West Coast Chief Repair Reviews (%countItem)
West Coast Chief Repair Rating
Address: 3300 N San Fernando Blvd #101, Burbank, California, United States, 91504-2530
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They charge a fictional charge that is not covered by insurance to force the customer to pay an extra fee out of pocket when they do not perform.
WCCR was hired to fix my Viking refrigerator. They had poor customer service, lied about internal processes and what was required or needed to fix it, several customer service representatives would hang up on me, and then to top it all off, they charged a fictional "coil cleaning" maintenance charge. In fact, this "cleaning charge" is the same price on every repair, even one that does not involve the coils to the refrigerator, and they charge it knowing that A) the home warranty company will not pay it and B) that the customer will be forced to pay out of pocket or the home warranty company will not approve the actual needed repair. In fact, West Coast Chief Repair did not even touch the coils of my refrigerator and performed no maintenance. All they did was repair the motherboard to the refrigerator. This is a fraudulent and fictional charge to force customers to pay over *** every time in "maintenance" that is never performed. They have done this twice to me, and do it to every single customer. We have no choice, as WCCR will refuse to repair the refrigerator without the scam payment.
Refund of the charge.
Hello, all charges are valid for repairs and maintenance. Upon submitting claim to your warranty company, we specify all costs and services which are necessary to complete the repair. Home warranty company verifies coverage and replies to us with covered and non-covered costs which homeowner is responsible as their policy states. We obtained your approval to proceed with non-covered costs and you provided payment in full of *** We do not charge for services that are not rendered. We will be able to offer a partial refund of *** to help you with some of the non-covered costs and have contacted you to process this request. Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
The business's response is an outright lie. While I approved the extra cost of *** it was for fraudulent and scam work that was not completed. This is a fictional "cleaning" and "maintenance" fee for areas of the refrigerator that the repairman never even touched or addressed. I watched him the entire time because I suspected this scam the first time I was charged it when this same company repaired my freezer two years ago. They add on this fee knowing insurance will not pay it but that insurance will not authorize the repairs they do pay for unless you pay this fee to the repair company. Then West Coast Chief Repair charges this fee and may or may not perform the service (in fact every other repair company I spoke to said it should not be needed every time but WCCR insists that you do it so they can have the extra money). So this time, I watched and, true enough, the repair man did not even do the work for which I had to pay the extra fee, revealing it was a fraud and a scam. If I file a class action lawsuit, it will show that WCCR charges this fee every single time as a scam, and then I will involve the Attorney General of California in an investigation for this fraud, as well. I want a full refund and an apology. You cannot just say "We do not charge for services that are not rendered" and hope that it's true. The service was not rendered, I watched. Period.
We have offered customer a partial refund of ***
There is no scam, we indicate what services are necessary and insurance advises what is and what is not covered. Please reply to our email so we can process a partial refund. Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
I already replied that I did not accept a partial refund, as the work claimed was not done, and I want a full refund from this scam. The business has not replied and not returned my phone calls.
These guys are CROOKS!!! My home warranty company sent them to my house to repair my air conditioner. They happened to come out last year to fix it. The guy looked at my AC and said that the fan and motor was broken and he needed to get it approved by the warranty company and buy the parts. He came back the following week to repair it. When he was done, he said that I needed at least 3 pounds of Freon and that it costs $60 per pound, but the insurance will only pay $10 per pound and that I would have to pay the difference. I said okay and stayed to watch what he was doing. I decided to video the Freon recharge and he got mad and demanded that I turn off the video. I refused to turn it off, so he stormed off and left.
When I called someone else out to recharge the Freon, he said it doesn't need it. In fact, my A/C will never need it unless there's a leak.
I'm upset because he scammed me for $300 last year, and almost scammed me for another $150 this year!
WCCF sent a repair person out to fix my washing machine. He told me it was wired for 110 electric and I needed 220. I gave him $65 in cash and he left. I called an electrician and he said it was in fact wired for 220 and that I needed a new breaker. Problem solved. I then started getting emails and invoices from WCCF. I called and wrote several emails contesting this charge. Then then sent an invoice for a dishwasher repair. I bought this condo 3 years ago and the dishwasher did not work. I have never used it as I prefer to wash by hand. Now I have received another invoice for the $65 plus $35 late fee. I believe that I have paid for them and I also believe that they should reimburse me since their technician was clearly incompetent. I question the competentcy of the accounting department as well.
