Complaint: [redacted] I am rejecting this response because was told something different by company today via telephone Contractors never came out on December 2ndThey called the day before with an hour notice so came out on December 1st.When contractors arrived to our house they informed us that building could be moved however would take them a full day to doThey were hoping to get it done the evening beforeContractors also informed us that they were over scheduled the day of our actual appointment and thus they weren't sure how they were going to get our job doneThe next day arrived of our scheduled appointment and when no contractors or calls received we reached out the office.Brenda I'm assuming the company's receptionist stated that we didn't even have an appointment for our building to be moved on December 2ndShe said she could schedule us for an appointment for the 8th of December which didn't work for us since we were out of town.Asked to talk with manager, but was told they weren't available but someone would call on SaturdayGuess what no manager called usWhen we out reached again we were told that they haven't been able to get a hold of contractors and asked that we send them a picture of where the building was, which road it needed to moved down and where it was to be placed Were informed we would receive a call on Monday, which we didn't and yet again had to callNo answers were given and and again had to wait for a call backIt wasn't untilWednesday after multiple calls to the company that we were informed that they couldn't (wouldn't) be moving our building.Numerous rationales of why it couldn't be moved were given: new area not flat enough (had truck loads of gravel delivered, retaining wall built and had leveled by professional), couldn't carry to new location (would have to take apart differently and this would take more time- and the contractors were already over scheduled and they couldn't do it as quickly as they hoped), dirt at corner of back wall (never were we given a list of how the pole barn needed to look prior to moving it- took off day of work and made sure it was completely emptied, never did company inform us that no dirt can touch any portion of pole barn, did offer to help move when contractors did come out) When contractors came out they didn't say they couldn't move the buildingThis company built our pole barn do they keep records of how it was built?Company should ask for pictures like their competitors do or come out to site prior to quoting and having customer complete contract and giving them 50% deposit to make sure they can do the job.Give customer specific instructions or list they should follow ie no dirt around building etc prior to appointmentBe honest and transparent with customer and not give multiple various reasons and excuses that don't match up.Work on follow throughCustomer shouldn't have to call to find out why someone didn't do the job they paid them to do and have to make multiple calls on multiple days to get answersFaster response equals happier customerIf you say you are going to refund someone by a date do it!! We were told by JR on December 8th that we would be receiving a check with our refund on December 16th, but no check has arrivedWe again had to call today and speak with multiple people and were given various answers, which is incredibly frustrating and to top it off JR never called us backSpoke with two different people one informed us from their account payable department that a check hasn't even been issued and wouldn't until the end of the monthDaniel stated that our check could have been lost, but never could confirm if check was issued or if so date it was mailedPoor poor service! It's upsetting to have given some hundreds of dollars and wait months for them to do a job and then not have them do itDuring that time we could have had another company do the job!!Want money back immediately! Want tracking number or so proof that check has been sent Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The checklist still doesn't prove they informed us that the gables were an extra cost I've asked that settlement be made by adding language to their website saying that the photos are suggested configurations In addition the company should send the checklist when the order form and contract are sent in order to prevent this kind of issue Sincerely, [redacted] ***
We have many pictures on our web site that reflect many different options.We use written contracts to ensure that the building you are ordering is what you wantPlease see attached signed order form from the customerI have also attached our scheduling checklist, where you can see we diligently go over all the options the customer has requestedThe last attachment is the final invoiceAs you can see we did deliver and install all the options the customer ordered.Gables are an option this customer did not choose as per their contractGable ends for this size building are $Per GableWe can only deliver and install what is ordered and approved by the customer as per their contract ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
I have attached the Invoice from the delivery of this buildingBoth Buildings were delivered on 8/2/I have also attached a picture of the building in this complaintThe site pictures show that the building was placed right where the cone was placedWe did receive the call the same day 8/2/We also spoke with the installers the same day who stated that the customer did not ask the crew to put the building right up to the fenceWe do not normally place buildings on property lines/Fence Lines unless specifically requested by the customer as this is not normally allowed by the City and County Building Code without Permits and a varianceWe also require a minimum of 2' of work space on all four sides of a structureDue to the enclosure on the back end of this building we would not have been able to build it all the way up against the fenceThe Fee for this structure to move it is $we offered the move to this customer at a greatly discounted price of $which the customer agreed toAs we are a contractor all agreements must be in writing, so a contract was sent to the customerWe had scheduled with the customer to return to the site and move the building, but had not received the contract backThe customer was notified that if we did not have the signed contract back we could not preform the serviceWe received the contract back and the customer had written "signed under protest"We do not force our services on anyone and did not want the customer to feel like she was being forced to use our services as there are hundreds of contractors out thereWe cannot accept a contract under duress or protest
