $632.96 charge to the complainant’s account, this leaves the Bank still owed these funds. It will now begin the various activities opened to it to pursue collection of these funds. Although the Bank has decided to reverse the offset at this time, this does not prohibit the Bank from exercising its right to setoff in the future. If the complainant's account continues to be held by any individual that owes a debt to the Bank, the Bank can pursue its right to Setoff against the account.

Should you have any further questions concerning this matter, please do not hesitate to contact the undersigned at your convenience.

Sincerely,Aaron R SVP and Chief Compliance Officer