West Coast Mobile Home Improvement

Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Mr [redacted] did not pay for his job upon completion as stated on our work orderWhen we called him the next day for payment he stated all of his issues with our workWe told him we would need to come back out to his property to look at it and repair as necessaryWe want to do a good job for him and do what we contracted with himOver the phone, he told the owner of the company that he did not want anyone back out to his property even though he stated that he was not happy with the work which we intend to fix and make rightHe then hung up on the ownerWe made several attempts to contact him and settle the issue, along with having the original inspector contact him and his daughterWe have every intention of getting this work done and complete to fix the problems but we need to be able to get back out to do itWe do require payment for the work we did especially if the customer will not let us back outHow can we solve a problem and settle this if the customer is unwilling to let us fix the issues? We have not been given any opportunities to make it right and all of our attempts have been fruitless

Initial Business Response /* (1000, 5, 2014/08/14) */
We are currently working with the customer to solve his complaints
Initial Consumer Rebuttal /* (2000, 7, 2014/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/06/02) */
Mr*** did not pay for his job upon completion as stated on our work orderWhen we called him the next day for payment he stated all of his issues with our workWe told him we would need to come back out to his property to look at it
and repair as necessaryWe want to do a good job for him and do what we contracted with himOver the phone, he told the owner of the company that he did not want anyone back out to his property even though he stated that he was not happy with the work which we intend to fix and make rightHe then hung up on the ownerWe made several attempts to contact him and settle the issue, along with having the original inspector contact him and his daughterWe have every intention of getting this work done and complete to fix the problems but we need to be able to get back out to do itWe do require payment for the work we did especially if the customer will not let us back outHow can we solve a problem and settle this if the customer is unwilling to let us fix the issues? We have not been given any opportunities to make it right and all of our attempts have been fruitless

Initial Business Response /* (1000, 5, 2014/09/02) */
I sent this to a field supervisor to speak with Mrs***To my knowledge they have worked something outI will follow up

I had fairly serious sub-floor issues in my mobile home Called WCMHI, set up an appointment The inspector (Kevin) checked my problem areas, gave me a written estimate (reasonable) Scheduled the work Two teams responded the on the appointed dayone for support work under the home and the other to remove and replace sub floor in two areas The sub floor team, a family of three, did exceptional work, were very pleasant and worked steadily for a long day I am very pleased with the whole experience

Initial Business Response /* (1000, 5, 2014/09/08) */
We have been unsuccessful at reaching Mrs. [redacted] by phone, we sent our inspector [redacted] to visit her on Friday 9/5 and she was not home. We went to her house because she wasn't answering her phone, we thought maybe we'd catch her at her...

