West Egg Enterprises Inc

After few deals, I start to have also problem with *.*** to have back my moneyHe did not respect our contract and just for that point, people has to know that it could happen also to themBe careful!

I invested over $116K in an unit apartment in Memphis that was to be maintained and managed by West Egg They were to send me quarterly investment reports on the property I only received one of them after the investment I didn't care much as they did make the payments to me for about 1/years They stopped making the payments over a year ago now and have been promising to me to catch them up, but after I googled the property and saw that it is boarded up, I called them and they said that it is not boarded up To make a long story short, they never maintained this property, but instead I believe that they siphoned the rent off to their other investment properties in Belize and left me holding the bag Here is what is says on loopnet.com:Distressed Property SpecialThis property is vacant and available for a complete rehab immediatelyNo tenants to evictAll units require rehab and of the units have fire damagePoor Management has left this out-of-state owner with a need to sell quicklyThis property has been priced for an "As-Is", Cash Only, Quick sale

1.    Mr....

[redacted] asserts that he contacted West Egg Enterprises on three (3) separate occasions regarding his refund request.
 
·      Our records do not reflect verbal communication with Mr. [redacted] prior to July 31, 2015.  
·      I received a call from Mr. [redacted] on July 31, 2015 at 1:38 pm PDT (see attached Screenshot).  At that time, I reiterated the information referenced on each email communication.
·      Mr. [redacted] requested a replacement check, indicating the address referenced in our initial communication (on July 13) was incorrect. 
 
 
 
 
**Let it be noted that we asked Mr. [redacted] to verify the address referenced in the initial email communication.  Also note that Mr. [redacted] provided the address listed in the email, when he signed up for products and services via the Cash Flow Diary site.
 
·      Additionally, I informed Mr. [redacted] that his replacement check had been issued and sent to the alternate address, as requested.  
·      During the July 31 call, Mr. [redacted] repeatedly yelled and used expletives, requiring me to close the call.  Before closing the call, I informed Mr. [redacted] that all future communication must be in writing, as his demeanor and language was abusive and offensive.
·      Mr. [redacted] followed-up with an email, within 20-minutes of the phone call (attached).
·      Since that date, there has been no further communication with Mr. [redacted].  
 
 
 
 
 
2.    Mr. [redacted] asserts that it took several months to initiate a credit/refund to his debit/credit card.
 
·      The first communication received from Mr. [redacted] was on July 11, 2015.  As referenced in the information below, and attached, we (West Egg Enterprises) responded promptly to appease this customer.  
 
 
3.    Mr. [redacted] asserts that we (West Egg Enterprises) did not contact him to confirm the mailing address.
 
·      As indicated in the initial response, on July 13, 2015 (below and attached), the only address listed in the West Egg Enterprises/Cash Flow Diary database was referenced in the email communication.  In addition, the email communication specifically requested that Mr. [redacted] update the mailing address, if applicable.  
 
 
4.    The Cash Flow Diary website, which is the marketing/product and services division of West Egg Enterprises, references contact information for customer requests, inquiries, complaints, etc. as [email protected], located as follows: 
http://cashflowdiary.com/contact/
 
·      There is no record of Mr. [redacted] submitting a request, complaint, etc. regarding the refund.  
 
Saturday, July 11, 2015 
A complaint was received, via email, from a customer listed in our database as [redacted].
**NOTE: The email was sent to the West Egg Enterprises CEO, J. [redacted] NOT to the requested Cash Flow Diary email address.
Monday, July 13, 2015
The complaint email was forwarded to me for follow-up, and to confirm the customer’s request for a refund.
I responded to the customer, and provided ALL of the following details: 
 
·      Month and day for each charge to the customer’s credit/debit card
·      The exact amount charged to the customer’s card, on each date
·      The amount credited/refunded to the customer, as allowed by [redacted]
·      The balance due to the customer, after the initial credit/refund via [redacted]
·      The mailing address listed in our database
·      Please note that [redacted] does not allow credits/refunds after 60-days, requiring West Egg Enterprises to forward the balance due, for $194.00, via a company check
·      Additionally, I submitted a rush request to our Accounting/Finance team in an effort to accommodate the customer’s request
 
 
 
 
 