Complaint: [redacted] I am rejecting this response because: As purchasers of the carport, although we dealt with [redacted] , we had no knowledge of the contract between Ms [redacted] and WCMBAs far as we knew, our money was going to WCMB directly In addition, we are not responsible for Laura not checking her voice messagesWe responded by voice message at noon on the day specified At 1:30, a voice message was left by Laura stating we were removed from the schedule At 3pm, we called to try and get back on the schedule and was told it was too late The next day, we called and cancelled the contract Then we purchased a building from their competitor To call us on the day following the Revdex.com complaint does not excuse this issue and our problems are with WCMB and not with [redacted] As far as we are concerned she did everything right and our deposit is due us from WCMB.Sincerely, [redacted]
This request has been received and is on Adam's desk for schedulingThe repair is set for next week10-3, 10-4, or 10-Once Adam is able to narrow done a date and time you will be notified via your cell phone number we have on file
The scheduler did not get the message at that timeWe have since called you back to schedule delivery and installation for the same date and timeThe customer has chosen to cancel the order anyway.We did not collect any monies from you; the order and the deposit was placed with your local dealer [redacted] You would need to contact the dealer as per the contract regarding your deposit
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
This customer placed an order for a custom 10' wide buildingOur Staff called to schedule with the customer, and when doing so offered the customer the standard 12' building for the same costThe customer agreed to this optionOnce on site it was determined that the 12' wide building would not fit in the location the customer choseTherefore the 12’ wide building had to be restockedThe restock fee on the building is $This was waived as a good will gesture to the customerWe scheduled again with the customer for the 10’ wide buildingAs the 10’ Wide building is a custom building, it does require a 50% deposit; prior to construction as per the contractThe customer was scheduled for delivery on 4/5/the crew to arrive between 10:00am and 1:00pmThe crew arrived during the scheduled time frame and was turned away and asked to return in hours by the customerAs the Customer had other contractors on site and did not have space for our crew at the scheduled timeThe crew did attempt to return to the site and there were still other contractors on siteAt that point the customer asked our crew to go ahead and do the installation even though the other contracts were not finished and still on siteDue to the other contractors on site there was not only enough space for our crew to park and have both space to unload the materials and work space for the installation; and the contractors were doing roofing repairs directly above our work siteTherefore this was not a safe work environment at that timeThe restock fee on the building was again $We yet again waived the restock feeWe rescheduled with the customer once again for our crew to arrive on 4/between 11:00am and 2:00pmWe started receiving calls from the customer right away that morning wanting to know where the crew wasYelling and screaming at our staff that they were supposed to be on site at 6:00am JR one of our General Managers tried speaking with the customer, he tried everything we could to help this customerThe customer stated that he was calling his attorney; therefore at that point we could no longer provide servicesWe have made every attempt to deliver and install the buildingThe building order has been canceled
Complaint: [redacted] I am rejecting this response because: Whoever answered this response from West Coast either, hasn't talked to Shawna or 2, needs to retrain Shawna or her supervisor and let them know that they do not represent [redacted] *** In addition, they said that they let us know that the order was ready in October, months later than the original week delivery date of middle to end of the month of August By stating in the response that they called months later to deliver should tell this responder that there was a problem And, in addition, I have a copy of the formal cancellation that was sent on 8/31/faxed to West Coast at 6:AM Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: When we ordered the building we were asked about the doorsWe requested that the doors go in At no time were we told that the doors would not be installed properly and would leak Why would we order doors that would leak when the whole idea of cover is to keep dry? Majority of the doors in the world open in There was nothing on the plans and nothing on the order that states that the doors would leak if they open in Our first knowledge that the doors should not open in was when Benny came to inspect the building in December He looked over the building and said "the windows were not finished - screws should be covered, and caulk not put in." "And the doors were not put on properly" "Doors only open out" Received a call several days later from Jordan (Jan @ am) Said that MrA [redacted] (not sure of spelling) requested pictures of the inside of building and they were sent Clearly what was built inside is nothing to do with the building nor is it attached to the building....this would not cause leakage The windows have never been addressed from WCMB, Inc We went to a local business who represented this company and they found it odd about the doors What are we to do? [redacted]