house. We are still actively trying to communicate with the customer, as we would like to resolve her issues ASAP.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one has called me; my number is the same for many years. XXX-XXX-XXXX. I have not received a call.
Without an appointment, it is useless to send someone unannounced to my home. Who is [redacted]? I
A phone call would be welcomed, so would an email stating what they will do to respond to this complaint.
I await their response.
[redacted]
Final Business Response /* (4000, 9, 2014/09/12) */
[redacted] was finally able to reach Ms. [redacted] via phone. They have scheduled a time to meet, which I believe is this coming Monday. We will be attempting to work this out and come to an agreement.
Final Consumer Response /* (4200, 11, 2014/09/18) */
[redacted], Inspector with West Coast Mobile Home Improvement arrived at 3:10 pm on September 15, 2014.
He told me that [redacted], the original inspector who had written the two Agreements,[redacted], Inspector with West Coast Mobile Home Improvement arrived at 3:10 pm on September 15, 2014.
He told me that [redacted], the original inspector who had written the two Agreements, was someone he knew personally since he was 14-years-old. Additionally, [redacted]explained that when [redacted] (the technician) arrived at my home and saw that the work did not entail the concrete demolition / reconstruction, he, [redacted], should have called the owner. In fact [redacted] called [redacted], the person who wrote the Agreement and explained that the work did not entail the demolition described. No offer was made to reduce the price at that time, nor did anyone in the company call to make the adjustment. I would have thought that the adjustment was not the responsibility of the worker but of the author of the Agreement, but clearly I don't have an understanding of their chain of command.
[redacted]described what he termed as a "failure in communication" since I had both telephoned and emailed the office more than once and spoken with Stephanie to whom I described my complaint and asked to be contacted by the owner, [redacted]. For some unknown reason I did not receive a call back to address my complaint. Hence, I made the complaint with Revdex.com.
[redacted]assured me that the stainless steel flex line should and would be replaced properly with copper pipe and that a work order would be generated right away. He stated that it would have been "caught and corrected after an inspection in about two months" when they do their routine inspections. Indeed, it was caught by [redacted] who did the final inspection and told me the line was "ok, just fine" when I told him it was not satisfactory.
[redacted]stated that the second Agreement for $1355 for five piers and 31 plastic pads was "underpriced and should have been $1750" so he felt that, in essence, I did get the senior discount. He noted that "two of their best guys" were on the job. [redacted] also told me that the job would entail two men, but he described the second man as a "helper".
[redacted]was clear that the owner would not reimburse me $1000. He called the owner who then offered $500. I felt that I was severely overcharged for work that did not take place, the demolition and restoration, that the technicians could see immediately was not required and said so. I would never have agreed to that price if I knew that there was indeed no demolition or restoration whatsoever! The work was far simpler than described.
[redacted]told me that the bid I received from Family Plumbing, Heating & Air for the same work for $895 was not realistic because they had costs, 20% for employees.
Although I do not feel any responsibility for the assertion that I was undercharged on the second Agreement, in fact, I don't know what that had to do with anything. Nevertheless, I settled for copper pipe replacement on the stainless steel braided flex line that was installed today, September 18, and a $600 reimbursement that the owner agreed to pay me.
Thank you for your assistance. I appreciate the help I received from Revdex.com.
was someone he knew personally since he was 14-years-old. Additionally, [redacted]explained that when [redacted] (the technician) arrived at my home and saw that the work did not entail the concrete demolition / reconstruction, he, [redacted], should have called the owner. In fact [redacted] called [redacted], the person who wrote the Agreement and explained that the work did not entail the demolition described. No offer was made to reduce the price at that time, nor did anyone in the company call to make the adjustment. I would have thought that the adjustment was not the responsibility of the worker but of the author of the Agreement, but clearly I don't have an understanding of their chain of command.
[redacted]described what he termed as a "failure in communication" since I had both telephoned and emailed the office more than once and spoken with Stephanie to whom I described my complaint and asked to be contacted by the owner, [redacted]. For some unknown reason I did not receive a call back to address my complaint. Hence, I made the complaint with Revdex.com.
[redacted]assured me that the stainless steel flex line should and would be replaced properly with copper pipe and that a work order would be generated right away. He stated that it would have been "caught and corrected after an inspection in about two months" when they do their routine inspections. Indeed, it was caught by [redacted] who did the final inspection and told me the line was "ok, just fine" when I told him it was not satisfactory.
[redacted]stated that the second Agreement for $1355 for five piers and 31 plastic pads was "underpriced and should have been $1750" so he felt that, in essence, I did get the senior discount. He noted that "two of their best guys" were on the job. [redacted] also told me that the job would entail two men, but he described the second man as a "helper".
[redacted]was clear that the owner would not reimburse me $1000. He called the owner who then offered $500. I felt that I was severely overcharged for work that did not take place, the demolition and restoration, that the technicians could see immediately was not required and said so. I would never have agreed to that price if I knew that there was indeed no demolition or restoration whatsoever! The work was far simpler than described.
[redacted]told me that the bid I received from Family Plumbing, Heating & Air for the same work for $895 was not realistic because they had costs, 20% for employees.
Although I do not feel any responsibility for the assertion that I was undercharged on the second Agreement, in fact, I don't know what that had to do with anything. Nevertheless, I settled for copper pipe replacement on the stainless steel braided flex line that was installed today, September 18, and a $600 reimbursement that the owner agreed to pay me.
Thank you for your assistance. I appreciate the help I received from Revdex.com.

Initial Business Response /* (1000, 5, 2015/06/02) */
Mr. [redacted] did not pay for his job upon completion as stated on our work order. When we called him the next day for payment he stated all of his issues with our work. We told him we would need to come back out to his property to look at it and...

repair as necessary. We want to do a good job for him and do what we contracted with him. Over the phone, he told the owner of the company that he did not want anyone back out to his property even though he stated that he was not happy with the work which we intend to fix and make right. He then hung up on the owner. We made several attempts to contact him and settle the issue, along with having the original inspector contact him and his daughter. We have every intention of getting this work done and complete to fix the problems but we need to be able to get back out to do it. We do require payment for the work we did especially if the customer will not let us back out. How can we solve a problem and settle this if the customer is unwilling to let us fix the issues? We have not been given any opportunities to make it right and all of our attempts have been fruitless.

Initial Business Response /* (1000, 5, 2014/04/02) */
As of yesterday 4/1 when we received a phone call from the [redacted] we immediately dispatched it to [redacted] who is in the process of handling their issues.