Wessex Commercial Management

To Whom It May Concern,I represent [redacted] (“Association”)The Association requested me to contact you regarding the above-mentioned complaint in response on behalf of Wessex Commercial Management (“Wessex”).Factual History [redacted] is a commercial office condominium complexThe Association is run and operated by a Board of Directors elected by the Members of the Association The Association hired Wessex to handle the management of the office condominium, which includes maintaining its common elementsIn fulfillment of its managerial responsibilities, Wessex acts on behalf of and as an agent of the Association, under direction of the Board of Directors of the AssociationThe Association and [redacted] (“ [redacted] ”) own neighboring properties [redacted] ’s backyard property line is shared with a portion of the Association’s east property line [redacted] ’s property is within the [redacted] Homeowners Association, a residential homeowners association There are four (4) residential properties and a [redacted] Homeowners Association common area tract that run along the eastern boundary of the Association’s property lineWhen the Association was under development, the [redacted] of [redacted] required that the [redacted] install and maintain trees along this eastern boundary in order to provide an adequate shelter of the commercial development to the residential owners In the plans reviewed and approved by the [redacted] of [redacted] , the required trees to line the property line are eucalyptus treesIn the [redacted] approved plans, there are no other allowed treesSeveral years subsequent to the [redacted] of [redacted] approving the Association’s landscaping plans and the trees installation, [redacted] purchased his property when the eucalyptus trees where at a mature height with a mature canopyThe Association provides common element maintenance on a routine basis and has a professional landscaping company that provides maintenance and guidance on maintaining the trees located on the Association’s Common ElementsThe eucalyptus trees along the eastern property line are properly and routinely maintained by the Association’s professionalsIn the past, the Association has received complaints from its residential neighbors when the trees have been trimmedHowever, these complaints have only been to the effect that the trees have been trimmed and thinned out too much, resulting in too much visual of the commercial property from the residential property [redacted] Complaint It has only been very recently that the Association has received any complaint from its neighbor, [redacted] [redacted] has recently made complaints to Wessex, the Association’s management companyIn response, Wessex has worked with the Association’s landscaping professionals to trim back the trees that are directly behind [redacted] ’s property in hope to satisfy his complaints, but not create additional complaints from other residential neighbors while keeping compliance of the [redacted] of [redacted] ’s requirementsWessex further has notified and kept the Association up to date regarding [redacted] s’ concernsThe Association has taken serious consideration of [redacted] ’s dispute and concerns and has sought to work with [redacted] while acting within all its legal boundaries, in good faith and striving to be a good neighborIn [redacted] ’s most recent correspondence to the Revdex.com, he states that “properly maintained” is a subjective statementHowever, it is notThe Board of Directors and the [redacted] of [redacted] inspect the Association’s common elementsThe Association, with its professional landscapers has determined the trees are properly maintained [redacted] alleges that the trees have been improperly maintained for years; however, it has only been recently that the association has ever received a complaint from [redacted] The Association cannot respond to a complaint not madeAs further noted by [redacted] , once the Association received his complaint, the Association immediately responded, as a good neighbor, to provide additional maintenance to the tree and trimmed it further backAdditionally, in [redacted] ’s recent complaint to the Revdex.com, [redacted] alleges that [redacted] , a manager for Wessex, agreed to remove the treesHowever, it appears that [redacted] incorrectly heard Mr [redacted] ’s response that in order for there to be any chance for the trees to be removed, the [redacted] of [redacted] would have to provide a variance Pursuant to Mr [redacted] , [redacted] was never instructed that the trees would be removedIn fact, as the trees are located on Association property, it is only the Association’s Board that has the authority to pursue the process to consider removing the treesFurther, eucalyptus trees are widely accepted tree and permissible under [redacted] of [redacted] codeThe trees currently are required to be in their present location under the Association’s [redacted] approved landscape plans [redacted] has concerns regarding his dog healthHowever, neither Wessex nor the Association have acted inappropriatelyWessex, acting on behalf of the Association, has acted in the best interests of the Association and has attempted to address [redacted] ’s concernsAlthough [redacted] doesn’t approve of trees, their presence doesn’t give rise to a Revdex.com complaint against WessexWessex has attempted in its best efforts and ethically to resolve [redacted] ’s complaints [redacted] has not provided any allegations or evidence to substantiate otherwiseAccordingly, this complaint should be promptly dismissedThank you for your cooperation regarding this matterPlease contact me should you have any questions or concernsSincerely, [redacted] [redacted]

