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WEST COAST OPTICAL

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WEST COAST OPTICAL Reviews (6)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: His web site states that he has "after hours appointments available" and when ask to honor that; the un-answered responses where taken as a "NO" I told him I cannot mail my glasses back, wait for his evaluation, mail back to meThen discover what opinion are availableHe cannot remember the problem with the glasses His response states, "I have contacted him saying the frame had "chipped" Both arms of the glasses "cracked into" on the plastic part that goes around your earsI did contact the headquarters in NYC (twice) and expressed my concern about a business that does not work to accommodate with it's customers that they should not represent their eyeglass product And to see if they would contact the retailer and ask them to help me out5.I will continue to spread my story and a picture of his business on social media, encourage people I work with and people I meet that need eyewear NOT to do business with this retailer The Chamber of Commerce in the Philadelphia area is next on my contact listSince the glasses I purchased were bought out-of-state, this has been a huge inconvenience for me that West Coast Optical has chosen to overlook I have had to retest my eyes and purchased new frames and lenses here in the state of Florida Now that I'm able to see with new glasses I would like to send the frames (without lenses) back to West Coast and receive my back This retailer maybe practicing sales for years, but they do not know to honor their "policies" and treat their customers with no respect Regards, [redacted]

Hello: Unfortunately every so often you run into a customer you wish never walked in your store This is the case here of a disturbed person The true story is William purchased a frame only for $took it elsewhere for lenses?? Has called us many times saying the frame chipped and we explained please send it to us for a replacement if what he said is accurate He refuses and expected us to open on a Saturday night at pm or Sunday when we are closed to see him while on a layover from his job (American Airlines) that was not going to happen He contacted the manufacturer of the product in NYC and they told him to bring the product to them to evaluate We feel sorry for this disturbed person but we have serviced the eyewear community for years and work hard to keep everyone happy but this guy is not going to make policies for our company Thank you, Mark F [redacted]

Handwritten Attachment:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
1. His web site states that he has "after hours appointments available" and when ask to honor that; the un-answered responses where taken as a "NO"
2. I told him I cannot mail my glasses back, wait for his evaluation, mail back to me. Then discover what opinion are available.
3. He cannot remember the problem with the glasses.  His response states, "I have contacted him saying the frame had "chipped".  Both arms of the glasses "cracked into" on the plastic part that goes around your ears.
4. I did contact the headquarters in NYC (twice) and expressed my concern about a business that does not work to accommodate with it's customers that they should not represent their eyeglass product.  And to see if they would contact the retailer and ask them to help me out.
5.I will continue to spread my story and a picture of his business on social media, encourage people I work with and people I meet  that need eyewear NOT to do business with this retailer.  The Chamber of Commerce in the Philadelphia area is next on my contact list.
Since the glasses I purchased were bought out-of-state, this has been a huge inconvenience for me that West Coast Optical has chosen to overlook.  I have had to retest my eyes and purchased new frames and lenses here in the state of Florida.  Now that I'm able to see with new glasses I would like to send the frames (without lenses) back to West Coast and receive my 320.00 back.  This retailer maybe practicing sales for 30 years, but they do not know to honor their  "policies" and treat their customers with no respect.
Regards,
[redacted]

Hello:
Unfortunately every so often you run into a customer you wish never walked in your store.  This is the case here of a disturbed person.  The true story is William purchased a frame only for $320.00 took it elsewhere for lenses?? Has...

called us many times saying the frame chipped and we explained please send it to us for a replacement if what he said is accurate.  He refuses and expected us to open on a Saturday night at 11 pm or Sunday when we are closed to see him while on a layover from his job (American Airlines) that was not going to happen.  He contacted the manufacturer of the product in NYC and they told him to bring the product to them to evaluate.  We feel sorry for this disturbed person but we have serviced the eyewear community for 30 years and work hard to keep everyone happy but this guy is not going to make policies for our company.  Thank you,
Mark F[redacted]

Review: I went into the shop requesting they tighten my eyeglasses as they were loose and slipping. The man who waited on me said there was a $5.00 fee which I paid. He worked on my glasses in front of me. I observed him using a sand bath device to straighten the frame.

After he tightened my glasses, I tried them on and my left lens was very cloudy. I asked him to clean it because I could hardly see out of it. He cleaned it and I left. When I got into the sunlight outside, I could see a dime-size scratched area on my left lens that was not there before I went into the shop. My conclusion is that the lens was scratched by the sand bath device. When I spoke with the owner, Nancy F[redacted], she said that no one in her shop would use the sand bath device on glasses like mine.

This repair resulted in additional damage to my glasses and the need to replace my lenses, incurring a charge of $230.00.Desired Settlement: Reimbursement of $230.00

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Description: Contact Lenses

Address: 1701 Chestnut Street, Philadelphia, Pennsylvania, United States, 19103

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