West Creek Financial Reviews (8)
I have only been a Customer for a Very Very short period of time and I must admit I am VERY Impressed not only with what Company offers but the Representative that I spoke with in reference to my account.Her Name is Ms.Latoya M.Very Nice, Professional, and Understanding.Didnot talk over me and was a good Listener Kudos Latoya and KEEP UP THE GREAT WORK! Warm Wishes Sharon J...
We are disappointed to hear of Ms***’s experience with West Creek as we pride ourselves on transparency and customer service Anytime we fall short in our customer’s eyes, we value their feedback on how we can improveAfter a thorough investigation, it does appear that West Creek processed a payment in error and we apologize for the inconvenience to Ms*** Because she stated that she was required to pay a $ [redacted] stop payment fee, we will refund that amount to her ASAP We have made several attempts to contact Ms [redacted] about the refund and have not been able to contact her We will continue to reach out to her and ask that she contact us so we can reimburse her for the fees she incurred in a method that is most suitable to her.Thank you
West Creek Financial is a rip off STAY Away! They sold me a mattress and the price I was told by the sales rep turned out to be tripled when it came to going through their finance company. The price of the mattress was 3,500 for a Flex Supreme mattress. I allowed them to take the payments out of my account and when it had reached $3,500 they were still taking it out and when I called I was told that my account had reached and abatement date and I could pay the balance off at that point. I did not have the money to pay off the balance so they continually took out the payments. I called several times and spoke to a manager and she told me that there was nothing she could do. I asked to speak to her boss and of course she stated that they were not available. well I told her that I was closing my account and she stated that it would show on my credit report. At this point I was furious because now they have taken about $4,200.00 out of my account. I went to my bank last week and put a stop to the automatic deduction. I would not recommend this company to my worst enemy. They lie and they are nothing more than a modern day rent a center. Oh by the way if I was to go to the 2 year term they want me to go the total price I would pay for this mattress is almost $10,000. Really West Creek you are a terrible company and your sales reps are misleading and your customer services SUCKS!.