July 18, Revdex.com Ave Edmonton, AB T5P OLDear *** ***: This letter is in response to the complaint that Revdex.com received and was assigned an ID of ***I will address the issues listed by our historic Resident Members in the following order: mold, carpet worms,
an unsecure balcony and a current outstanding balance*** and *** *** lived at *** *** ** Avenue prior to the suite that they moved out fromThere was an issue with the roof in that suite which caused a flood in the suiteThe Resident Members were concerned about mold in their suite and hence we had their suite inspected for moldThe suite was visually checked for mold and was also checked using a *** camera and a hydro tester for moisture and it was found to be dry everywhereDuring the inspection it was noticed that there was some water damage in the suiteDue to the constant flooding and water damage in the suite, we offered to transfer *** and *** *** to another suiteIn order to make this an easy and seamless transition, we decided to waive the transfer fee which is a refundable amount of $We also decided to reduce the rental charge on the new suite by offering an incentive that matched the rental charge they were paying at their old suiteWhen the Resident Member moved to *** *** ** Avenue and advised us about carpet beetles in their suite, the suite was treated by *** *** *** ***and the results of the treatment are as follows: Unit #HR- 1611- Carpet Beetle Treatment: Unit was well prepared for the treatmentInspected and found live carpet bugs crawling in bed roomIn order to control these bugs carpet should be vacuumed on a regular basis (twice a day)Checked that holes around heat pipe are closed at both ends of the unitUsed chemical *** *** ***Sprayed the chemical *** behind the baseboard areas, carpet areas, front entrance areas, window frame areas, heater fin areas etcSprayed the hallway in front of this unitThe Resident Member never brought to our attention any concerns regarding an unsecured balconyAs per Section of the signed Lease Agreement which ends on September 30, 2016, the Resident Member agreed to the following: In the event that the Tenant(s) breaches the Lease Agreement by vacating the premises prior to the end of the fixed term portion of the Lease Agreement, the Tenant(s) shall pay to the Landlord the sum of $as liquidated damages which the parties agree is a genuine pre-estimate of damages for such breachThe payment of this amount shall not affect any of the other obligations of the Tenant(s) hereunder and any liability for any damage to the ApartmentIf the Tenant(s) vacates the premises herein described, prior to the expiration of the term of this Lease Agreement, any and all money received by the Tenant(s) as a move-in-allowance, and/or rental bonus, and/or rental incentives shall be immediately due and payable to the LandlordSince the Resident Members chose to move out on May 7, 2016, they were in breach of Section of their signed Lease Agreement with Boardwalk which resulted in penalty charges on their accountHence, I hereby conclude that we have left no stone unturned in order to address *** and *** ***'s concernsPlease feel free to contact me if you need any more information or have any further questionsSincerely, *** *** Community Director
Complaint: ***
I am rejecting this response because:The way we were treated while being tenants that always paid rent on time or in advance.We always made sure all maintenance issues were sent to the rental office.We had to make a decision to break the lease because of the carpet worms that were still present when we moved Had it been sprayed again, as the boardwalk employee suggested be done, maybe the issue could have been fixed But we never heard back about this We spoke to the same girls that inspected the carpet and told them that nothing had happened and the worms were still there in the carpet, our clothing and storage boxes in the storage room They said they would pass the message on and recommend a carpet replacement We never heard back about that conversation or about respraying the carpet.It seemed that they were ignoring us hoping we would just forget about it and carry on like nothing happened That did not happen as we wanted to have a clean and safe bug free apartment
Sincerely,
*** And *** ***
July 18, Revdex.com Ave Edmonton, AB T5P OLDear *** ***: This letter is in response to the complaint that Revdex.com received and was assigned an ID of ***I will address the issues listed by our historic Resident Members in the following order: mold, carpet worms,
an unsecure balcony and a current outstanding balance*** and *** *** lived at *** *** ** Avenue prior to the suite that they moved out fromThere was an issue with the roof in that suite which caused a flood in the suiteThe Resident Members were concerned about mold in their suite and hence we had their suite inspected for moldThe suite was visually checked for mold and was also checked using a *** camera and a hydro tester for moisture and it was found to be dry everywhereDuring the inspection it was noticed that there was some water damage in the suiteDue to the constant flooding and water damage in the suite, we offered to transfer *** and *** *** to another suiteIn order to make this an easy and seamless transition, we decided to waive the transfer fee which is a refundable amount of $We also decided to reduce the rental charge on the new suite by offering an incentive that matched the rental charge they were paying at their old suiteWhen the Resident Member moved to *** *** ** Avenue and advised us about carpet beetles in their suite, the suite was treated by *** *** *** ***and the results of the treatment are as follows: Unit #HR- 1611- Carpet Beetle Treatment: Unit was well prepared for the treatmentInspected and found live carpet bugs crawling in bed roomIn order to control these bugs carpet should be vacuumed on a regular basis (twice a day)Checked that holes around heat pipe are closed at both ends of the unitUsed chemical *** *** ***Sprayed the chemical *** behind the baseboard areas, carpet areas, front entrance areas, window frame areas, heater fin areas etcSprayed the hallway in front of this unitThe Resident Member never brought to our attention any concerns regarding an unsecured balconyAs per Section of the signed Lease Agreement which ends on September 30, 2016, the Resident Member agreed to the following: In the event that the Tenant(s) breaches the Lease Agreement by vacating the premises prior to the end of the fixed term portion of the Lease Agreement, the Tenant(s) shall pay to the Landlord the sum of $as liquidated damages which the parties agree is a genuine pre-estimate of damages for such breachThe payment of this amount shall not affect any of the other obligations of the Tenant(s) hereunder and any liability for any damage to the ApartmentIf the Tenant(s) vacates the premises herein described, prior to the expiration of the term of this Lease Agreement, any and all money received by the Tenant(s) as a move-in-allowance, and/or rental bonus, and/or rental incentives shall be immediately due and payable to the LandlordSince the Resident Members chose to move out on May 7, 2016, they were in breach of Section of their signed Lease Agreement with Boardwalk which resulted in penalty charges on their accountHence, I hereby conclude that we have left no stone unturned in order to address *** and *** ***'s concernsPlease feel free to contact me if you need any more information or have any further questionsSincerely, *** *** Community Director
Complaint: ***
I am rejecting this response because:The way we were treated while being tenants that always paid rent on time or in advance.We always made sure all maintenance issues were sent to the rental office.We had to make a decision to break the lease because of the carpet worms that were still present when we moved Had it been sprayed again, as the boardwalk employee suggested be done, maybe the issue could have been fixed But we never heard back about this We spoke to the same girls that inspected the carpet and told them that nothing had happened and the worms were still there in the carpet, our clothing and storage boxes in the storage room They said they would pass the message on and recommend a carpet replacement We never heard back about that conversation or about respraying the carpet.It seemed that they were ignoring us hoping we would just forget about it and carry on like nothing happened That did not happen as we wanted to have a clean and safe bug free apartment
Sincerely,
*** And *** ***