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West Chevrolet, Inc.

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West Chevrolet, Inc. Reviews (1)

August, 19 2015 Revdex.com Attn: [redacted] 308 N. Locke Av Farmington, NM 87401 REF: [redacted] On June 29, 2015, Customer left me a voicemail message in which Customer mentioned that last year there was a short in the wiring that burned out the cooler thermostat and thought that...

the problem may still lay in the wiring and may need to be replaced. In response to Customer's complaint and request for billing adjustment, we do not believe a billing adjustment is in order, as we were clear and concise about our prices and provided a great value to the Customer. On June 29, 2015, Customer left me a voicemail message in which Customer mentioned that he believed that replacement of wiring was needed on a roof top evaporative cooler at Customer's rental property. I spoke to Customer over the phone and advised Customer that there would be an initial troubleshooting charge of $150.00, plus any parts needed. There was no agreement that this troubleshooting charge included wire replacement. Customer agreed to this troubleshooting charge, replying "that sounds reasonable." I went on the roof to troubleshoot the problem and found that the problem was that the motor on the evaporative cooler, which was recently installed by another contractor, was only a 1/3 horsepower, which was a severely underpowered motor for the requirements of the house. I relayed this information to Customer's tenants, who in turn relayed this information to Customer. On July 2, 2015, I had another conversation with Customer. Customer requested that we install a new motor, which was purchased by the Customer's tenants. I quoted Customer $98.00 to install the motor and clarified to Customer that our base charge of $150.00 for troubleshooting the problem on June 29, 2015, had already been incurred. Customer said that was fine and that he would rather have us install the new motor than the contractor who installed the first motor. I mentioned to Customer that the wiring on the roof could use some cleaning up. Customer asked how much that would cost, and I quoted $200.00 to clean up the wiring and told Customer that there would not be a charge for installing the new motor. I clarified to Customer that the services would include cleaning up the conduit on the roof and running the new wire from the evaporative cooler on the roof to the thermostat in the house. Customer said that sounded good and to go ahead and proceed with the services. The evaporative cooler was not working due to the fact that an underpowered motor that was previously installed and not due to a fault in the wiring. We determined this on June 29, 2015, during our initial troubleshoot. We quoted $200.00 to clean up the existing wiring, not because it was faulty wiring but because it was hazardous due to the lack of a ground to the evaporative cooler and that an interior junction box was incorrectly installed on the roof instead of an exterior junction box. The $200.00 quote to clean up the wiring included installation of the motor. With Customer's consent to proceed with the services, we accommodated the tenant and arrived the morning of Sunday, July 5, 2015, and performed the services. Our invoice of $374.50 included the $150.00 troubleshoot fee and the $200.00 fee to clean up the wiring and install the motor, plus New Mexico gross receipts tax. This was a good value for the Customer. We cleaned up the hazardous wiring that was not in Code, we installed the correct powered motor, and we got the evaporative cooler working for the Customer's tenants so they would be cool during the hot month of July. In addition, we worked on the Sunday of the long 4th of July weekend. Sincerely, Donald V[redacted] Managing Member

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