WeSourceUSA Reviews (%countItem)
WeSourceUSA Rating
Address: 3516 S College Rd, Wilmington, North Carolina, United States, 28412-0912
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On 4/14/2020, I placed my order of N95 masks. They charged my bank account immediately and sent me a confirmation email the same day. A few days later, I called them, talked to a lady, and found out that the items would be shipped to my house until about two weeks as they have back-orders.
Two weeks later, on 4/29/2020, I called again and talked to a man who was completely incapable of knowing what he and his company were doing. The website mentions that they serve "Civilian" and "The USA". Oh yes, I am surely a U.S. Citizen. He told me that they don't sell N95 masks to individuals which to some extent I can understand. What I cannot understand is 1- The website allowed me to successfully place the order; 2- There was no restriction for individuals to place any kind of orders; 3- They immediately took my money; 4- They gave me the estimated time of delivery for my order; and 5- They never contacted me or whatsoever until I called that man who told me that "We don't sell N95 masks to individuals. I don't know why you were able to place the order. We will refund your money". When being asked "Are you guys able to tell which order is from an individual or from an agency? I have some of my friends who also ordered the masks from your website", his speech immediately became impaired. Instead of answering my question, he asked me "Oh so your friends also placed orders'" and then was trying to get more information about it from me. I told him I didn't need the refund and my order needed to be fulfilled as promised. He told me that he would solve the problem for me in a "fair and square" way and that I would receive an email about it the same day. Again and of course, they are still quiet as a mouse.
On 4/30/2020, my anxiety went up high. I had to file a police report. They recommended me reach out to Revdex.com.
I am a frontline healthcare worker. I need the masks. I ordered them for myself and my family. They are all "The USA". What they have done has caused me too much time, anger, worries, and stress.
Product_Or_Service: 3M N95 masks
Order_Number:
Delivery THIS IS NOT MY FAULT. I SHOULD NOT BE RESPONSIBLE FOR THEIR INCOMPETENCE. What they have done has left me in a situation where I have no masks to protect myself and my family. I need them to fulfill my order and ship it to my house as promised. It has been more than two weeks already. I need the delivery ASAP. To me, promising and charging customers for something you later said it is not like what you actually advertised and sold is a serious fraud and should be charged with a felony.
As customers come to our site, a pop-up appears informing them of the rapidly changing availability of COVID19 related items. The exact text is below-
"Please call or email us to confirm stock of COVID-19 related items. Our stock availability is changing rapidly and we are filling orders as quickly as possible.
Thank you for supporting Small Business in these trying times.
***@wesourceusa.com
***
At the time the order was placed, we had these items available. As we processed the order for shipment, the items had sold out due to high demand. The items are on backorder currently and would ship as they become available. Due to current conditions, we do not know when this will be.
We can hold this order open until stock becomes available. Again, this may be many months given the scarcity of N95 masks. We can also close this order and provide a full refund.
This site was developed and maintained specifically for Federal Government and Military customers. This customer, who is not making official government purchases, was able to order via a bug in the website code. We are working to fix this bug to prevent unauthorized purchases in the future.
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO NOT accept the feedback from WeSourceUSA as they did not make any sense to me.
1- "...Please call or email us to confirm stock of COVID-19 related items. Our stock availability is changing rapidly and we are filling orders as quickly as possible..." => That's why I called and talked to a lady a few days following my order and was told that the items would be shipped to my house in about two weeks.
2- "As the time the order was placed, we had these items available. As we processed the order for shipment, the items had sold out due to high demand..." => It sounds so funny. Of course, what else can they use as an excuse besides "high demand"??? This is A LIE. When did they prepare for the shipment??? It must have been between the day I placed the order and the day the lady talked to me about ETA of the shipment. Then, how come one of my friends who showed me the website had already placed their order way before that and still does not receive their items?
3- "This site was developed and maintained specifically for Federal Government and Military customers. This customer, who is not making official government purchases, was able to order via a bug in the website code..." => Again, again, and again this is NOT MY FAULT. The website said it serves civilians, allowed me to place the order, they took my money at that time, and the lady confirmed that the shipment would be made in about two weeks. What am I supposed to do? => Wait for my items to come. What is this company supposed to do? => Serve me as their customer and ship me the items as promised. PERIOD.
You have issued a charge-back via your credit card provider.As such I can no longer process a refund for you nor can I hold your order open until more stock arrives. You ordered the N95 respirators. I cannot stress how difficult it is for a small business to restock inventory of these masks when the federal government has mandated the production of these masks to be prioritized for front line medical workers. I understand your frustration. I really do.Please understand if I had masks to send I would. Simply put, I cannot ship your items I don't have and won't have for a very long time. I do not know when or if I will have N95 masks this year. Even if I did receive stock, because you issued a charge-back and chose to go this route, I would not be able to complete this order for you.
(The consumer indicated he/she DID NOT accept the response from the business.)
"... I cannot stress how difficult it is for a small business to restock inventory of these masks when the federal government has mandated the production of these masks to be prioritized for front line medical workers" => I already mentioned in my complaint that I am sure a front line medical worker.
"I understand your frustration. I really do. Please understand if I had masks to send I would. Simply put, I cannot ship your items I don't have and won't have for a very long time. I do not know when or if I will have N95 masks this year" => Then, please look back at my complaint and explain to me why one of your staff members told me that it would be ready to be shipped to my house in about two weeks???
"Even if I did receive stock, because you issued a charge-back and chose to go this route, I would not be able to complete this order for you" => This is NOT AN HONEST RESPONSE. My friend's order was refunded even without them issuing a charge-back and choosing to go this route.
I need my order to be fulfilled and I do not mind paying again.
You guys are putting me, my co-workers, and our families at risk because of you guys being a terrible promise breaker and incompetent business doer. There are three things that we should never break: promises, trust, and someone's heart. You guys have done all three to me!!!
Again, I need my order to be fulfilled even with however many masks that you guys have available at this time!!!