Dear Mr [redacted] , I have been requested by [redacted] (“Association”) to contact you regarding your recent disputes directed to the Association regarding the Association’s eucalyptus trees that are adjacent to your property It is my understanding that you have asserted that the tree is causing your pet dog to be ill and have demanded the Association to remove the eucalyptus trees from the Association’s propertyAs you have been notified previously, the eucalyptus trees located on the association’s property are approved by the [redacted] of [redacted] , are part of the [redacted] of [redacted] ’s requirements placed on the Association, and are in compliance with the ***’s code regulations and requirements The Association has acted appropriately and une with the [redacted] of [redacted] and may be made available to you through your own request directly to the *** The Association received your complaints and has taken serious consideration regarding your allegations regarding your pet dog In response to your concerns and objections, the Association acted as a good neighbor and elected to prune the trees adjacent to your property more than proper maintenance would require of the trees required maintenance This was done in good faith and to assist in any concerns that you may have It was not a requirement placed on the Association as the said trees are properly maintained and compliantly located It was an act of being a good neighbor.In response to the Association’s good will, the Association continues to receive demands from you seeking tree removal, assertions of baseless threats of animal cruelty and abuse, and threats to “report” the Association and its agents The Association requests you cease such baseless allegations, unwarranted demands, and threats to report such unsubstantiated claims to agencies that are unrelated to said matters Any requests made to the [redacted] of [redacted] are handled by the [redacted] of [redacted] ; thus, the Association makes no assertion regarding your potential access to the documentsPlease be advised that the Association is acting within all its legal boundaries, acting in good faith and has gone over and above any its requirements in order to be a good neighbor to you If you feel that there are some actual legal requirements that you feel the Association has violated, please forward to me said specifics and legal citationsAdditionally, please be advised that Wessex Commercial Management is the management agent of the Association and works at the direction of the AssociationThe Association shall consider this matter concluded Thank youSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The trees being 'Properly Maintained' is a subjective statementThe fact of the matter is that these trees have hung over the property line for the years that I have owned this house, up until recently as they have trimmed them backThese trees are trimmed time a year, that is itThat is not 'properly maintained.' Second, there are other trees that have sprouted up next to the 'parent' trees, and I can guarantee these are not zoned in accordance with the [redacted] of [redacted] I am not a lawyer, but I have the [redacted] looking into this.Under traditional ethics, the governing principle is 'do no harm' and I feel as this business is not acting ethicallyThis was never an issue of the lawThe law is not a metric of ethicsAfter I informed [redacted] that these trees were harming my dog and that I have had to relocate a family member (my dog) due to these toxic trees, he agreed to remove the treesHe said that it will be a process to get with the [redacted] of [redacted] to obtain a variance to remove or replace the treesNow come to find out that he LIED to me when he made that statementAll businesses have an ethical responsibility to the community in which they do businessThese claims are not 'baseless' as [redacted] states, anyone capable of performing a [redacted] search can confirm that these trees are toxic to many types of animals No demands were ever madeThe fact of the matter is that [redacted] initially agreed to remove the trees, and has since changed his mindI decline [redacted] s request to stop making complaints about this businessI plan on filing complaints with any and all agencies willing to take a report or take action against this businessIt is my responsibility to my community to let folks know how this business deals with serious issues such has harming of animals by vandalizing my yard with toxic substances that are released from trees that are not properly maintained Regards, [redacted]

Dear Mr. [redacted], I have been requested by [redacted] (“Association”) to contact you regarding your recent disputes directed to the Association regarding the Association’s eucalyptus trees that are adjacent to your property.  It is my understanding...

