West Coast Tires

I am rejecting this response because:
I have the following comnments to *** ***'s statement;Tag Team: At no time did a second person (mechanic) go inside our motorhome where their mechanic did the majority of the workMy wife and I were inside the motorhome while the work was being performedNor did I ever see him bring in a torque wrench for the top two nuts on the turbo charger.Mechanics personal business: This was brought up to point out that the mechanic was mentally distracted based on how mad he was on the three phone calls.First communications: First communications were via telephone on 4/5/I left two phone messages at their shop as well as two phone text messages on the owner's cell phone.Contact: We did not contact them after we left their shop even though we smelled diesel fumes in the motorhomeI went on line and found the most probable cause was the bedroom access cover sealSince they had to remove the access cover to work on the engine it sounded logical that the seal was broken and I felt that wasn't their problemWhen we got home I had the access cover seal replaced assuming that fixed the problemWe did not use the motorhome until the following year.Main incident: When the motorhome lost power my only concern was finding the nearest facility that worked on Cummins enginesSince we were miles from Fleet Services it would have done no good to call themI had a suspicion that the lost power had to do with the turbo charger (see attached Freightliner service repair invoice).Filling out invoices: First off, I did not fill out their invoice nor was I asked what the mileage was which is quite obvious because their rep (***) who filled out the invoice stated "N/A" in the box for mileageWe also had new tires installed at the same time and that invoice (#32077) was also left blank by ***Obviously not their policy to put down mileageI did give *** the approximate miles we had traveled since we left their shop.House credit: Considering the fact that we lived over miles from them, a shop credit wouldn't do us any goodI stated I would go on line and and tell my story because a month had gone by and they didn't want to resolve the issue.Cameras: It's a shame he doesn't have video because it would show that a second person never entered the motorhome or looked underneath to check the mechanic's workThere was a second mechanic that connected the computer and programmed the actuator after all the work was doneHe was teaching the mechanic who did the work how to program the actuator.Labor reimbursement: At no time did *** or *** offer a credit for the labor potion of the workI would have gladly taken that offer.Proper Storage: The motorhome was parked on our property where there hasn't been vandals or theft.Emails: Since I never got an email from West Coast offering to reimburse the labor, I would like to see what they sent.Closing statement: I contacted Cummins and found out that the shop was not certified to work on Cummins engines even though their website stated so. Thank You,*** ***

As Per the original statement The correct information was givenEvery job is gone thru by a second mechanic to inspect the work of the mechanic assigned to the jobThe bolts were torques to specs, and if for some reason the bolts were left loose (which is not the case) the vehicle would have been inoperable from the moment it tried to leave the shop, it would not have built powerI do have video but no ones DVR / surveillance system keeps record that longWe went above and beyond for the customer, let the customer hook up to our water and electric at no additional cost to make them comfortable while repairs were being made so they didn’t need to purchase a hotel roomAll work was performed accurately and effectively, and inspectedWest Coast Fleet Services ( as *** Stated in his response) was never given a opportunity to investigate, look at recordings or help take care of the problem, whether at fault or notOur invoices when signed clearly stats that all returns or Claims Must be companied with receipt exchange only no refunds, West Coast Fleet Services works nationwide with a large amount of vendors and just because they were not in the area is not an excuse to not call us and give us the opportunity to fix the problem ( if we were at fault) and clearly that’s not the caseIf you thought a repair was done wrong why would you not get ahold of the repair shop who performed the work so a work order could be started and the company could be notified in our networkThat’s good business, good business is not getting additional work to your vehicle and then calling the a company that worked on your vehicle demanding reimbursement after the fact, and then threaten to leave bad reviewsI have already begun disputing the reviews and they are in the process of being taken down. Best Regards, *** *** (shop manager)

*** ***a, This is a statement of fact regarding ID#12846497, At West Coast Fleet Services We Take pride in our skilled techniciansAll jobs requiring parts replacement are Tagged teamed, so If a mechanic replaces a part, in this instance a turbo charger, a second mechanic is required by
company policy to check the first mechanics work, including but not limited to the torque specs on boltsI am very confused as too why a mechanics personal business is being added to a complaint, true or notHis first communication was via email in early April The date of the original service was 2/20/2017, He allegedly had issues since leaving my shop, at no time did he contact me or any affiliate of West Coast Fleet Services until April of this yearWhen the main incident occurred we again were not contacted until after repairs were made to the RV at Freightliner WAWest Coast Fleet Services Was never given a chance to even address the problem internallyI then tried to make it right via email and asked *** or his representative via email is he logged his before mileage and after mileage so I may confirm that the vehicle hasn’t been driven in the year and months, he chose not to answer the portion when filling out our invoice and could not provide proofEven With all this hear say I wanted to try and make it right so I offered partial in house credit for his inconvenience, even though fault could not be proven via emailHe denied and said he would leave bad remarks on our yelp, yellow pages and google listingsIf my Cameras could store over a year of data, it would be easy to show that two mechanics checked the work performed, but as this was brought to our attention months later and the mileage could not be proved as well as proper storage of his vehicle to prevent vandalismWest Coast Fleet was notified after the repairs were done and the customer denied the efforts we put forth to give him credit at our facility even as there is no fault to our Business or our mechanicsAt this time West Coast fleet will now at this time retract all offers of in house credit and will not be giving reimbursement for labor performed at our facilityIf you need the emails back and forth I will gladly attach you to them Best Regards, *** *** (shop manager)