West Brothers Ford

[redacted] orchestrated a Goodwill repair for the complainantThe vehicle was towed in to our dealership with a total mileage of 328,on a model Dodge Dakota to have a rear main engine seal leak correctedWe had neither diagnosed nor had this vehicle visited us prior for any service workThe vehicle was also unable to start, as described by the owner as being out of engine timingThe vehicle also had non functioning brakesBoth concerns were declined to be addressed by the owner of the vehicle05/24/Diagnosis revealed that the owner had installed an engine and transmission assemblySeveral components were installed incorrectly, namely the oil filter housing installed upside down causing the engine oil leakPictures were taken and given to [redacted] for documentation purposesThey asked us to replace the engine seal regardless for customer satisfactionWe obliged their requestThe owner of the vehicle stopped in to check on the repairs and advised us not to start the engine as it was out of timing, the auto transmission had no fluid in it, and the brakes had not been bled or properly installedArrangements were made to have the vehicle towed to the owners house after repairs.05/30/the vehicle was delivered to the owner of the vehicle05/31/the owner called stating that he had tried starting the vehicle and it had caught fire from a fuel leakThe owner was advised that vehicle was far from road worthy and the only item addressed out of several was an oil leakThe owner stated he would contact the news and an attorney regarding06/01/I was contacted by [redacted] asking if we would assist them with their customer with repairsAn agreement between the Dealer and [redacted] was made for [redacted] to supply parts at no cost and the Dealer labor at no cost [redacted] contacted their customer and made arrangements, but he did accept the offer until the following week06/07/a tow vehicle was sent for the vehicle but was refused for pick up as the owner of the vehicle was extremely belligerent to the tow truck operatorOnce again the owner called threatening contact a news station and attorneysI relayed to him that everyone involved was offering him assistance and he should accept and make this transaction a smooth one.06/12/the vehicle was town to the Dealership06/13/the vehicle owner was at the dealership at 8am demanding a meeting between [redacted] , myself, and the Dealership ownerHe was advised that no such meeting would take placeHe also stated that he would be in the shop with the technician filming/recording repairsHe was explained that none of his requests were valid and would not happenThe dealership then handed him his keys and Contacted [redacted] to let them know we would no longer be involved with repairs to this vehicle.I have included pics of the improper install of the oil filter housing and cause of customers oil leakI would also like to note that I have only referred to [redacted] as our customer in this matterThank you