At no point do we or have we represented our company as [redacted] We received an order for this customer on 8/31/The order appears to be dated for July 6, This order was placed thru the customer’s local dealer [redacted] To the best of our knowledge and our contract with [redacted] we are the only Manufacturer she orders thru.We called to schedule with the customer and did so for Delivery and Installation on October 27thWe then got a call back stating that this order was previously canceledWe did not have record of this, but no problem we canceled the order on our end and advised the customer that as per the contract they would have to contact their dealer regarding any deposits placed with themWe have not contacted this customer again
We have been to this customers site regarding leaks and have previously determined that the leaks are due to tree debrisWe had verbally agreed that we would come back out again with another crew and have them inspect the building to determine what was causing the leaks with the agreement that if this crew determined that the leaks were caused by tree debris as well then the customer would pay and charges related to the repairs done at that timeWe had typed up the agreement and was ready to send, but then received thisPlease let me know if the customer wants to move forward with our agreement
Complaint: [redacted] I am rejecting this response because: I am writing in regards to West Coast Building's responseAs I said before, we were never informed that we should be concerned with leaking from the bottom of the shedWe called Janice beforehand to get all the dimensions and specifications of what the concrete pad should be before we had it pouredWe wanted to make sure that everything was perfect for our new buildingI did question while it was being erected if it would leak around the bottom and was told, "our buildings do not leak." I had no reason to question any further, as I am not a contractor I can guarantee and prove that this concrete pad is not slopped to the center and the building is not sweatingThe water is running in from the bottomI can prove this to be true and would have taken a water hose out to the building to show the contractor who was sent out by this companyBut instead, he refused to listen to me or inspect the situationInstead, he spent a total of minutes here and left in a huff, stating that this call was a waste of his timeThat the building was leaking around the bottom and this company does not warranty for thisWe have a total of $5,into this shed including the concreteWe certainly did not expect this building to leakAs far as West Coast response that the customer has days to complain if they are dissatisfied with the building, well it wasn't until it rained that we were dissatisfiedSurely not our fault that it was erected in the summertime- July to be exact with no measurable rain until the end of SeptemberSo, yes, we did voice our concern with leaking, but did not know that it was our responsibility to ask for some type of barrier to keep it from leakingHow would we know that we should demand a barrier? We are in shock with the lack of respect and professionalism that this company has shownAs we read through the many customer complaints to the Revdex.com about this company, we were mortifiedNot so much about the number of complaints, but the lack of respect shown back to the customers We did not know that we could investigate complaintsWe will surely do so in the futureWe have purchased many inexpensive outbuildings in the past for our former properties and never had leaksIn fact, we erected a cheap Home Depot building ourselves and it did not leakWe are asking for a mediator to please step in as it is obvious that this company is not taking responsibility for it's bad design or bad constructionThey are pointing fingers while not having the facts to support their accusations If this company will not send out a contractor to fix it, then we are asking for a monetary amount to have a contractor come here to fix itWe would not have the ability or knowledge to fix it ourselvesWhich is why we spent $5,for a contractor to do itYes, $5,spent to keep our possessions dry and free of moldWe are enclosing pictures to prove our caseNot sure how many I can submit here, but can provide them for anyone who would like to see what the truth looks like ***Please see attached photos[redacted] Sincerely, [redacted] ***
Regarding West Coast Metal Buildings: I have spoken with Jesus who said that the management would get back to me regarding leaking doors It has been months and I have not heard from them I am concerned that this will not be taken care of before the rains come Can you help with this matter? Thank you [redacted]
Complaint: [redacted] I am rejecting this response because: This business has proven that they are not standing behind their product and that they have other complaints against themResponding to my complaint with one that had nothing to do with my building proves itThe roof still leaks we are not happy with the product or the business and I will be letting everyone I know about how they handle thingsAgain I had to call them after they damaged the panel at install of the building to find out where they were and when they were going to fix it and they wanted pictures for something their employee didWouldn't you have the employee take the picture and be out promptly to replace the panel and finish the job especially when they had received paymentThe business behavior is not to reply and they think it will go awayPoor customer service and communicationGreat until they get your money then the attitude is what everThey need to come out and fix the issue.NOT HAPPY WITH THIS BUSINESS Sincerely, [redacted]
As per the written contract the customer has days from the installation date to notify WCMB if not completely satisfiedWCMB does take repair requests up to days after the installation dateIn this case the request the building was installed on 8/18/and the repair request was received on 2/14/At Months after the installation the request has well exceeded the limits set by the contractThe Customer is responsible for all care and maintenance to the building at this point
