West Coast Auto Transport Service, Inc

Hello this is Vitaliy the claims manager here at West Coast Auto Transport.We received a complaint from the customer regarding their Chevy CamaroThey were claiming that the undercarriage was damagedThat their exhaust was damaged. When the customer spoke to me and explained the
situation of the damagesI told the customer to email me some pictures of the damageI told the customer that by our company policy we do not inspect under the vehicleMy drivers did not know that anything was damaged under the vehicle because they don't inspect thatI pacifically told the customer that a claim can't be filed because we don't inspect under the vehicleThe customer was not understanding what I was trying to tell themI sent the customer the copy of the B.O.L and the copy of the dispatch contractOn the B.O.L it was marked Auto is generally poor conditionDamage too numerous to listGoes as is

Complaint: ***No claim for will be sent to you, because the CLAIM HAS BEEN DENIEDSir WE DO NOT INSPECT UNDERCARRIAGETHANK YOU. On Mon, Jan 8, at 11:AM, *** *** ***> wrote:The car was in the company's possession and that is not my fault that the car was not inspected by the driverI was not sent a claim form which by LAW I am entitled to receiveI will report this company to the Revdex.com and seek compensation in other waysThis is a serious matter and I used this company in good faithIf this is how you treat customers then I will gladly inform others.I will await for a claim form so I can put in an actual claim.*** ***On Monday, January 8, 12:PM, Dispatch Department wrote:Sir, We do not inspect under the vehicleMy drivers did NOT inspect under the vehicle on pick up or deliveryBy further investigation we have come to a conclusion and are denying the claim
I am rejecting this response because:The car shipment was insured and they promise to deliver my cars as was at time of pickupMy antenna was removed for unknown reasonsJust look at the company reviews in their website from other customers
Sincerely,
*** ***

We spoke to the customer in regards to why the vehicle was late. The truck had a breakdown. Breakdowns are not in our control. We offered the customer a discount for the inconvenience of $100. The customer was not happy with the price. The vehicle was not a week late. We gave the customer a...

reasonable discount. Thank you.

Complaint: [redacted]
I am rejecting this response because: My vehicle was supposed to be delivered between the 29-31 as what my time frame says. That nevertheless happened. It was delivered MAY 9th. They say the driver broke down ONCE, I was told directly by a manager that he broke down TWICE. So which is it? I was also lied to on multiple occasions by customer representatives about my drivers dates. I was told soooo many different dates that I began to not even believe them anymore. I shouldn’t have to not trust a business. An entire business and they all act like they don’t know how to run it. I never received one single phone call from anyone, during the entire transaction. Not when the truck made it through certain checkpoints and states. NOT when it broke down neither. You’d think the customer deserves to know that. Obviously I’m not the only customer on the trip but I’m assuming they never told anyone anything neither. The manager even lied directly to me on the phone, he told me that he called the driver and I missed my delivery. I then call the same driver and he says HE HASNT EVEN RECIEVED MY VEHICLE YET. Why? I believe that compensation should be much larger then 100 off; for a delivery that’s over a week late, horrendous customer service, and a very very poor lack of communication skills throughout the entire business. From manager, customer agent, down to their drivers. If need be I can provide more documents, phone records and/or whatever else is needed.  
Sincerely,
[redacted]