Weseloh Kia Carlsbad

DO NOT FINANCE WITH KIA OR BUY A CAR FROM THEM. I was an excellent customer and paid on time every month. I even turned in an immaculate car with way under the allotted miles. My car was turned back in years a go in 2020. I have 2 finance reps names that unfortunately could not find me another kia optima or new car with hybrid or electric like my car. I turned in my excellent car and received a $0 turn in sheet that shows everything was cleared and paid off. They called finance and I documented names when I was there and everything was confirmed my account was PAID IN FULL.
2-1/2-3 years later they put $400 unpaid balance negative on my credit report. They said I have to pay this fee even though we had already cleared every detail including all finance balances at the time I was ending everything (in-person) at Kia. The sent this charge to collections? and it says Unpaid? I have tried and tried to clear this up but no one wants to help. I was a Kia supporter but no longer. This is a serious misuse of power and negligence. I can't even get a manager to speak to me and I have only received rude people telling me to call the collection agency? Makes no sense. They want their fees and want nothing to do with me disputing their $400 mistake. Called again and they keep forwarding me to the collection agency that doesn't answer. hmmm. Seems suspicious. GREAT CUSTOMERS TREATED BADLY AND THEY RUIN YOUR CREDIT IN ERROR SO BEWARE

Review: In 7/2/14, I purchased a 2013 BMW 328i from Weseloh. It's been over 2 months now, and despite repeated attempts, Weseloh still has not provided documents required for me to register my vehicle. Numerous emails and voicemails have gone unanswered. In late July, Weseloh mailed me the title for the vehicle. The title was not under Weseloh's name but under "Financial Services Vehicle Trust" name from whom Weseloh purchased the vehicle from. Because of this discrepancy, Nevada DMV has put an "administrative stop" on my vehicle until the vehicle transfer form between "Financial Services Vehicle Trust" and "Weseloh" is provided. I've emailed Weseloh several times and left several voicemails to no avail. Weseloh has shown absolutely no intention of ever sending the required document needed for registration.

I will not continue to drive an unregistered vehicle so I will be renting a car and forwarding the bill to Weseloh. Weseloh must cover all costs associated with renting a vehicle until Weseloh provides the transfer form required for me to register my vehicle. Nevada DMV also requires registration within 30 days, and as I have been unable to register my vehicle due to Weseloh's complete negligence, Weseloh must also cover all late registration fees imposed by Nevada DMV. The late fees is increasing by the day as it it proportional to the length of delay. To minimize costs to Weseloh, it would certainly be in Weseloh's best interest to send me the required transfer form needed to register my vehicle as quickly as possible. All my previous emails and voicemails to Weseloh have been completely ignored and not responded to, but failure to respond to this request would mean I would have no choice left but to file in small claims to recover all costs associated with a vehicle rental and late fees imposed by Nevada DMV due to Weseloh's negligence.Desired Settlement: The vehicle transfer form between "Financial Services Vehicle Trust" and "Weseloh" as soon as possible. And reimbursement for all costs associated with having to rent a vehicle and late fees incurred by Nevada DMV, both of which are increasing each day, until Weseloh decides it will send the required document.

Review: 5/23/15 I took my car in for maintenance check after I left the dealership my tire pressure light came on. I got home and called the dealership and I spoke to [redacted] (service advisor) she said it could be a nail in my tire, that I could bring it in or take it somewhere else to get looked at, but that it's not normal for light to come on. I took my car back to dealer and after 10 minutes of supposably inspecting the vehicle they said they forgot to reset the tire pressure light. I told them I didn't want to have any problems because I was driving to Orange County that day. When I left the light was off. 15minutes later of being on the freeway, light came back on. I figured it would turn off and it wasn't a problem since they checked it. Later that afternoon my tires look a bit low, by the next morning all 4 tires were deflated. I called the dealership and because it was Sunday and a holiday weekend they told me I needed to call back Tuesday. I left them a message to call me in regards to my car. I was stranded in Orange County for 2 days. Tuesday 5/26/15 morning I called them around 8:15am asked to speak to the manager about a problem, he took down my name and phone # said he would call me back. Instead [redacted] (service advisor) called me, that she was picking up my car. She brought it back after an hour. She said they accidentally installed the tire sensor incorrectly. She apologize and said my next oil change is free.Desired Settlement: Kia's inability to properly install the tire pressure sensor caused all 4 tires to completely deflate. This negligence posed a serious risk to my safety, and the safety of my unborn child. Because this was very unsafe and being a high risk pregnancy I shouldn't of had to go through that stress and anxiety. Therefore I want Kia to pay off the remaining debt owed for my auto loan so I can officially end my relationship with Kia.

