West Coast Adjustors Debt Collections

Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond Upon review of the call in question, though we don't feel that there was any regulatory violation, the agent's treatment of the consumer certainly falls outside of what Sentry Credit, Incconsiders appropriate from our Sentry Credit and West Coast Adjusters teammatesThe agent involved has received disciplinary steps as a consequence of this circumstance and, as a sign of good faith; Sentry Credit, Incwill resolve the specific balance in question We will need an updated address from the consumer to provide her with a Paid in Full letterThe consumer can contact our me directly at 425-740-and provide her updated address for the letter Please forward my response to the consumer so that she knows her complaint has been taken seriously Respectfully,Mark V [redacted]

Thank you for contacting our office in regards to the above referenced complaint and allowing my office the opportunity to respond. 
Upon review of the call in question, though we don't feel that there was any regulatory violation, the agent's treatment of the consumer certainly...

falls outside of what Sentry Credit, Inc. considers appropriate from our Sentry Credit and West Coast Adjusters teammates. The agent involved has received disciplinary steps as a consequence of this circumstance and, as a sign of good faith; Sentry Credit, Inc. will resolve the specific balance in question.
We will need an updated address from the consumer to provide her with a Paid in Full letter. The consumer can contact our me directly at 425-740-5514 and provide her updated address for the letter.
Please forward my response to the consumer so that she knows her complaint has been taken seriously.
Respectfully,Mark V[redacted]