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West Central Equipment Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

My name is [redacted].  I'm the operations manager at West Central Equipment and I'm responding to the complaint at our Butler Store by [redacted].
The summary from Ms. [redacted] is accurate.  To clarify, the empty gas tank that eventually suggested a gas tank leak...

wasn't discovered in our shop because the leak was at the seam of the gas tank.  If it leaked on our property, that would have happened outside before it was brought into the shop, and we did not notice the problem.  There was gas in the tractor for us to drive it in and out of the shop on the first repair visit.  The replacement gas tank turned out to be a unique part that was double the cost of our standard replacement gas tank.  We made the decision to bill the actual cost, but in hindsight, we should have discussed this first with Ms. [redacted] when we found out the cost was higher than our first estimate of the repair.
I think the atmosphere in conversations was stressful, but we did not intend to be disrespectful or negative in our tone.  I believe we were all frustrated and were trying our best to solve the problems.  We sincerely apologize to Ms. [redacted] for our tone or reactions that made her feel that she was being bullied.  We were wrong if we made her feel that way.
[redacted], the West Central Equipment Service Technician, checked the tractor at the customer's home on 08/28/14, and again on 09/05/14.  These service calls were made at no cost to the customer.  On 09/05/14, Ms. [redacted] said there was a possible buyer for the tractor, and we hadn't heard anything else after that visit until we received this Revdex.com notice.  I called her today, 09/18/14, and found out that the potential buyers of the tractor did not work out, so we will give Ms. [redacted] $500 and pick up her tractor.  [redacted] at the Butler West Central Equipment Store . . . ###-###-####, extension [redacted], will call Ms. [redacted] to make the arrangements for pick-up of the tractor and delivery of the $500 check.
From our perspective, we believe this situation is resolved satisfactorily, and we sincerely apologize for the difficulty and inconvenience we caused Ms. [redacted].  We are committed to earning her trust if she needs our help in the future.  Thank you.

Review: I bought a brand new [redacted] Model 2320 from [redacted] Equipment. I purchased this tractor in March 2011. The Gear box bearing went out of the mower deck at 260 hours with probably only 20-25 hours of operating usage on the mower deck itself. I spoke with [redacted] from [redacted] at [redacted] and he sent me to [redacted] in [redacted] @ [redacted] EXT:[redacted] They told me to take the tractor and mower deck to them and they would inspect it to see if it was a defected gear box and if they they would take care of it. This was several months ago I was not able to bring it to them due to the weather, I recently called and [redacted] said he could not remember what they said, Stated that he ordered the gear box in. So I went and called [redacted] to see what was going on he then told me they would not cover it. There should be no reason why [redacted] should not be standing behind this failure from there equipment with such low hours on it (20-25 hours)Desired Settlement: All I would like is for [redacted] to resolve this with me. Even if they just sent me a gear box I would gladly install it myself.

Business

Response:

My name is [redacted]. I'm the Operations Manager at West Central Equipment. I read the complaint and am investigating if there is anything else that can be done to support the repair. The [redacted] Tractor involved . . . a 2320 Compact Utility Tractor . . . was sold with a standard [redacted] 2-Year Warranty. I imagine [redacted] is not covering the cost of the repair because the warranty period has expired. West Central Equipment is an Independent [redacted] Dealer . . . we are not able to control the warranty reply from [redacted], the corporation. We will implement whatever solution [redacted] determines is appropriate. Our dealership didn't sell this tractor to the customer (it was purchased from another dealer - [redacted] Equipment). However, we will do everything appropriate to repair the tractor and support the customer. We can't do the repair under warranty if [redacted] has not authorized warranty reimbursement. We can quote the repair for the tractor and will do the repair at the quoted cost if [redacted] does not authorize warranty reimbursement.Please call me directly if you have further questions. [redacted], ###-###-####, X[redacted] ###-###-#### Cell, or e-mail to [redacted]We're ready to help according to the explanation above. Thank you.[redacted], Operations Manager, West Central Equipment

Review: My John Deere lawn tractors blades stopped working. Thought it was PTO(clutch). Asked when I called if 8 yr old tractor is worth fixing. Told depending on condition. Called and said it was just a wire off PTO it will be OK but drive belt was bad. First invoice was $303.89 including transport. At my home 15 min mowing and it broke again. Called and also said that it came back with an empty tank. I filled it before I tried and gas smell was strong. Asked if they did not notice this. Agree to a new gas tank (already spent $303) and wanted a tractor I could use. Quoted $200 or so. Actual cost $410.96. Home again-broke-sent tech to my house. The red was was made longer but not black wire that now took all the tension. Mowed again broke (4th time). I am over the moon stressed. What I wanted was $500. and they could take the mower. Site mgr [redacted] would only give me trade in of $300 (upped to $500 after I called John Deere headquarters). How could I buy a tractor from someone I did not trust. Besides that I felt [redacted] was condensending and felt like I was being bullied. Asked if they would send tech to make sure it was the wires again--Service Mgr said it would cost to send someone out and I should reach down and feel is wire is broke. I am a 70yr old women. I was not able to do this. Overnight he rethought this and did send tech. Wire was broken because the PTO was going bad. I feel I was taken advantage of. I would have never spent so much money on an old tractor if the PTO was bad. Had researched cost. I still want $500 and they can have tractor. Research this also and they could get 700+.Desired Settlement: I want $500. and they can have the tractor. An apology would be nice.

Business

Response:

My name is [redacted]. I'm the operations manager at West Central Equipment and I'm responding to the complaint at our Butler Store by [redacted].

The summary from Ms. [redacted] is accurate. To clarify, the empty gas tank that eventually suggested a gas tank leak wasn't discovered in our shop because the leak was at the seam of the gas tank. If it leaked on our property, that would have happened outside before it was brought into the shop, and we did not notice the problem. There was gas in the tractor for us to drive it in and out of the shop on the first repair visit. The replacement gas tank turned out to be a unique part that was double the cost of our standard replacement gas tank. We made the decision to bill the actual cost, but in hindsight, we should have discussed this first with Ms. [redacted] when we found out the cost was higher than our first estimate of the repair.

I think the atmosphere in conversations was stressful, but we did not intend to be disrespectful or negative in our tone. I believe we were all frustrated and were trying our best to solve the problems. We sincerely apologize to Ms. [redacted] for our tone or reactions that made her feel that she was being bullied. We were wrong if we made her feel that way.

[redacted], the West Central Equipment Service Technician, checked the tractor at the customer's home on 08/28/14, and again on 09/05/14. These service calls were made at no cost to the customer. On 09/05/14, Ms. [redacted] said there was a possible buyer for the tractor, and we hadn't heard anything else after that visit until we received this Revdex.com notice. I called her today, 09/18/14, and found out that the potential buyers of the tractor did not work out, so we will give Ms. [redacted] $500 and pick up her tractor. [redacted] at the Butler West Central Equipment Store . . . ###-###-####, extension [redacted], will call Ms. [redacted] to make the arrangements for pick-up of the tractor and delivery of the $500 check.

From our perspective, we believe this situation is resolved satisfactorily, and we sincerely apologize for the difficulty and inconvenience we caused Ms. [redacted]. We are committed to earning her trust if she needs our help in the future. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Description: LAWN & GARDEN EQUIPMENT & SUPPLIES, LAWN MOWERS, FARM EQUIPMENT-REPAIR & PARTS, TRACTOR DEALERS

Address: 2555 Cove Mountain Rd, Martinsburg, Pennsylvania, United States, 16662

Phone:

81444 0 0
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