Sign in

West El Cajon Automotive & Transmission

Sharing is caring! Have something to share about West El Cajon Automotive & Transmission? Use RevDex to write a review
Reviews West El Cajon Automotive & Transmission

West El Cajon Automotive & Transmission Reviews (6)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***I had picked up my vehicle only because you were unable to daignose my other vehicle I had left the day before

I did speak with the employee several Times in relation to this customer; I also pulled and listen to every phone conversation made between all employees and this customer and myselfWe operate under the highest integrality and honesty, once again our reputation proceeds it's self in the community for integrity, honesty and qualityI found no verbal or written reference from anyone in our company during phone conversations with this customer that any employee eluded to being anything other than West El Cajon Automotive & transmissionAlso there were no questions from the consumer in relation to other locations or any other facilities name.Please understand we would never want anyone to think we have a relation with the company in question as their reputation is not something we would ever want to be tied to.In closing we apparently are not the right facility for the customer and I wish him the best in his search for the facility that fits his needs*** ***

***
I am sorry that you feel
that we did not offer value to your solution, I have attached the repair order
from your visit, The vehicle computer was accessed and scanned there were no
active or pending codes stored in the system relative to miss fires, Mode data
was checked and there
was no miss fire data there either, a visual inspection
was performed and nothing was a miss at the time in the engine compartmentI
spoke with Both *** and *** and checked the call log's there was no return
call of a complaint after you picked up the vehicle?
As stated in the worker
order you requested the vehicle be ready for pick up even though you were
advised that we recommended to complete the diagnosis, the Consultant had recommended to leave the
vehicle over for continued diagnosis, it was not a fact we could not diagnosis
your vehicle, it was a fact that you did not want to leave the vehicle long enough
to continue and complete the diagnosis, if you would like us to take another
look at the vehicle for the concern we would be more than happy to at no charge
to you Please let me know if you would like us to continue diagnosis for you, Thank you for your time.Please find a copy of the repair order attached*** *** Reference to the following complaint:I was recently released from the hosp for a cancer surgery an needed a running vehicle.due to my inalility to walk10/30/i had taken my vehicle to be diagnosed for a misfiring problem their technicians were unable to diagnose an also left air induction hose loose not tightenedCover on passanger side fender well not connected screw not there for air filter an throttle body cover laying on steering box I noticed a irregular soundUnder hood thats when u checked an noticed all this anCalled immediately to complainDesired Settlement Rienburement for inalubilty to diagnosedProblem

The statements made by this customer are UN believable, the employee in question that he spoke about has been with my facility in El Cajon since opening two years ago *** is the most honest and hard working personHe would never nor would any other employee ever represent us as anything but West
El Cajon Automotive & TransmissionWe would never want anyone to think we were related in any way to *** ***, their reputation is not something we would want to be linked toWest El Cajon automotive and Transmissions is required to keeping and holding a customer satisfaction rating of over 95% by AAA something that *** Transmission could never aspire to.I also have attached the pictures of the Facility, as you can clearly see there are large signs on the outside of the building stating the name is West El Cajon Automotive & transmission, There is a double sided large lighted sign by the street with the Name West EL Cajon Automotive and TransmissionThere is a West El Cajon Automotive and Transmission Sign in Large letters on the back Wall behind the service counterThe customer was given a ride home in our shuttle vehicle that says West EL Cajon Automotive and Transmission all over it! The customer stated to me all of this took place in person at the facility when he dropped his vehicle off in personEven though I know *** never stated the things the customer has said, I asked him if he noticed all the signs on the building, on the shuttle and on the back wall of the office that clearly state West El Cajon automotive & Transmission.I spoke with this customer and after all of this he says to me well I need you to give me a great deal on the repairs that are recommendedI recommend that the customer pick the vehicle up and take it to another facility, he was charged services he agreed to and nothing more, we supplied him with the information from our diagnosis that he paid forWe request this customer not return to any of our facilities

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The owner did the same thing over the phone; He denied [redacted] had told me what [redacted] had done.  DECEPTION was clear on [redacted]'* part.  The owner is also now trying to deceive you, the Revdex.com, into thinking I asked him for a deal when, in fact, when the owner said to me, "I wish there was something I could do" I told him if we wants to comp. me a discount on the additional repairs I would consider it since I had no problem with trusting his Mechanic, [redacted], I just had a problem with the DECEPTION (just to get business) from [redacted].  The owner came back with a quote to keep my business WITH NO APPARENT DISCOUNT so I repeated to him that "I was responsible for what I had authorized them to already do, under deception from [redacted], and then I told the owner I would just pick my mother's car up and take it somewhere else.  NOTE:  if this owner had a good business ethic he would have, at least, just told me that he would talk to [redacted] about what I claimed [redacted] had said if [redacted] did in fact say this the owner would tell him it's a NO NO to deceive customers just to get business.  The owner did not and is obviously a little deceptive (see his letter back to the Revdex.com) himself.  I didn't expect much from the owner after our phone call and it is certainly funny that he would think I would even consider going to either of his shops again.   I wonder what other technical DECEPTIONS games they are playing on other customers.  I expect no money back from the owner and certainly I don't expect that he is adult or smart enough to apologize to a customer for the DECEPTION.  After all, what did he think I was trying to gain other than let him know what one of his employees had done to get him business.  I had already agreed to pay for the work even before he came back with another quote.  I have nothing to lose by staying away from his business however he has lost a customer and certainly any referral I might have given him.  His loss, oh well.  As far as I'm concerned this case is closed.  Thank you very much Revdex.com!]
Regards,
[redacted]

Review: I was recently released from the hosp for a cancer surgery an needed a running vehicle.due to my inalility to walk. 10/30/2015 I had taken my vehicle to be diagnosed for a misfiring problem their technicians were unable to diagnose an also left air induction hose loose not tightened. Cover on passanger side fender well not connected screw not there for air filter an throttle body cover laying on steering box I noticed a irregular sound. Under hood thats when u checked an noticed all this an. Called immediately to complainDesired Settlement: Rienburement for inalubilty to diagnosed. Problem

Business

Response:

[redacted]

I am sorry that you feel

that we did not offer value to your solution, I have attached the repair order

from your visit, The vehicle computer was accessed and scanned there were no

active or pending codes stored in the system relative to miss fires, Mode 6 data

was checked and there was no miss fire data there either, a visual inspection

was performed and nothing was a miss at the time in the engine compartment. I

spoke with Both [redacted] and [redacted] and checked the call log's there was no return

call of a complaint after you picked up the vehicle?

As stated in the worker

order you requested the vehicle be ready for pick up even though you were

advised that we recommended to complete the diagnosis, the Consultant had recommended to leave the

vehicle over for continued diagnosis, it was not a fact we could not diagnosis

your vehicle, it was a fact that you did not want to leave the vehicle long enough

to continue and complete the diagnosis, if you would like us to take another

look at the vehicle for the concern we would be more than happy to at no charge

to you. Please let me know if you would like us to continue diagnosis for you, Thank you for your time.Please find a copy of the repair order attached[redacted]

Check fields!

Write a review of West El Cajon Automotive & Transmission

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

West El Cajon Automotive & Transmission Rating

Overall satisfaction rating

Description: Auto Repair & Service, Tire Dealers

Address: 844 N Johnson Ave, El Cajon, California, United States, 92020

Phone:

Show more...

Web:

This website was reported to be associated with West El Cajon Automotive & Transmission.



Add contact information for West El Cajon Automotive & Transmission

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated