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West Baden Spring Hotel

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West Baden Spring Hotel Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***
This is a statement regarding the charges that appeared to my credit card billMy amounts were correct and will file legal charges if neededChase bank card company reports that a deposit was charged separate and has not been removed as of this date

This correspondence is in reply to a second letter received from the Revdex.com dated May 28, 2014, regarding a billing inquiry from *** ** *** about her visit to West Baden Springs Hotel on May 3-4,
Our records reflect that Ms*** was quoted $plus tax when her reservation was made on April 10, 2014; and charged a total of $upon her departure on May 4, Our records do not reflect that Ms*** was charged an additional amount of $150, above and beyond
$
Please see the attached Guest Pay Folio and Reservation Notes regarding the quote and final charge for her stayWe would be happy to review any written documentation in an effort to resolve this unfortunate misunderstanding
If you have any further questions, please do not hesitate to contact me or ** *** ***, front Office Manager, West Baden Springs Hotel, West Baden Avenue, West Baden In47469, (812) 936-5559; (812) 936-facsimile; or at wwwfrenchlickcom
With Kindest Regards,
*** ***
Regulatory Compliance Manager

This correspondence is in reply to a complaint
made by *** ** *** *** filed on May 7, 2014, regarding a billing inquiry from her visit to West Baden Springs Hotel on May 3,
Upon a diligent review of the information regarding Ms***'s reservation and the charges placed on her credit card, our records indicate that six (6) reservations were initially made online under the name, *** ***, on or about April 10, 2014, one of which was for Room 4220, as mentioned in Ms***'s complaint
At the time of this reservation, *** ***, was provided with an online quote of $plus tax per room, for a total of $per room per night, according to our computer-generated Guest Services reservation notesSee attached Reservation NotesUpon making the reservation, *** *** was provided with the attached email confirmation, which provided the following notice in pertinent part,
"Upon check in, your credit or debit card will be authorized for the full amount of your room and tax, plus $as security for incidental charges to your room and/or damage depositAdditional funds will be authorized if charges exceed the initial authorizationAmounts exceeding the actual amount of charges
will be released upon check outThe funds will be available in accordance to your bank's policies
At the time of Ms***'s cheon May 3“, the amount of $was charged to the credit card placed on file with usIn addition, the amount of $for incidental/security deposit was also placed on the credit card pursuant to our policy
At the time of check-in, our operating procedures require the guest to be verbally informed that an additional $incidental/security deposit will be placed on their credit card, and will appear as a pending authorization on their account during their stayAdditionally, the guest is
required to read this same information and sign a registration screen indicating‘their understanding of the policy
Upon Ms***'s check-out, the pending authorization of $was released, leaving only the remaining $room rate plus taxSee attached Guest Pay FolioMs***'s complaint indicates her room fee was $plus an additional $as a depositThese two amounts in combination equal $348.54, the actual amount quoted and charged for the room
West Baden Springs Hotel truly desires for our guests to enjoy their stay with us worry freeWe sincerely apologize for any confusion that this may have caused Ms***If you have any further questions, please do not hesitate to contact me or ** *** ***, Front Office Manager, West Baden Springs Hotel, West Baden Avenue, West Baden, Indiana 47469, (812) 9365559; (812) 936-facsimile; or at www.frenchlick.com
With Kindest Regards,
*** ** ***
Compliance Administrator French Lick Resort

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Address: 8538 West Baden Ave., French Lick, Indiana, United States, 47469

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