I had a technician come by to inspect my refrigerator/freezer. He arrived within the scheduled appointment time. He had some sort of virus thing going on and kept sniffling and coughing. He did not cover his cough. He stuck his head inside my freezer and started coughing. I told him not to cough inside my freezer. He seemed insulted but continued with the inspection. He coughed again inside the freezer. His hands were dirty. He said the motor was shot and that a new one would be $300. I said I didn't want it fixed and that I would just pay the $55 service fee. He said he would do it for $250 but there was no amount he could have offered that would make me let him do any more than he had already done. I called West Coast Chief and complained but the Service manager just kept making excuses for the technician. I couldn't believe the experience I had just been through especially in the wake of the coronavirus. Unbelievable
I'm an elderly lady who needs air conditioning and/or heat. I called this company because my neighbor recommended them. I am happy to report that they took care of my problem. Thankfully the system only needed cleaning. It was so dirty air was not getting through. I was amazed at the difference. I recommend West Coast to my friends & family.
I have worked with West Coast for no less than 15 years. Incredible company who takes really good of their customers. I refer everyone to this company first and foremost.
Three weeks after initial investigation, still waiting West Coast Chief to submit report to Fidelity National Home Warranty for AC replacement.
West Coast Chief technician came on 7/30/19 for AC failure investigation, came again on 8/5/19 for 2nd investigation, and again 8/9/19 for replacement quote. Three weeks after initial service, I am still waiting West Coast Chief to submit AC replacement report to Fidelity National Home Warranty, older family members suffer the summer heat for 3 weeks already. It take West Coast Chief ridiculously long for AC replacement estimate.
Please submit the replacement report to Fidelity National Home Warranty immediately so we can proceed with AC replacement.
1st visit tech determined low freon pressure, recommended to perform freon leak test to determine location of leak. After test, found leak in compressor; reported to Fidelity that a compressor replacement is needed. Per Fidelity's request, provided replacement cost for the AC system but Fidelity closed out work order as homeowner accepted cash out. Please contact your Fidelity National Home Warranty for further details. Thank you
Paid for Service Call for diagnostic microwave repair, paid 65.00 No diagnostic/repair quote emailed after months of calls then asked for more money.
I called West Coast Chief Repair on advice of Home Advisor Network for microwave (serial #***) repair and a service agent came to my home on 09.08.2018 for a diagnostic and quote at a cost of 65.00.
The rep was surly & did not seem knowledgeable -took a long time to put the microwave back together using a fold out "map." Expressed he was having trouble.
I gave a check to the rep received a field receipt. #***
He told me the office would call me with a quote for the repair and the repair would be less the 65.00.
A couple weeks went by, I heard nothing so I called. They said they had emailed a quote - I had not received it but they told me the cost of repair and I said yes I wished to proceed and they confirmed it would be less the 65.00 fee.
The man said he'd email the quote when he got off the phone and call me back once he had the part.
I heard nothing more. I called again some weeks later, again. I was told the same thing - they had sent the quote but I had not responded so it was my fault. I gave my email AGAIN. I received no quote. And the go ahead to get the part.
They said the same thing about checking for the part. --that they would call me in next days. I waited.
I noticed during this time, the 65.00 check had not been cashed - so I was giving them the benefit of the doubt this was not a scam. I called a total of three times over months after the service call.
When my bank statement arrived in early December, I noticed the check had been cashed. I was leaving for Australia for an extended time, and felt I had been scammed.
My microwave was never fixed.
I came across the receipt for the service call today - and called the Home Advisor network to report the behavior of the company they referred.
They had all the information there that they had referred me to West Coast Chief Repair. They forwarded my call to the Revdex.com.
I then noticed some YELP reviews with similar experiences to mine by this company.
I decided to give it one more try before filing a Revdex.com complaint and called West Coast one more time - and was on a with a woman called ***.