that you have asserted that the tree is causing your pet dog to be ill and have demanded the Association to remove the eucalyptus trees from the Association’s property. As you have been notified previously, the eucalyptus trees located on the association’s property are approved by the [redacted] of [redacted], are part of the [redacted] of [redacted]’s requirements placed on the Association, and are in compliance with the [redacted]’s code regulations and requirements.  The Association has acted appropriately and une with the [redacted] of [redacted] and may be made available to you through your own request directly to the [redacted]1.  The Association received your complaints and has taken serious consideration regarding your allegations regarding your pet dog.  In response to your concerns and objections, the Association acted as a good neighbor and elected to prune the trees adjacent to your property more than proper maintenance would require of the trees required maintenance.   This was done in good faith and to assist in any concerns that you may have.  It was not a requirement placed on the Association as the said trees are properly maintained and compliantly located.  It was an act of being a good neighbor.In response to the Association’s good will, the Association continues to receive demands from you seeking tree removal, assertions of baseless threats of animal cruelty and abuse, and threats to “report” the Association and its agents.  The Association requests you cease such baseless allegations, unwarranted demands, and threats to report such unsubstantiated claims to agencies that are unrelated to said matters. 1   Any requests made to the [redacted] of [redacted] are handled by the [redacted] of [redacted]; thus, the Association makes no assertion regarding your potential access to the documents. Please be advised that the Association is acting within all its legal boundaries, acting in good faith and has gone over and above any its requirements in order to be a good neighbor to you.  If you feel that there are some actual legal requirements that you feel the Association has violated, please forward to me said specifics and legal citations. Additionally, please be advised that Wessex Commercial Management is the management agent of the Association and works at the direction of the Association. The Association shall consider this matter concluded.  Thank you. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
The trees being 'Properly Maintained' is a subjective statement. The fact of the matter is that these trees have hung over the property line for the 2 years that I have owned this house, up until recently as they have trimmed them back. These trees are trimmed 1 time a year, that is it. That is not 'properly maintained.' Second, there are other trees that have sprouted up next to the 'parent' trees, and I can guarantee these are not zoned in accordance with the [redacted] of [redacted]. I am not a lawyer, but I have the [redacted] looking into this.Under traditional ethics, the governing principle is 'do no harm' and I feel as this business is not acting ethically. This was never an issue of the law. The law is not a metric of ethics. After I informed [redacted] that these trees were harming my dog and that I have had to relocate a family member (my dog) due to these toxic trees, he agreed to remove the trees. He said that it will be a process to get with the [redacted] of [redacted] to obtain a variance to remove or replace the trees. Now come to find out that he LIED to me when he made that statement. All businesses have an ethical responsibility to the community in which they do business. These claims are not 'baseless' as [redacted] states, anyone capable of performing a [redacted] search can confirm that these trees are toxic to many types of animals.  No demands were ever made. The fact of the matter is that [redacted] initially agreed to remove the trees, and has since changed his mind. I decline [redacted]s request to stop making complaints about this business. I plan on filing complaints with any and all agencies willing to take a report or take action against this business. It is my responsibility to my community to let folks know how this business deals with serious issues such has harming of animals by vandalizing my yard with toxic substances that are released from trees that are not properly maintained.
