Complaint: [redacted]
I am rejecting this response because: The only acceptable response from the Business is a refund of monies paid.
Sincerely,
[redacted]
Some of what this customer is saying is true and some is not. I can tell he is emotionally upset and just venting in his report. Rather then trying to argue and dispute all of the incorrect accusations I am just going to make this statement. As I have told all of my customers, the better business...
bureau, and the bureau of automotive repair last year (2015) I lost complete control of my business. I grew way to fast in the last three years and due just could never find reliable employees who could get the work completed timely or at the level I normally deliver. I have been in business for 28 years and have never had any quality or time frae issues until the expansion of the last few years. Every car I brought in was in good fait and I had planned to deliver the quality and experience that I built my excellent reputation on. By the time I figured out that I had lost control it was just to late. In November 2015 I fired 20 employees and moved my shop to a better location closer to my home. Now we are running on a small crew of 8 people. The 8 people who I kept are the same people that have been with me for a decade plus. We are now back to turning out excellent work in good time, but there are many clients like [redacted] who are just way back on the list. Right now I have 2 years worth of work in house. Some people will patiently wait and get excellent work, some won and they will consider themselves victims, and I guess that is a pretty accurate description. They are victims of mysituation, but not my intent. I never meant to hurt anyone. I would have had zero problem refunding [redacted] his deposit (which by the way is perfectly legal to collect, It is however illegal to start work without an estimate in place) and any damages he felt he is due. I am currently making payments to 3 other clients who's cars went home in a similar fashion. Now I am not willing since I have hired a lawyer and am filing a lawsuit for "Libal" within the next 30-45 days due to many incorrect and slanderous things that [redacted] and a few others posted all over the internet. [redacted] even posted a broad criminal history report that shows many crimes and convictions that are not mine (and a few minor ones that are mine), photos of cars that are not even associated with my shop or are not my clients saying that they are my clients. He called me and my wife (who I don't think he has even met) vicious names. You can contact [redacted] in [redacted] to verify the lawsuit for over $1,000,000 that will be filed. I have already paid the attorney retainer and filing fees. We hired a Internet Forensic Company that has already identified IP addresses and are just waiting for their final report to include it as discovery in the civil complaint.
Ok, I understand.
Complaint: [redacted]
I am rejecting this response because: The only acceptable response from the Business is a refund of monies paid.
Sincerely,
[redacted]
Yes the customer is correct. We acknowledge a refund is in order. This will take some time, but we will notify him when the refund is on its way.
Some of what this customer is saying is true and some is not. I can tell he is emotionally upset and just venting in his report. Rather then trying to argue and dispute all of the incorrect accusations I am just going to make this statement. As I have told all of my customers, the better business...
bureau, and the bureau of automotive repair last year (2015) I lost complete control of my business. I grew way to fast in the last three years and due just could never find reliable employees who could get the work completed timely or at the level I normally deliver. I have been in business for 28 years and have never had any quality or time frae issues until the expansion of the last few years. Every car I brought in was in good fait and I had planned to deliver the quality and experience that I built my excellent reputation on. By the time I figured out that I had lost control it was just to late. In November 2015 I fired 20 employees and moved my shop to a better location closer to my home. Now we are running on a small crew of 8 people. The 8 people who I kept are the same people that have been with me for a decade plus. We are now back to turning out excellent work in good time, but there are many clients like [redacted] who are just way back on the list. Right now I have 2 years worth of work in house. Some people will patiently wait and get excellent work, some won and they will consider themselves victims, and I guess that is a pretty accurate description. They are victims of mysituation, but not my intent. I never meant to hurt anyone. I would have had zero problem refunding [redacted] his deposit (which by the way is perfectly legal to collect, It is however illegal to start work without an estimate in place) and any damages he felt he is due. I am currently making payments to 3 other clients who's cars went home in a similar fashion. Now I am not willing since I have hired a lawyer and am filing a lawsuit for "Libal" within the next 30-45 days due to many incorrect and slanderous things that [redacted] and a few others posted all over the internet. [redacted] even posted a broad criminal history report that shows many crimes and convictions that are not mine (and a few minor ones that are mine), photos of cars that are not even associated with my shop or are not my clients saying that they are my clients. He called me and my wife (who I don't think he has even met) vicious names. You can contact [redacted] in [redacted] to verify the lawsuit for over $1,000,000 that will be filed. I have already paid the attorney retainer and filing fees. We hired a Internet Forensic Company that has already identified IP addresses and are just waiting for their final report to include it as discovery in the civil complaint.