West Coast Heating & Air Conditioning

To Whom It May Concern,This letter is in response to our customer Alison *** West Coast Heating & Air Condinstalled new equipment consisting of a new air conditioner, new coil, new furnace and new tank less water heater in Sept I went out several times due to Mrs ***'s complaints regarding not having immediate hot water and found no problems with the water heater As you will see per the contract that I did not promise a Tune up each year as she stated in the complaint.Mrs [redacted] phoned the office several times before I went out again When I went out I found that the circuit board had gone out, this was ordered and replaced at no charge and covered under warranty Again Mrs*** phoned the office demanding that I go out and fix the problem After performing a complete diagnostic on the water heater I discovered that Mrs*** had hired a plumber previously, the pipe the plumber ran for the water heater was undersized I spent several hours and did not charge her for any of my time I called the diagnostic center and spoke with a certified Technician and went through my whole installation of the water heater the service technician found nothing wrong with my installation, however he also stated that the size of the pipe was undersized causing the water pressures to not work properly After spending several hours on the phone with the technician he was able to walk me through adjusting twelve valves and that seemed to solve the problem.In June I had some medical issues that did not allow me to work my business The office was closed due to not having employees to run the service field The office was closed from June through the middle of October I am now able to take care of warranty issues Warranty covers year parts and year labor warrantyI did arrive unannounced but Mrs [redacted] could have rescheduled with meThe invoice that I left on her table was not for hours as she stated in her complaint, but only for hours of labor and I did not charge her for the capacitor I will waive the charges per the invoice I left with her and will go out and reinstall the filters which are also not covered under the equipment warranty, however I will not charge her for that either.Demands requested:I have attached the copies of the invoices proving that the equipment was new at the time of installation, Sept 2012.A copy of the service invoice showing that I only charged her for hours I really can't understand why she would think that $X hours would equal $I will waive that labor charge.I performed a tuon her furnace, but if it is not to her satisfaction then I will tune it up again, however I cleaned the furnace when I was thereFrom now on I will take a picture of my work for proofI will not pay for someone else to come out and check to see whether I installed new equipment, my invoices from my suppliers should be proof enough If Mrs [redacted] is in agreement with my offer then I will phone her to schedule a time to go out and do another tuon her furnace and install new filters this one time and hopefully this will resolve the complaint against my companySincerely, [redacted]