 
July 21, 2015
The customer sent the following response, via email:
On Jul 21, 2015, at 3:33 PM, [redacted] <[redacted]@gmail.com> wrote:
No the BS....DON'T MAIL ME ANYTHING. ....I WANT IT LIKE YOU TOOK IT ....BACK ON MY CARD....OR DIRECT DEPOSIT. ....WHY ALL THE BS....REFUND MY [redacted] MONEY LIKE YOU STOLE IT BACK INTO MY ACCOUNT.
STOP WASTING TIME,
[redacted] 
Please note my reply, reiterating the information from my initial email, along with additional detail addressing the customer’s questions:
From:[redacted]@westeggenterprises.com
Subject:Re: Cashflow Diary Refund Request Follow-up - REFUND MAILED
Date:July 21, 2015 at 7:02 PM
To:[redacted]@gmail.com
Mr. [redacted],
Please note the details below for your refund request dated Saturday, July 11, 2015:
The refund request was acknowledged, by our office, (via email) on Monday, July 13, 2015, which was the first business day after receiving the request.
The refund request, for the balance of $194.00, was expedited and processed for payment on Monday, July 13, 2015.
The refund balance, in the amount of $194.00, was sent to you via US mail on Wednesday, July 15, 2015, as indicated in the communication you received today.
**NOTE: The refund was mailed to the address listed in our database (see July 13, 2015 communication)
We were unable to refund the April and May payments to your credit/debit card due to [redacted] guidelines. The ONLY method available to process the balance of your refund was via a company check.
Issuing a refund/credit to your bank account (i.e. direct deposit) was not an option for the following reasons:1)This was not the original payment method2)It did not comply with [redacted] guidelines.
On Jul 13, 2015, at 3:23 PM, [redacted] <[redacted]@westeggenterprises.com> wrote:Mr. [redacted],
Your request was forwarded to me for follow-up. First, please accept our apology for not handling your request in a timely manner. Also note that your membership has been cancelled at your request.
According to our records, three payments were made on your account as referenced below. As acknowledged in your email (below), the payment for June has been refunded to you, leaving a balance of $194 not $291, as indicated. The remaining balance, for $194, must be issued to you via a check. A refund request will be initiated today. Once the check is processed, and ready for mailing, we will contact you.
Also listed below is the mailing address we have on file for you. If this information is incorrect, please provide an updated mailing address.
PAYMENT INFORMATION
April 17, 2015 - $97.00
May 17, 2015 - $97.00
June 17, 2015 - $97.00 - payment refunded to customer via [redacted]
MAILING ADDRESS
[redacted]
Should you have any further questions, or concerns, please do not hesitate to contact me. Kind regards,
[redacted] L. [redacted]
Executive Administrator
West Egg Enterprises/ Cashflow Diary
27472 Portola Pkwy, Ste. 205-321 Foothill Ranch, CA 92610
E:[redacted]@westeggenterprises.comO:949.[redacted], ext [redacted]
D:949.[redacted]F:949.[redacted]
From:[redacted]<[redacted]@gmail.com> Date: Sat, Jul 11, 2015 at 1:09 PMSubject: 5TH RESULT REFUND REFUND REFUND To: J [redacted] <
Subject: 5TH RESULT REFUND REFUND REFUND To: J [redacted] <j[redacted]@westeggenterprises.com>
Dear J [redacted]:
Please refund the below transactions forAPRIL, MAY, JUNE 2015 for a total 291.00as this a second email I have sent months ago and my card is still being billed...otherwise I will have to
go directly to [redacted]...thanks for your cooperation.. I HAVE EMAIL YOU SEVERAL TIMES BECAUSE I DIDN'T WANT TO GO TO [redacted] AND MAKE YOUR RATING BAD....BUT EVERY MONTH....PLEASE.....ITS TAKING SO LONG....SO NOW YOU JUST REFUNDED ME 97.00 COMEON....I'M NOT HAPPY WITH THIS LEVEL OF CUSTOMER SERVICE....
Getting Pissed,
As confirmed by the information referenced above, and the attached email communications, there was absolutely no basis for Mr. [redacted]’s complaint.  
First, Mr. [redacted]’s request was in-fact acknowledged in a timely manner.  
Further, Mr. [redacted] did receive a request to verify his address, prior to mailing the initial refund check.  
Last, Mr. [redacted] cashed our check # [redacted], representing the balance due, on August 18, 2015.  
Should you have any questions, or require additional information, please do not hesitate to contact me.
Kind regards,
[redacted] L. [redacted]Executive Assistant to CEO/ Office AdministratorWest Egg Enterprises/ Cashflow Diary27472 Portola Pkwy, Ste. 205-321Foothill Ranch, CA 92610E: [redacted]@westeggenterprises.comO: 949.[redacted], ext [redacted]D: 949.[redacted]F: 949.[redacted]

1.    Mr. [redacted] asserts that he contacted West Egg Enterprises on three (3) separate occasions regarding his refund request. ·      Our records do not reflect verbal communication with Mr. [redacted] prior to July 31, 2015....

 ·      I received a call from Mr. [redacted] on July 31, 2015 at 1:38 pm PDT (see attached Screenshot).  At that time, I reiterated the information referenced on each email communication.·      Mr. [redacted] requested a replacement check, indicating the address referenced in our initial communication (on July 13) was incorrect.     **Let it be noted that we asked Mr. [redacted] to verify the address referenced in the initial email communication.  Also note that Mr. [redacted] provided the address listed in the email, when he signed up for products and services via the Cash Flow Diary site. ·      Additionally, I informed Mr. [redacted] that his replacement check had been issued and sent to the alternate address, as requested.  ·      During the July 31 call, Mr. [redacted] repeatedly yelled and used expletives, requiring me to close the call.  Before closing the call, I informed Mr. [redacted] that all future communication must be in writing, as his demeanor and language was abusive and offensive.·      Mr. [redacted] followed-up with an email, within 20-minutes of the phone call (attached).·      Since that date, there has been no further communication with Mr. [redacted].       2.    Mr. [redacted] asserts that it took several months to initiate a credit/refund to his debit/credit card. ·      The first communication received from Mr. [redacted] was on July 11, 2015.  As referenced in the information below, and attached, we (West Egg Enterprises) responded promptly to appease this customer.    3.    Mr. [redacted] asserts that we (West Egg Enterprises) did not contact him to confirm the mailing address. ·      As indicated in the initial response, on July 13, 2015 (below and attached), the only address listed in the West Egg Enterprises/Cash Flow Diary database was referenced in the email communication.  In addition, the email communication specifically requested that Mr. [redacted] update the mailing address, if applicable.    4.    The Cash Flow Diary website, which is the marketing/product and services division of West Egg Enterprises, references contact information for customer requests, inquiries, complaints, etc. as [email protected], located as follows: http://cashflowdiary.com/contact/ ·      There is no record of Mr. [redacted] submitting a request, complaint, etc. regarding the refund.   Saturday, July 11, 2015 A complaint was received, via email, from a customer listed in our database as [redacted].**NOTE: The email was sent to the West Egg Enterprises CEO, J. [redacted] NOT to the requested Cash Flow Diary email address.Monday, July 13, 2015The complaint email was forwarded to me for follow-up, and to confirm the customer’s request for a refund.I responded to the customer, and provided ALL of the following details:  ·      Month and day for each charge to the customer’s credit/debit card·      The exact amount charged to the customer’s card, on each date·      The amount credited/refunded to the customer, as allowed by [redacted]·      The balance due to the customer, after the initial credit/refund via [redacted]·      The mailing address listed in our database·      Please note that [redacted] does not allow credits/refunds after 60-days, requiring West Egg Enterprises to forward the balance due, for $194.00, via a company check·      Additionally, I submitted a rush request to our Accounting/Finance team in an effort to accommodate the customer’s request      July 21, 2015The customer sent the following response, via email:On Jul 21, 2015, at 3:33 PM, [redacted] <[redacted]@gmail.com> wrote:No the BS....DON'T MAIL ME ANYTHING. ....I WANT IT LIKE YOU TOOK IT ....BACK ON MY CARD....OR DIRECT DEPOSIT. ....WHY ALL THE BS....REFUND MY [redacted] MONEY LIKE YOU STOLE IT BACK INTO MY ACCOUNT.STOP WASTING TIME,[redacted] Please note my reply, reiterating the information from my initial email, along with additional detail addressing the customer’s questions:From:[redacted]@westeggenterprises.comSubject:Re: Cashflow Diary Refund Request Follow-up - REFUND MAILEDDate:July 21, 2015 at 7:02 PMTo:[redacted]@gmail.comMr. [redacted],Please note the details below for your refund request dated Saturday, July 11, 2015:The refund request was acknowledged, by our office, (via email) on Monday, July 13, 2015, which was the first business day after receiving the request.The refund request, for the balance of $194.00, was expedited and processed for payment on Monday, July 13, 2015.The refund balance, in the amount of $194.00, was sent to you via US mail on Wednesday, July 15, 2015, as indicated in the communication you received today.**NOTE: The refund was mailed to the address listed in our database (see July 13, 2015 communication)We were unable to refund the April and May payments to your credit/debit card due to [redacted] guidelines. The ONLY method available to process the balance of your refund was via a company check.Issuing a refund/credit to your bank account (i.e. direct deposit) was not an option for the following reasons:1)This was not the original payment method2)It did not comply with [redacted] guidelines.On Jul 13, 2015, at 3:23 PM, [redacted] <[redacted]@westeggenterprises.com> wrote:Mr. [redacted],Your request was forwarded to me for follow-up. First, please accept our apology for not handling your request in a timely manner. Also note that your membership has been cancelled at your request.According to our records, three payments were made on your account as referenced below. As acknowledged in your email (below), the payment for June has been refunded to you, leaving a balance of $194 not $291, as indicated. The remaining balance, for $194, must be issued to you via a check. A refund request will be initiated today. Once the check is processed, and ready for mailing, we will contact you.Also listed below is the mailing address we have on file for you. If this information is incorrect, please provide an updated mailing address.PAYMENT INFORMATIONApril 17, 2015 - $97.00May 17, 2015 - $97.00June 17, 2015 - $97.00 - payment refunded to customer via [redacted]MAILING ADDRESS[redacted]Should you have any further questions, or concerns, please do not hesitate to contact me. Kind regards,[redacted] L. [redacted]Executive AdministratorWest Egg Enterprises/ Cashflow Diary27472 Portola Pkwy, Ste. 205-321 Foothill Ranch, CA 92610E:[redacted]@westeggenterprises.comO:949.[redacted], ext [redacted]D:949.[redacted]F:949.[redacted]From:[redacted]<[redacted]@gmail.co...⇄ Date: Sat, Jul 11, 2015 at 1:09 PMSubject: 5TH RESULT REFUND REFUND REFUND To: J [redacted] <Subject: 5TH RESULT REFUND REFUND REFUND To: J [redacted] <j[redacted]@westeggenterprises.com>Dear J [redacted]:Please refund the below transactions forAPRIL, MAY, JUNE 2015 for a total 291.00as this a second email I have sent months ago and my card is still being billed...otherwise I will have togo directly to [redacted]...thanks for your cooperation.. I HAVE EMAIL YOU SEVERAL TIMES BECAUSE I DIDN'T WANT TO GO TO [redacted] AND MAKE YOUR RATING BAD....BUT EVERY MONTH....PLEASE.....ITS TAKING SO LONG....SO NOW YOU JUST REFUNDED ME 97.00 COMEON....I'M NOT HAPPY WITH THIS LEVEL OF CUSTOMER SERVICE....Getting Pissed,As confirmed by the information referenced above, and the attached email communications, there was absolutely no basis for Mr. [redacted]’s complaint.  First, Mr. [redacted]’s request was in-fact acknowledged in a timely manner.  Further, Mr. [redacted] did receive a request to verify his address, prior to mailing the initial refund check.  Last, Mr. [redacted] cashed our check # [redacted], representing the balance due, on August 18, 2015.  Should you have any questions, or require additional information, please do not hesitate to contact me.Kind regards,[redacted] L. [redacted]Executive Assistant to CEO/ Office AdministratorWest Egg Enterprises/ Cashflow Diary27472 Portola Pkwy, Ste. 205-321Foothill Ranch, CA 92610E: [redacted]@westeggenterprises.comO: 949.[redacted], ext [redacted]D: 949.[redacted]F: 949.[redacted]

I invested over $116K in an 8 unit apartment in Memphis that was to be maintained and managed by West Egg. They were to send me quarterly investment reports on the property. I only received one of them after the investment. I didn't care much as they did make the payments to me for about 3 1/2 years. They stopped making the payments over a year ago now and have been promising to me to catch them up, but after I googled the property and saw that it is boarded up, I called them and they said that it is not boarded up. To make a long story short, they never maintained this property, but instead I believe that they siphoned the rent off to their other investment properties in Belize and left me holding the bag. Here is what is says on loopnet.com:Distressed Property Special. This property is vacant and available for a complete rehab immediately. No tenants to evict. All 8 units require rehab and 2 of the units have fire damage. Poor Management has left this out-of-state owner with a need to sell quickly. This property has been priced for an "As-Is", Cash Only, Quick sale.

Review: They kept debiting my credit card when I told NOT to...also sent a number of email to the on file support...from [redacted]

it took them MONTHS...not days or weeks to response...and when they did they only refunded one payment to my credit card...then mail the check that NEVER arrived to me because they DIDN'T CALLED or asked where would I like the check to me mailed.....that is CALLED customer service IN WHICH they don't have...Desired Settlement: I want my money NOW and a written apology and a promise to do better help and the people that they are serving

Business

Response:

1. Mr. [redacted] asserts that he contacted West Egg Enterprises on three (3) separate occasions regarding his refund request.