Regards,
[redacted]

To Whom It May Concern,I represent [redacted] (“Association”). The Association requested me to contact you regarding the above-mentioned complaint in response on behalf of Wessex Commercial Management (“Wessex”).Factual History [redacted] is a commercial office condominium complex. The Association is run and operated by a Board of Directors elected by the Members of the Association.  The Association hired Wessex to handle the management of the office condominium, which includes maintaining its common elements. In fulfillment of its managerial responsibilities, Wessex acts on behalf of and as an agent of the Association, under direction of the Board of Directors of the Association. The Association and [redacted] (“[redacted]”) own neighboring properties. [redacted]’s backyard property line is shared with a portion of the Association’s east property line. [redacted]’s property is within the [redacted] Homeowners Association, a residential homeowners association.  There are four (4) residential properties and a [redacted] Homeowners Association common area tract that run along the eastern boundary of the Association’s property line. When the Association was under development, the [redacted] of [redacted] required that the [redacted] install and maintain trees along this eastern boundary in order to provide an adequate shelter of the commercial development to the residential owners.  In the plans reviewed and approved by the [redacted] of [redacted], the required trees to line the property line are eucalyptus trees. In the [redacted] approved plans, there are no other allowed trees. Several years subsequent to the [redacted] of [redacted] approving the Association’s landscaping plans and the trees installation, [redacted] purchased his property when the eucalyptus trees where at a mature height with a mature canopy. The Association provides common element maintenance on a routine basis and has a professional landscaping company that provides maintenance and guidance on maintaining the trees located on the Association’s Common Elements. The eucalyptus trees along the eastern property line are properly and routinely maintained by the Association’s professionals. In the past, the Association has received complaints from its residential neighbors when the trees have been trimmed. However, these complaints have only been to the effect that the trees have been trimmed and thinned out too much, resulting in too much visual of the commercial property from the residential property. [redacted] Complaint It has only been very recently that the Association has received any complaint from its neighbor, [redacted].  [redacted] has recently made complaints to Wessex, the Association’s management company. In response, Wessex has worked with the Association’s landscaping professionals to trim back the trees that are directly behind [redacted]’s property in hope to satisfy his complaints, but not create additional complaints from other residential neighbors while keeping compliance of the [redacted] of [redacted]’s requirements. Wessex further has notified and kept the Association up to date regarding [redacted]s’ concerns. The Association has taken serious consideration of [redacted]’s dispute and concerns and has sought to work with [redacted] while acting within all its legal boundaries, in good faith and striving to be a good neighbor. In [redacted]’s most recent correspondence to the Revdex.com, he states that “properly maintained” is a subjective statement. However, it is not. The Board of Directors and the [redacted] of [redacted] inspect the Association’s common elements. The Association, with its professional landscapers has determined the trees are properly maintained. [redacted] alleges that the trees have been improperly maintained for 2 years; however, it has only been recently that the association has ever received a complaint from [redacted]. The Association cannot respond to a complaint not made. As further noted by [redacted], once the Association received his complaint, the Association immediately responded, as a good neighbor, to provide additional maintenance to the tree and trimmed it further back. Additionally, in [redacted]’s recent complaint to the Revdex.com, [redacted] alleges that [redacted], a manager for Wessex, agreed to remove the trees. However, it appears that [redacted] incorrectly heard Mr. [redacted]’s response that in order for there to be any chance for the trees to be removed, the [redacted] of [redacted] would have to provide a variance.  Pursuant to Mr. [redacted], [redacted] was never instructed that the trees would be removed. In fact, as the trees are located on Association property, it is only the Association’s Board that has the authority to pursue the process to consider removing the trees. Further, eucalyptus trees are widely accepted tree and permissible under [redacted] of [redacted] code. The trees currently are required to be in their present location under the Association’s [redacted] approved landscape plans. [redacted] has concerns regarding his dog health. However, neither Wessex nor the Association have acted inappropriately. Wessex, acting on behalf of the Association, has acted in the best interests of the Association and has attempted to address [redacted]’s concerns. Although [redacted] doesn’t approve of trees, their presence doesn’t give rise to a Revdex.com complaint against Wessex. Wessex has attempted in its best efforts and ethically to resolve [redacted]’s complaints. [redacted] has not provided any allegations or evidence to substantiate otherwise. Accordingly, this complaint should be promptly dismissed. Thank you for your cooperation regarding this matter. Please contact me should you have any questions or concerns. Sincerely, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

