West Broad Hyundai

Review: I was wondering if you would help my family and direct us on how to proceed.

On Tuesday I was pulling out of a parking lot getting ready to get on the interstate and I couldn't turn the wheel. I had my husband and 2 of my 3 kids in the van with me. The lower control arm broke. We had it towed to my house after paying 95.00. After researching online for the custom made part we found out that the part was recalled and we did not know about the recall until Wednesday morning. We called our local dealership which they had the car towed. We had to rent a rental car which is a pretty penny. Now, we have been told that neither towing bill nor the rental car will be paid by the dealership because it isn't their problem. Now, I am a mother of 3 driving a van that I depend on and did not know about the recall and the DANGER the van was until now. If I had known about the recall and the DANGER the van was I would have had it fixed a long time ago. If I had been on the interstate driving at interstate speeds my 2 children, my husband and I would have been killed not only us, but most likely other people. I could not turn the wheel of the van!! Now, I am just asking for payment for the two towing bills and the rental car until my van is fixed hopefully on Monday or Tuesday, per the dealership.

I really don't want to take this matter to court or put this matter in the news. I want to continue to be [redacted] owner. I am not asking for much just [redacted] to consider this matter. We are not rich people. We are not asking for a lot. But I feel that [redacted] is responsible for this matter.

Now, you would think with the other car dealerships in trouble with recalls and people getting hurt or even death , [redacted] would want to help us but they are not.Desired Settlement: That [redacted] will pay for both towing bills and also the rental car . It is our understanding that the van was at their dealership before noon on Thursday and the car will not be ready until Tuesday of next week.

Business

Response:

Hi [redacted] I am responding on behalf of West Broad Hyundai not [redacted] the manufacturer I am sorry that you are having issues so let me point you in the right direction we are just the sales and repair facility your issue is with the manufacturer as that is there resposibility to send out recall notices if you are the origional owner of the vehicle if you are the second owner then it is your responsibility to register at a [redacted] with your name and address so recall notices can be mailed to you. I will give you the number to [redacted] and hope they can assist you [redacted] Thanks [redacted] GM

Review: I had bought [redacted] from West Broad Hyundai few years back (2011). We had some problem with the car from the beginning. Had got the engine replaced at West Broad Hyundai.

Recently the car was not starting unless the keys are plunged in. We thought car may be having another issue. So my wife when to West Broad Hyundai.

They replaced the key batteries without asking her first. And gave her a bill of $26.28. She said, they should have asked before replacing as she came there for diagnosis only.

A key battery cost $3 and we were charged with $26.28, that too without asking us to replace it.

Felt cheated with this whole incident.Desired Settlement: Refund $26.28

Business

Response:

Hi [redacted] I pulled your ticket and there is no signature on the repair order and our policy is we must get a signature on all cost of repairs for authorization therefore I have instructed my Service Manager to reimburse the cost of the batteries for the remote thanks and have a great day. [redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]Regards,[redacted]

Review: I had my [redacted] towed to West Broad Hyundai because it would not start. The battery had run down. I asked the service department to check the car out, because the headlights didn't always go out after cutting car off. I believed the battery was run down from this headlight issue. [redacted], a [redacted], said they couldn't find anything wrong with the car other than it needed a new battery. A new battery would be $100.00. I told them the battery had recently been replaced with a new one. [redacted] then recommended a 100,000 mileage service be done. This service included the following: Oil change, tire rotation, air filter change, cabin filter change, timing belt change, new v-belt coolant change and new spark plugs. This service would cost $1800.00. I told [redacted] I had just changed the oil and oil filter myself at home and the tires are rotated regularly at [redacted] where the tires were purchased from. They performed the other services other than the ones I told them not to do ie: oil change and tire rotation. The car was serviced from February 28 to March 4 2014. The bill was $1562.82. The next day or two the engine light came on. I returned back to West Broad Hyundai. [redacted] said the transmission was bad. I disagreed with him and took the car back home. One day when the weather was warm I turned on the air conditioner, it didn't work. I drove by West Broad Hyundai. They said to bring the car back in. [redacted] said the Charcoal canister needed to be replaced. I told him that wasn't what I brought the car in for. I told him the air conditioner wasn't working and had been working fine up until it was brought into West Broad Hyundai. [redacted] said it would cost $150.00 to put Freon in the car. I picked up the car without any services performed. To replace the timing belt you have to remove the air condioner compressor, so I checked the wire going to the compressor. The insulator on the wire going to the compressor had fallen off and I reconnected wire tothe compressor with electrical tape. In May 2013 , I had the air conditioner repaired at [redacted]. The air conditioner had been running fine since that repair. I believe that West Broad Hyundai hasn't fixed the issue with my car and continues to run up addtional repairs with no solution to the problem I brought it in for.Desired Settlement: Find out what caused the battery to run down that was the original complaint and the air conditioner which had worked fine up until brought in to West Broad Hyundai. Fix original complaint regarding battery and fix air conditioning which was working fine prior to service at West Broad Hyundai

Business

Response:

When customer came in the check engine light was on and 1st time gave code for problem with transmission. We cleared the code at that time and told him if the code came back, vehicle would need a transmission. When the vehicle came back in, had a code for the charcoal canister and valve which customer declined repair. We checked the a/c and found no freon in the system. Explained to customer we would have to charge system and insert dye to find the leak which the customer declined. The ac compressor does not have to be removed when replacing a timing belt. After explaining thoroughly the additional issues with the vehicle to the customer, the customer declined any further repairs.

Consumer

Response:

I called the customer and he said that the bill went up higher than it should have that the ac was working just find when they took he car to the shop, but then were told it needed freon. The customer also said that they had just replaced the battery but it was the car that was running the battery down because the headlight would not turn off automatically and they did not realize that the car was doing this.

As the business kept finding other things that needed to be done the price kept going up, even though they were not problems the customer took the vehicle in to be repaired. At that point the customer picked the vehicle up and left the shop.