West Brothers Chrysler

Initial Business Response / [redacted] (1000, 12, 2015/12/23) */ We have no record of checking it out in the shop after the customer purchased it Customer was promised nothing and nothing was owedThe customer purchased the vehicle on as is/where is terms

Mr [redacted] 's vehicle was diagnosed for a rough running issue and check engine light on June 11, The diagnosis led to a faulty component (manifold tuning valve)The replacement part was not covered by manufacturer’s warrantyThe customer was given a quote for repairs at that time and declined, advising he would repair it himself, as outlined in the Revdex.com statement Mr [redacted] returned two weeks later on June 25, with a check engine lightThe Service Advisor and Mr [redacted] opened the hood to discover that the recommended repairs to the vehicle from June 11, had been attempted by the customerThe top portion of the engine cover, manifold tuning valve, and wiring harness were all broken and someone had wrapped duct tape and electrical tape around the affected areasThe customer admitted he had attempted the repairs, but quit when he found a "broken clip" Mr [redacted] became very irate about wanting a "clip" repairedThe service manager became involved at that time and viewed the attempted repairs and obvious damage to the engineHe advised the customer at that time the vehicle had not been repaired on June 11, and was still in need of those repairsThe customer was also advised of the need to replace the wiring/connector harness that he had broken in his repair attemptsThe customer became belligerent at this point as did his wife Both Mrand Mrs [redacted] were asked to leave and they refusedThey actually made the suggestion/statement to call the police to have them escorted off the propertyThe dealership honored that request and called the police to escort the couple from the premises Should you have questions or need additional information, kindly advise Sincerely, [redacted] Executive Assistant to: [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ The dealership has been expended $for repairs of damages to the vehicle and storage fees the customer refuses to pay The customer was supposed to bring back the rental vehicle on 9/15/but due to his work schedule, the dealership allowed him until 9/18/to bring the vehicle back The rental vehicle was returned on 9/24/2015, completely trashed, damaged and out of fuel The repairs to get the car running appeared to be abuse, i.ebattery run down several times, cigarette burns through the instrument cluster, damage to the right front wheel and damage to the bumperThe customer also had a new key cut and programmed to the car

The car was a demo that he was looking at, so the mileage was different We did offer him a lower price for the vehicle to compensate for the miles at the time of sale He was happy with the terms and decided to purchase I talked to him when he called in, gave him the option of trading the car I offered NADA clean Trade in value for the car he was wanting to return and to sell him a new car at cost