The trees being 'Properly Maintained' is a subjective statement. The fact of the matter is that these trees have hung over the property line for the 2 years that I have owned this house, up until recently as they have trimmed them back. These trees are trimmed 1 time a year, that is it. That is not 'properly maintained.' Second, there are other trees that have sprouted up next to the 'parent' trees, and I can guarantee these are not zoned in accordance with the [redacted] of [redacted]. I am not a lawyer, but I have the [redacted] looking into this.Under traditional ethics, the governing principle is 'do no harm' and I feel as this business is not acting ethically. This was never an issue of the law. The law is not a metric of ethics. After I informed [redacted] that these trees were harming my dog and that I have had to relocate a family member (my dog) due to these toxic trees, he agreed to remove the trees. He said that it will be a process to get with the [redacted] of [redacted] to obtain a variance to remove or replace the trees. Now come to find out that he LIED to me when he made that statement. All businesses have an ethical responsibility to the community in which they do business. These claims are not 'baseless' as [redacted] states, anyone capable of performing a [redacted] search can confirm that these trees are toxic to many types of animals.  No demands were ever made. The fact of the matter is that [redacted] initially agreed to remove the trees, and has since changed his mind. I decline [redacted]s request to stop making complaints about this business. I plan on filing complaints with any and all agencies willing to take a report or take action against this business. It is my responsibility to my community to let folks know how this business deals with serious issues such has harming of animals by vandalizing my yard with toxic substances that are released from trees that are not properly maintained.

Regards,

Dear Mr. [redacted], I have been requested by [redacted] (“Association”) to contact you regarding your recent disputes directed to the Association regarding the Association’s eucalyptus trees that are adjacent to your property.  It is my understanding...

that you have asserted that the tree is causing your pet dog to be ill and have demanded the Association to remove the eucalyptus trees from the Association’s property. As you have been notified previously, the eucalyptus trees located on the association’s property are approved by the [redacted] of [redacted], are part of the [redacted] of [redacted]’s requirements placed on the Association, and are in compliance with the [redacted]’s code regulations and requirements.  The Association has acted appropriately and une with the [redacted] of [redacted] and may be made available to you through your own request directly to the [redacted]1.  The Association received your complaints and has taken serious consideration regarding your allegations regarding your pet dog.  In response to your concerns and objections, the Association acted as a good neighbor and elected to prune the trees adjacent to your property more than proper maintenance would require of the trees required maintenance.   This was done in good faith and to assist in any concerns that you may have.  It was not a requirement placed on the Association as the said trees are properly maintained and compliantly located.  It was an act of being a good neighbor.In response to the Association’s good will, the Association continues to receive demands from you seeking tree removal, assertions of baseless threats of animal cruelty and abuse, and threats to “report” the Association and its agents.  The Association requests you cease such baseless allegations, unwarranted demands, and threats to report such unsubstantiated claims to agencies that are unrelated to said matters. 1   Any requests made to the [redacted] of [redacted] are handled by the [redacted] of [redacted]; thus, the Association makes no assertion regarding your potential access to the documents. Please be advised that the Association is acting within all its legal boundaries, acting in good faith and has gone over and above any its requirements in order to be a good neighbor to you.  If you feel that there are some actual legal requirements that you feel the Association has violated, please forward to me said specifics and legal citations. Additionally, please be advised that Wessex Commercial Management is the management agent of the Association and works at the direction of the Association. The Association shall consider this matter concluded.  Thank you. Sincerely, [redacted]