Complaint: [redacted] I am rejecting this response because was told something different by company today via telephone Contractors never came out on December 2ndThey called the day before with an hour notice so came out on December 1st.When contractors arrived to our house they informed us that building could be moved however would take them a full day to doThey were hoping to get it done the evening beforeContractors also informed us that they were over scheduled the day of our actual appointment and thus they weren't sure how they were going to get our job doneThe next day arrived of our scheduled appointment and when no contractors or calls received we reached out the office.Brenda I'm assuming the company's receptionist stated that we didn't even have an appointment for our building to be moved on December 2ndShe said she could schedule us for an appointment for the 8th of December which didn't work for us since we were out of town.Asked to talk with manager, but was told they weren't available but someone would call on SaturdayGuess what no manager called usWhen we out reached again we were told that they haven't been able to get a hold of contractors and asked that we send them a picture of where the building was, which road it needed to moved down and where it was to be placed Were informed we would receive a call on Monday, which we didn't and yet again had to callNo answers were given and and again had to wait for a call backIt wasn't untilWednesday after multiple calls to the company that we were informed that they couldn't (wouldn't) be moving our building.Numerous rationales of why it couldn't be moved were given: new area not flat enough (had truck loads of gravel delivered, retaining wall built and had leveled by professional), couldn't carry to new location (would have to take apart differently and this would take more time- and the contractors were already over scheduled and they couldn't do it as quickly as they hoped), dirt at corner of back wall (never were we given a list of how the pole barn needed to look prior to moving it- took off day of work and made sure it was completely emptied, never did company inform us that no dirt can touch any portion of pole barn, did offer to help move when contractors did come out) When contractors came out they didn't say they couldn't move the buildingThis company built our pole barn do they keep records of how it was built?Company should ask for pictures like their competitors do or come out to site prior to quoting and having customer complete contract and giving them 50% deposit to make sure they can do the job.Give customer specific instructions or list they should follow ie no dirt around building etc prior to appointmentBe honest and transparent with customer and not give multiple various reasons and excuses that don't match up.Work on follow throughCustomer shouldn't have to call to find out why someone didn't do the job they paid them to do and have to make multiple calls on multiple days to get answersFaster response equals happier customerIf you say you are going to refund someone by a date do it!! We were told by JR on December 8th that we would be receiving a check with our refund on December 16th, but no check has arrivedWe again had to call today and speak with multiple people and were given various answers, which is incredibly frustrating and to top it off JR never called us backSpoke with two different people one informed us from their account payable department that a check hasn't even been issued and wouldn't until the end of the monthDaniel stated that our check could have been lost, but never could confirm if check was issued or if so date it was mailedPoor poor service! It's upsetting to have given some hundreds of dollars and wait months for them to do a job and then not have them do itDuring that time we could have had another company do the job!!Want money back immediately! Want tracking number or so proof that check has been sent Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The checklist still doesn't prove they informed us that the gables were an extra cost I've asked that settlement be made by adding language to their website saying that the photos are suggested configurations In addition the company should send the checklist when the order form and contract are sent in order to prevent this kind of issue Sincerely, [redacted] ***
We have many pictures on our web site that reflect many different options.We use written contracts to ensure that the building you are ordering is what you wantPlease see attached signed order form from the customerI have also attached our scheduling checklist, where you can see we diligently go over all the options the customer has requestedThe last attachment is the final invoiceAs you can see we did deliver and install all the options the customer ordered.Gables are an option this customer did not choose as per their contractGable ends for this size building are $Per GableWe can only deliver and install what is ordered and approved by the customer as per their contract ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
I have attached the Invoice from the delivery of this buildingBoth Buildings were delivered on 8/2/I have also attached a picture of the building in this complaintThe site pictures show that the building was placed right where the cone was placedWe did receive the call the same day 8/2/We also spoke with the installers the same day who stated that the customer did not ask the crew to put the building right up to the fenceWe do not normally place buildings on property lines/Fence Lines unless specifically requested by the customer as this is not normally allowed by the City and County Building Code without Permits and a varianceWe also require a minimum of 2' of work space on all four sides of a structureDue to the enclosure on the back end of this building we would not have been able to build it all the way up against the fenceThe Fee for this structure to move it is $we offered the move to this customer at a greatly discounted price of $which the customer agreed toAs we are a contractor all agreements must be in writing, so a contract was sent to the customerWe had scheduled with the customer to return to the site and move the building, but had not received the contract backThe customer was notified that if we did not have the signed contract back we could not preform the serviceWe received the contract back and the customer had written "signed under protest"We do not force our services on anyone and did not want the customer to feel like she was being forced to use our services as there are hundreds of contractors out thereWe cannot accept a contract under duress or protest