She found my quote and said they were sorry and she'd be happy to go ahead with the repair and it was an oversight.
We emailed so I know they had my address. I asked her to send the quote as she said she would email it. so I could approve it in writing. She did not send.
She emailed back saying they needed to see if they could get the part. (In all these calls - I was never told what "part" this was).
She called back later... and said, as it had been a year (it had not... they told me they were ordering the part were in Oct/Nov last year)... She said that I would need to be charged ANOTHER initial service fee. This means they were simply taking my 65.00 from last year as profit and wanting more money upfront.
I asked to speak to a manager - I was so upset. I had a talk with ***. He spoke in circles telling me over and over things like all his repair men work off "maps" of microwaves (fine - I said I accepted that). He apologized for (and I still don't understand this apology) "for taking so long to cash your check." ? -- I said the problem is that you did not supply to me what the check was for - that you constantly told me you were "ordering a part" and "emailing a quote" over months and months and never did either. and now you want to charge me again.
He was very belligerent and would not tell me why I had not received any kind of quote paperwork - even today, when *** said she had it and was sending it. He was unprofessional and bullying. I hung up.
I called Home Advisor again. A Rep called *** looked up my file and was very concerned. He went to the comment/review section of West Coast Cheif Repair on site and found multiple comments identical to my experience -- This company has destroyed consumer trust and taken/witheld my money dishonestly while asking for more. I wish refund of the 65.00.
I had hoped to 1. receive a diagnostic and quote as I have been asking since last Sept. 2. I was happy earlier today to simply pay for the quote for microwave repair that Jessica quoted on the phone. However, when she called back and I subsequently spoke to Sean - my worst fear were realized as they asked for MORE money for a whole new service call when the failure was on their side to conduct business practise.
9/8/2018 we came out to customer's home and diagnosed microwave failure, recommended to replace main control board and touch pad.
9/13/2018 4:42 PM we left a voicemail for the customer to call us back and follow up on estimate/review
7/31/2019 customer requested for work to be completed
Before proceeding with estimated work from 9/8/2018, we advised customer that'll have to re-inspect the appliance to ensure same parts for repairs are necessary and to re-confirm estimate as it was almost a year ago since we've inspected. Explained to customer that we'll have to charge service call fee to re-inspect the appliance and as usual, upon approval for work, we waive this service fee. Customer refused to pay another service fee and schedule appointment. Customer then requested to speak to a manager; manager explained once again and offered to send tech back out without additional service fee; customer refused.
We're ready to proceed but would need to re-inspect the appliance to ensure failure and necessary parts are necessary along with confirming availability/pricing of parts. Work was estimated 9/8/2018 and we cannot proceed without re-inspecting it again.
Contractor sent a tech out to service my fridge. Tech scratched my floor when pulling out fridge as well as when pulled his briefcase across floor
Original date of service 8/21
Problem date 8/21
Tech was asked to wait while I called to complain said was going to put his tools and briefcase in van. Tech knew what he did was wrong and to avoid getting in trouble and having business need to file insurance claim he took off and is now lying about the issue. Brought this up to multiple members of management and they are rude and disrespectful toward their customers and now don't want to fix what they broke
admit fault and fix what they broke. I'm afraid to have this company return to fix my refrigerator which my home warranty company employees. they will either purposely break or not fix the issue they were originally paid to do. But now since they use unprofessional and rude language toward their customer which they called me a liar I don't want them near my family. I am willing to speak to the media, angie's list, Facebook, twitter and homeadvisor to ensure another customer doesn't have to go through this. I have emails from the company to show correspondence and before and after pictures to show date times and stamp that they damaged my floors. America Home shield has voice recordings date and time stamped
When service tech arrived, homeowner stated that he had other vendors/service techs prior to us. Tech pulled out refrigerator, could not determine failure and reported to the office that another tech is needed. We have no reason to drag a tool box across and have it scratch the floor, this is something very obvious and is visible as being done. Homeowner did not inform service tech of any scratches when we pulled out the refrigerator, only after tech left and service wasn't completed on site (homeowner was initially upset as he had 2 infants and medication in refrigerator and service tech could not repair..) We are not calling homeowner a liar but trying to explain that we would have noted any damage on our invoice when our fault. Management has spoken to the homeowner and he is not accepting our position and ignoring the fact that there were other service techs prior to us. We believe homeowner is seeking to get his floors repaired at someone's cost, we have no reason to cause damages. Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