To Whom It May Concern,I represent [redacted] (“Association”). The Association requested me to contact you regarding the above-mentioned complaint in response on behalf of Wessex Commercial Management (“Wessex”).Factual History [redacted] is a commercial office condominium complex. The Association is run and operated by a Board of Directors elected by the Members of the Association.  The Association hired Wessex to handle the management of the office condominium, which includes maintaining its common elements. In fulfillment of its managerial responsibilities, Wessex acts on behalf of and as an agent of the Association, under direction of the Board of Directors of the Association. The Association and [redacted] (“[redacted]”) own neighboring properties. [redacted]’s backyard property line is shared with a portion of the Association’s east property line. [redacted]’s property is within the [redacted] Homeowners Association, a residential homeowners association.  There are four (4) residential properties and a [redacted] Homeowners Association common area tract that run along the eastern boundary of the Association’s property line. When the Association was under development, the [redacted] of [redacted] required that the [redacted] install and maintain trees along this eastern boundary in order to provide an adequate shelter of the commercial development to the residential owners.  In the plans reviewed and approved by the [redacted] of [redacted], the required trees to line the property line are eucalyptus trees. In the [redacted] approved plans, there are no other allowed trees. Several years subsequent to the [redacted] of [redacted] approving the Association’s landscaping plans and the trees installation, [redacted] purchased his property when the eucalyptus trees where at a mature height with a mature canopy. The Association provides common element maintenance on a routine basis and has a professional landscaping company that provides maintenance and guidance on maintaining the trees located on the Association’s Common Elements. The eucalyptus trees along the eastern property line are properly and routinely maintained by the Association’s professionals. In the past, the Association has received complaints from its residential neighbors when the trees have been trimmed. However, these complaints have only been to the effect that the trees have been trimmed and thinned out too much, resulting in too much visual of the commercial property from the residential property. [redacted] Complaint It has only been very recently that the Association has received any complaint from its neighbor, [redacted].  [redacted] has recently made complaints to Wessex, the Association’s management company. In response, Wessex has worked with the Association’s landscaping professionals to trim back the trees that are directly behind [redacted]’s property in hope to satisfy his complaints, but not create additional complaints from other residential neighbors while keeping compliance of the [redacted] of [redacted]’s requirements. Wessex further has notified and kept the Association up to date regarding [redacted]s’ concerns. The Association has taken serious consideration of [redacted]’s dispute and concerns and has sought to work with [redacted] while acting within all its legal boundaries, in good faith and striving to be a good neighbor. In [redacted]’s most recent correspondence to the Revdex.com, he states that “properly maintained” is a subjective statement. However, it is not. The Board of Directors and the [redacted] of [redacted] inspect the Association’s common elements. The Association, with its professional landscapers has determined the trees are properly maintained. [redacted] alleges that the trees have been improperly maintained for 2 years; however, it has only been recently that the association has ever received a complaint from [redacted]. The Association cannot respond to a complaint not made. As further noted by [redacted], once the Association received his complaint, the Association immediately responded, as a good neighbor, to provide additional maintenance to the tree and trimmed it further back. Additionally, in [redacted]’s recent complaint to the Revdex.com, [redacted] alleges that [redacted], a manager for Wessex, agreed to remove the trees. However, it appears that [redacted] incorrectly heard Mr. [redacted]’s response that in order for there to be any chance for the trees to be removed, the [redacted] of [redacted] would have to provide a variance.  Pursuant to Mr. [redacted] was never instructed that the trees would be removed. In fact, as the trees are located on Association property, it is only the Association’s Board that has the authority to pursue the process to consider removing the trees. Further, eucalyptus trees are widely accepted tree and permissible under [redacted] of [redacted] code. The trees currently are required to be in their present location under the Association’s [redacted] approved landscape plans. [redacted] has concerns regarding his dog health. However, neither Wessex nor the Association have acted inappropriately. Wessex, acting on behalf of the Association, has acted in the best interests of the Association and has attempted to address [redacted]’s concerns. Although [redacted] doesn’t approve of trees, their presence doesn’t give rise to a Revdex.com complaint against Wessex. Wessex has attempted in its best efforts and ethically to resolve [redacted]’s complaints. [redacted] has not provided any allegations or evidence to substantiate otherwise. Accordingly, this complaint should be promptly dismissed. Thank you for your cooperation regarding this matter. Please contact me should you have any questions or concerns. Sincerely, [redacted]