Review: December 25, 2013

On Sunday, December 15, 2013, I had visited [redacted] Kia Carlsbad used car lot. I intended to buy a good car at a reasonable price. Mr. [redacted], sales consultant, had shown me several cars. I decided on buying a 2005 Toyota Camry. Mr. [redacted] assured me that the car had a clean title; it was accident free; and that I am getting it at a reasonable price. I took the car for a short test drive. Everything seemed to be fine. I agreed to buy it. Mr. [redacted] sent me to Mr. [redacted], Finance Manager, to complete the loan application. He put a bunch of papers in front of me to sign. He would hold onto them; and yanked them away as soon as I signed them. He would not allow me to read them. He wanted to get everything done in a big hurry. Once all the papers were signed Mr. [redacted] asked for the $3500 down payment. I asked him to let me see the loan applications once again. I tried to read it but he took them from me before I could read and understand it all. I gave him $3500 cash down payment which left a balance of $7632.65 to finance with Chase bank with monthly payments of $172.43. When all was done, Mr. [redacted] drove the Toyota Camry; and I drove my old Chrysler to my home. Then I had to drive Mr. [redacted] back to the dealership. I drove him back in my old Chrysler. I did not want to drive the Toyota at night. Not until the next day, Monday, December 16, 2013, did I get a chance to really check out the car that they were so eager to sell me. Among the most serious problems were: the power windows would run up and down, but I could not stop them half way up or half way down. They were not functioning properly. The driving of the vehicle was unstable at times. It seemed to have serious alignment problems. It was not riding smoothly. I was very unhappy with the car. Then I noticed on the loan application that the APR was not the promised 1.95% but it was 3.95%. Immediately that evening, Monday evening the 16th of December, 2013, I had called [redacted]; and told them that I would be bringing the vehicle back on the morning; and that I would like my $3500 down payment back. Mr. Jimenez, Sales Manager, assured me that it was fine. He promised to have the check ready when I arrive. I have also asked him not to submit the loan application to Chase Bank. He promised to take care of that, too.

I had returned the car the very next day on Tuesday, December 17, 2013, within 72 hours of purchase. I thought that by law, they were required to provide me with a full refund. But they did not. They told me that that I will be charged $500 for “restocking fee”! And they also told me that the loan application was already submitted.

I want to tell you that these people - the deceptive sales personnel and the disingenuous finance personnel - are all dishonest people. Including the Sales Manager. They are crooks! They deliberately misled me, lied to me, and breached the terms of our agreement. They robbed me of $500! Please help me to get my $500 back!

[redacted] A. [redacted]

Tel: [redacted]Desired Settlement: I am asking for my $500.00. Mr. [redacted], Finance Manager, failed to tell me about the $500.00 "Restocking Fee". If he had, I would not have purchased the vehicle. I would never purchase a used car from a dealer under those conditions. All the forms I needed to sign were already marked with a large "X". Mr. [redacted] just pointed where to sign; he did not allow me to read what I was signing. He was snooty and dominating.

Business

Response:

We are sorry that Mr. [redacted] was not satisfied with his recent purchase from our dealership. We pride ourselves on providing exceptional customer service and back our pre-owned vehicles with a limited warranty. [redacted] and [redacted] are long time employees of our dealership and pride themselves on taking great care of our customers. Our company policy is to fully disclose all sales contracts and provide a transparent buying experience for our customers.

While there is no cooling off period on the purchase of a vehicle in California, we still offered to take the vehicle back. Obviously there are several costs incurred by taking the vehicle back. Mr. [redacted] was made aware of the restocking fee and was agreeable to these terms at the time he returned the car.

[redacted] R. [redacted] Chevrolet & KIA

5335 Paseo Del Norte

Carlsbad, CA 92008

Phone (760) 438-1001

Fax (760) 438-9188

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]; and I consider this complaint resolved. Thanks for your time and effort.