Complaint: [redacted] I am rejecting this response because: As purchasers of the carport, although we dealt with [redacted] , we had no knowledge of the contract between Ms [redacted] and WCMBAs far as we knew, our money was going to WCMB directly In addition, we are not responsible for Laura not checking her voice messagesWe responded by voice message at noon on the day specified At 1:30, a voice message was left by Laura stating we were removed from the schedule At 3pm, we called to try and get back on the schedule and was told it was too late The next day, we called and cancelled the contract Then we purchased a building from their competitor To call us on the day following the Revdex.com complaint does not excuse this issue and our problems are with WCMB and not with [redacted] As far as we are concerned she did everything right and our deposit is due us from WCMB.Sincerely, [redacted]
This request has been received and is on Adam's desk for schedulingThe repair is set for next week10-3, 10-4, or 10-Once Adam is able to narrow done a date and time you will be notified via your cell phone number we have on file
The scheduler did not get the message at that timeWe have since called you back to schedule delivery and installation for the same date and timeThe customer has chosen to cancel the order anyway.We did not collect any monies from you; the order and the deposit was placed with your local dealer [redacted] You would need to contact the dealer as per the contract regarding your deposit
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
This customer placed an order for a custom 10' wide buildingOur Staff called to schedule with the customer, and when doing so offered the customer the standard 12' building for the same costThe customer agreed to this optionOnce on site it was determined that the 12' wide building would not fit in the location the customer choseTherefore the 12’ wide building had to be restockedThe restock fee on the building is $This was waived as a good will gesture to the customerWe scheduled again with the customer for the 10’ wide buildingAs the 10’ Wide building is a custom building, it does require a 50% deposit; prior to construction as per the contractThe customer was scheduled for delivery on 4/5/the crew to arrive between 10:00am and 1:00pmThe crew arrived during the scheduled time frame and was turned away and asked to return in hours by the customerAs the Customer had other contractors on site and did not have space for our crew at the scheduled timeThe crew did attempt to return to the site and there were still other contractors on siteAt that point the customer asked our crew to go ahead and do the installation even though the other contracts were not finished and still on siteDue to the other contractors on site there was not only enough space for our crew to park and have both space to unload the materials and work space for the installation; and the contractors were doing roofing repairs directly above our work siteTherefore this was not a safe work environment at that timeThe restock fee on the building was again $We yet again waived the restock feeWe rescheduled with the customer once again for our crew to arrive on 4/between 11:00am and 2:00pmWe started receiving calls from the customer right away that morning wanting to know where the crew wasYelling and screaming at our staff that they were supposed to be on site at 6:00am JR one of our General Managers tried speaking with the customer, he tried everything we could to help this customerThe customer stated that he was calling his attorney; therefore at that point we could no longer provide servicesWe have made every attempt to deliver and install the buildingThe building order has been canceled
Complaint: [redacted] I am rejecting this response because: Whoever answered this response from West Coast either, hasn't talked to Shawna or 2, needs to retrain Shawna or her supervisor and let them know that they do not represent [redacted] *** In addition, they said that they let us know that the order was ready in October, months later than the original week delivery date of middle to end of the month of August By stating in the response that they called months later to deliver should tell this responder that there was a problem And, in addition, I have a copy of the formal cancellation that was sent on 8/31/faxed to West Coast at 6:AM Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: When we ordered the building we were asked about the doorsWe requested that the doors go in At no time were we told that the doors would not be installed properly and would leak Why would we order doors that would leak when the whole idea of cover is to keep dry? Majority of the doors in the world open in There was nothing on the plans and nothing on the order that states that the doors would leak if they open in Our first knowledge that the doors should not open in was when Benny came to inspect the building in December He looked over the building and said "the windows were not finished - screws should be covered, and caulk not put in." "And the doors were not put on properly" "Doors only open out" Received a call several days later from Jordan (Jan @ am) Said that MrA [redacted] (not sure of spelling) requested pictures of the inside of building and they were sent Clearly what was built inside is nothing to do with the building nor is it attached to the building....this would not cause leakage The windows have never been addressed from WCMB, Inc We went to a local business who represented this company and they found it odd about the doors What are we to do? [redacted]
