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West Coast Sand and Gravel Inc

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Reviews West Coast Sand and Gravel Inc

West Coast Sand and Gravel Inc Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I requested multiple times from the company to supply proof that the gravel hauling trucks are completely sealed on the top, without any responseIf they say that they are completely sealed, I do not see reasoning they cannot supply evidenceThe rock/gravel that cracked my windshield came from within the bed of the truck (I witnessed this with my own eyes)It did not come from the tire, the road or another vehicleIt flew out of the ben of the truck that was carrying the gravelI do not know why this company will not take responsibility for this incidentIf anything I just want this complaint to show up on their records along with the various other complaints I have read about this company on Revdex.com, *** etc
Regards,
*** ***

West Coast Sand & Gravel received the consumer claim and we investigated the claim. We pulled truck maintenance and GPS records and spoke to the driver as well as the manager at that truck's location. We determined that there are no mechanical defects with the equipment. If one of our trucks is...

leaking material we always know about it because we receive multiple phone calls concerning it. Oftentimes debris can become lodged in the tire treads and once the truck get on a freeway/highway and picks up speed, the tires heat up, the treads expand and the debris can be thrown from the tire. We aren't responsible for road debris that lodges in the tire treads of the trucks. The consumer complaint was investigated and the consumer did not like the answer he received, however, that does not make him in the right.

We never once said our trucks are sealed, I've attached a copy of the consumer's denial letter. The consumer contends that he requested several times for copies of truck records, however, I don't have any record of that. I don't believe I received an email response after I sent the denial letter. Our truck and maintenance records are privileged information and I'm not at liberty to disclose those records to the public. The material this truck was loaded with was very small and it's extremely unlikely anyone could/would see a single small piece of material fly out of the bed. As I mentioned, when our tire throws road debris it can throw it up high into the air, over the top of the truck boxes and can give the illusion it flew out of the bed. This can happen with all semi-trucks, not just hauling trucks. Again, our trucks are designed to haul material and we keep our loads well below the level mandated by California law. We take responsibility anytime one of our trucks has a mechanical issue and leaks material that damages vehicles but of course, you wont see those reviews online. We've been in business for over 50 years and there are very little negative reviews online. The negative reviews we do have are from people that aren't happy with our liability decision.

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Address: PO Box 5067, Buena Park, California, United States, 90622-5067

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www.wcsg.com

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Shady, yet now dead: once upon a time this website was reported to be associated with West Coast Sand and Gravel Inc, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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