Regards,

[redacted] A [redacted]

Review: On May 1, 2013 we were told by [redacted] at Weseloh Honda in San Juan Capistrano that we don't have any type of warranty left on our car and we should buy the Superior warranty that Weseloh offers. We had purchased the car in 2008 and forgot that we had already purchased extended warranty. [redacted] did not tell us that we already had a warranty. We paid $1479.00 and purchased the Superior warranty. In September we needed a repair for our car and when we took it to Ocean Honda in San Juan Capistrano (Previously Weseloh Honda), they asked us which warranty we wanted to use and we found out that we have two warranties on the car. They told us that the Superior warranty can be cancelled any time. They gave us the name of the contract agency and I called them and they said I have to go back to the dealership and request a refund from them. The Ocean Honda people told us that they are no longer Weseloh and we need to contact a person by the name of [redacted] in Weseloh Honda in Carlsbad. We called her the second week of September and she told us that she will send us the form for the refund. We called her repeatedly and did not hear back from her and did not get the paperwork. We finally got a hold of [redacted] on Oct 26th. He sent us the paperwork via email, I filled it out and we faxed all the paperwork to him on that day from Kinko's. He told us on the phone that it will take 30 days for us to receive a refund. I called him on Monday, Dec 2nd, and he said he had told us to contact [redacted] on 10/26 and to work with her and we told him that he never told us nor did he leave a message with that information. He said he thought he left a message for us! He sent an email to [redacted] and told her that he threw away all the paperwork we faxed him and for her to work with us on the refund. This was on Monday, Dec 2nd. I also sent a follow email to her on the same day. We still have not heard from her and nobody is talking to us. We don't know what else to do to get our refund.Desired Settlement: I would like to get a refund for the Superior warranty that I purchased due to false information that was given to us by the Weseloh employee when he clearly knew we had a warranty and yet he made us buy a new one so that he could get the commission. He was eventually let go and is no longer an employee with that company. I have all the paperwork to show that I faxed the paperwork to Weseloh and that I tried to work with them and they are just ignoring us and don't want to give us the refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Please close this case. The dealership started working with me as soon as I told them that I am opening a case with Revdex.com. They paid me the refund.

Review: I took my vehicle to Weseloh Kia Carlsbad for ECM upgrade, YAW sensor replacement, door latch/release repair, 60,000 miles service, and rear brake replacement. BOTTOM LINE UP FRONT is the service technician did not properly tighten/torque my rear wheels. I took the vehicle in Monday, February 2nd and picked it up Wednesday, February 4th 2015 and drove home to park the vehicle in my garage. Over the next few days, I did not drive the vehicle more than 100 miles. Saturday evening, I drove the vehicle with 5 kids in the car. My 4 year was sitting in the very last row and he complained of a loud noise he could hear in the back. It was not until I rolled the windows down and turned off the radio that I could hear anything. Once I got home I checked under the vehicle and around all the wheels looking for something lodged or something rubbing the wheel or tire to create that noise of a loud thud over and over. I saw nothing. I checked the brakes in the rear (that the dealership replaced) and nothing there either. Sunday I had to drive to Arizona and was reluctant without getting it repaired. I drove the vehicle to get gas and did not hear the noise so I assumed it was ok now. I drove a few more places, traveling on highways at speeds up to 70 mph. Once on my way home, I noticed the noise again. When I got home, my neighbor and I spent an hour investigating the problem before I drove to Arizona. Come to find out, both back wheel's lug nuts were loose. That was the source of the noise. It is only by the grace of God that the 5 kids and I did not die from the wheels falling off and creating a wreck. I tighten the wheels myself and checked them every 50-75 miles on the way to Arizona. I called the Dealership Service department and spoke to the Service Manager, [redacted]. He would not take responsibility and made it seem like I was just trying to get something for free when I asked for my money back. He was unprofessional and has lost my respect and my business with KIA.Desired Settlement: I want a full refund of the amount I paid Weseloh Kia of $617.63 as well as the $95.21 I paid to Enterprise for the rental vehicle. Additionally, I want the dealership to ensure that proper procedures are in place to ensure this does not happen to anyone else, placing people's lives in jeopardy.