At no point do we or have we represented our company as [redacted] We received an order for this customer on 8/31/The order appears to be dated for July 6, This order was placed thru the customer’s local dealer [redacted] To the best of our knowledge and our contract with [redacted] we are the only Manufacturer she orders thru.We called to schedule with the customer and did so for Delivery and Installation on October 27thWe then got a call back stating that this order was previously canceledWe did not have record of this, but no problem we canceled the order on our end and advised the customer that as per the contract they would have to contact their dealer regarding any deposits placed with themWe have not contacted this customer again
We have been to this customers site regarding leaks and have previously determined that the leaks are due to tree debrisWe had verbally agreed that we would come back out again with another crew and have them inspect the building to determine what was causing the leaks with the agreement that if this crew determined that the leaks were caused by tree debris as well then the customer would pay and charges related to the repairs done at that timeWe had typed up the agreement and was ready to send, but then received thisPlease let me know if the customer wants to move forward with our agreement
Complaint: [redacted] I am rejecting this response because: I am writing in regards to West Coast Building's responseAs I said before, we were never informed that we should be concerned with leaking from the bottom of the shedWe called Janice beforehand to get all the dimensions and specifications of what the concrete pad should be before we had it pouredWe wanted to make sure that everything was perfect for our new buildingI did question while it was being erected if it would leak around the bottom and was told, "our buildings do not leak." I had no reason to question any further, as I am not a contractor I can guarantee and prove that this concrete pad is not slopped to the center and the building is not sweatingThe water is running in from the bottomI can prove this to be true and would have taken a water hose out to the building to show the contractor who was sent out by this companyBut instead, he refused to listen to me or inspect the situationInstead, he spent a total of minutes here and left in a huff, stating that this call was a waste of his timeThat the building was leaking around the bottom and this company does not warranty for thisWe have a total of $5,into this shed including the concreteWe certainly did not expect this building to leakAs far as West Coast response that the customer has days to complain if they are dissatisfied with the building, well it wasn't until it rained that we were dissatisfiedSurely not our fault that it was erected in the summertime- July to be exact with no measurable rain until the end of SeptemberSo, yes, we did voice our concern with leaking, but did not know that it was our responsibility to ask for some type of barrier to keep it from leakingHow would we know that we should demand a barrier? We are in shock with the lack of respect and professionalism that this company has shownAs we read through the many customer complaints to the Revdex.com about this company, we were mortifiedNot so much about the number of complaints, but the lack of respect shown back to the customers We did not know that we could investigate complaintsWe will surely do so in the futureWe have purchased many inexpensive outbuildings in the past for our former properties and never had leaksIn fact, we erected a cheap Home Depot building ourselves and it did not leakWe are asking for a mediator to please step in as it is obvious that this company is not taking responsibility for it's bad design or bad constructionThey are pointing fingers while not having the facts to support their accusations If this company will not send out a contractor to fix it, then we are asking for a monetary amount to have a contractor come here to fix itWe would not have the ability or knowledge to fix it ourselvesWhich is why we spent $5,for a contractor to do itYes, $5,spent to keep our possessions dry and free of moldWe are enclosing pictures to prove our caseNot sure how many I can submit here, but can provide them for anyone who would like to see what the truth looks like ***Please see attached photos[redacted] Sincerely, [redacted] ***
Regarding West Coast Metal Buildings: I have spoken with Jesus who said that the management would get back to me regarding leaking doors It has been months and I have not heard from them I am concerned that this will not be taken care of before the rains come Can you help with this matter? Thank you [redacted]
Complaint: [redacted] That is correct, the carport just needs to go straight back to the fence, approximately 7'.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: This business has proven that they are not standing behind their product and that they have other complaints against themResponding to my complaint with one that had nothing to do with my building proves itThe roof still leaks we are not happy with the product or the business and I will be letting everyone I know about how they handle thingsAgain I had to call them after they damaged the panel at install of the building to find out where they were and when they were going to fix it and they wanted pictures for something their employee didWouldn't you have the employee take the picture and be out promptly to replace the panel and finish the job especially when they had received paymentThe business behavior is not to reply and they think it will go awayPoor customer service and communicationGreat until they get your money then the attitude is what everThey need to come out and fix the issue.NOT HAPPY WITH THIS BUSINESS Sincerely, [redacted]
As per the written contract the customer has days from the installation date to notify WCMB if not completely satisfiedWCMB does take repair requests up to days after the installation dateIn this case the request the building was installed on 8/18/and the repair request was received on 2/14/At Months after the installation the request has well exceeded the limits set by the contractThe Customer is responsible for all care and maintenance to the building at this point