Service Provider is claiming, "homeowner stated that he had other vendors/service techs prior to us." This is untrue! I made both the home warranty company aware on 8/21 at 445pm which is time stamped on their notes, which has been confirmed by American Home Sheild (AHS). I also made this company aware the following day 8/22 in the morning and received a call from Andrew the tech's manager. An email was sent to him and time stamped at 3:41pm as soon as I got home from work. I got a second opinion from another repair company on 8/23 at 8:05am. The first time this company sent out a tech to diagnose the issue of my refrigerator they sent out a tech who personally said, "He has NEVER worked on my brand of fridge and had NO idea why he was sent". Tech scratched my floor when pulling out fridge as well as when he continuously moved it back in forth to try to fit behind it and as well when he pulled his briefcase across floor on 8/21. I did tell the tech he scratched my floor because I told him to stop dragging it and I personally got up to hand it to him and showed him what he did. At that time the tech was asked to wait while I called to complain which is documented by *** Home *** The tech said was going to put his tools and briefcase in van. Tech knew what he did was wrong and to avoid getting in trouble and having business need to file insurance claim he took off and is now lying about the issue. This response by the business' General Manager *** is erroneous, unprofessional, inaccurate and defamation. Which is again proven by the response of "We believe homeowner is seeking to get his floors repaired at someone's cost, we have no reason to cause damages". This goes to show you what kind of company they are how they continuously talk bad about their customers. All they are to them are dollar signs and don't want to admit to their faults.
Hello ***,
Thank you for taking my call. The homeowner, *** has accepted a cash out for his refrigerator service ticket with the home warranty company and they have closed it out on their end, I was told to do the same as well.
Thank you
***
West Coast Chief Repair, Inc.
(The consumer indicated he/she DID NOT accept the response from the business.)
My home warranty company offered me a cash out due to the fact, they thought this company was extremely unprofessional and continues to be by not admitting their faults. The home warranty company did not want me, their customer at risk due to West Coast's extremely aggressive and rude tone in addition to West Coast's Chief Repairs unethical practices. The home warranty did not want West Coast to further damage my floors or purposely not to fix my refrigerator. I do want an apology and for them to fix my floors.
They deserve 0 stars! This is the worst company I've ever dealt with. I have no idea how they are still in business. My AC broke and I was required to use them through my home warranty. They were very prompt to come look at my unit, spent a total of 20 - 30 mins checking things out, and then told me I needed a new blower, filters and some other parts. It has been over a month and a half since the tech was here and all I keep hearing from them is "We will call you back with an update" but they NEVER do. I had to go buy a $400 portable AC unit just so I could have some sort of comfort at night and when I work from home.
If you make a promise to call back, not once, not twice, but 4 times, follow through with it.
Hello Mr. Guzman,
our apologies for any inconveniences we may have caused. Some of the delays on the turnaround time has to do with limited information that we had off the air conditioning system which resulted in little longer to locate the parts and estimate the job in order to provide it to your home warranty company. Once we receive authorization, we'd contact you to schedule an appointment, sorry for not returning the call to schedule service. Work has been authorized 8/27 and parts have been ordered. Our insurance rep will contact you with an update on parts and schedule. Thank you for your patience
-Sean, General Manager
This is the worst company I've ever dealt with. I have no idea how they are still in business. I was required to use them through my home warranty when my AC broke. It took them over a month to finally fix my AC (do you know what it's like living in the summer without any AC?) We had to schedule 5 different appointments with them, and each time, they arrived HOURS after the scheduled times (i.e., around 6 or 7 when our scheduled window was 9AM to 4PM). That means 5 different days I had to take off work and wait around for them to never show up. Then, once they finally showed up, the repair person was incredibly rude- and wasn't able to fix our AC. Again, it took over a month for it to finally be repaired.