Mr and Mrs ***,Let me first start out by introducing myselfMy name is Stephen [redacted] , General Manager at Sterling McCall HyundaiIn the Revdex.com complaint attached you made a lot of references about me and how I spoke to you, there must be some confusionUp until this point you and I have not had any conversations with each otherI did receive your email and letterAfter receiving both I attempted to reach you by phone and was unsuccessfulAfter that I responded to you email asking you, why, if we agreed to repair the vehicle you were still wanting to try and back out of the vehicle purchaseThat email was sent to you on June 15th and I have not heard back from you until this pointThere must be a level of misscommunication somewhere since you and I have never spokeI would be happy to discuss this in detail in person or over phoneIf you would like to contact me directly please do so at [redacted] I await your phone call so we can come to some type of resolution Sincerley,Stephen [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my dispute The main reason I am upset is because Sterling McCall Hyundai conducted SIX hard pulls on my credit, some unauthorizedThe manager mentioned that he was having issues with the computer system so he "tried" my credit with other vehicles I had not seenThis incident occurred on a SaturdayOn Monday morning I decided to take my business to another dealer and discovered my score had lowered points since the incident at Sterling McCallI had no issues getting approved for an even newer, higher priced vehicle at the other dealerIt is ridiculous that Sterling McCall claims that the issue is that my consigner is "out of the country" - my consigner lives in Puerto Rico and is an American citizen with a social security number and verifiable identity and assets I didn't receive a call from Sterling McCall until Monday at 4:pm, even though they promised to call me "on Monday as soon as the banks are open" because they submitted my credit application on Saturday at 10:pmThe call was from someone who identified himself as a managerHe called and said they could get me approved for the car but the bank had "some more stipulations" - so I was never really approved for the car like they say in their reply to the Revdex.comI said that I had alread purchased a car, and mentioned that my credit had been negatively affected by the nonsense they pulled on SaturdayThe gentleman became very agitated and said that "it wouldn't make a difference because your credit was already bad"My credit was never "bad" - I just have a short history because I am in my early 20sI told him I would like for them to contact the credit bureaus or financing institutions and ask to have those hard inquiries removedHe became even more angry and raised his voice while telling me that would be "impossible waste of time".I did receive a call from the salesman, Mr Iloye Braide, apoligizing for the situationHe shared that he did not know what was happening with my credit in the financing office either and that he felt uncomfortable seeing the way we were treated, particularly my elderly aunt and uncle who were kept at the dealership for hours straight This was a more positive conversation Regards,Carolina EFragoso
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sterling McCall has resolved the complaint in a satisfactory manner by repairing my car without further charge [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Wednesday, June 14, 1:PM Subject: RE: hyundai complaint[...]Now I will just wait and see what happens[redacted]
We were able to get the customer approvedDue to her needing a co-signer that was out of the country, it took a little bit longer to get the approvalWe called her once the approval came in and the customer was no longer in interested in purchasing a car from us due to the length of time it took for the final approval
Sent: Monday, November 20, 9:AMSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] We have talk to the customerWe have her gift card here at the dealershipShe was supposed to be here at o’clock Saturday to pick it up and has not shown Anthony [redacted] | Group Automotive General Manager Sterling McCall Genesis Sterling McCall Hyundai
*** [redacted] *** [redacted] *** [redacted] [redacted] This has been resolved and since then, we have sold the customer another vehicle and taken her out of this Nissan she purchased.A [redacted] Val Verde | Group AutomotiveGeneral ManagerSterling McCall HyundaiSterling McCall GenesisSouthwest Freeway, Houston, TX77074Office
I acknowledge receipt and will begin an internal investigation to ascertain what has happenedPlease give me some time to communicate with the dealership, and we will be in touch with you with an update Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me when I receive a call at [redacted] (home) or [redacted] (cell) to pick up the replacement floor matsI still reside in Houston
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I was contacted by the service manager, Tim [redacted] , who said that he reviewed my service history, apologized and agreed to mailing me a $reimbursement for the rental car I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
-----Original Message----- From: P [redacted] , Stephen [mailto: [redacted] @sterlingmccallhyundai.com] Sent: Monday, October 12, 2015 4:33 PM To: [redacted] Subject: RE: Regarding complaint that was filed on Sterling McCall Hyundai on 7/14/15 "Mrs. ***, I first would like to... apologize for your inconvenience and struggles during your visit in July. Unfortunately due to management changes and proper contact info not being set up this is the first opportunity I am having to address your concerns. I am sure at this point you have had the opportunity to correct the issues with your vehicle. However, I would like to speak with you regarding your experience at our store and make sure that we did corrected the problem in the correct manner. If you could please contact me at [redacted] I would greatly appreciate it. Thanks, Stephen P [redacted] General Manager [redacted] @sterlingmccallhyundai.com"
Revdex.com: This letter is to inform you that Sterling McCall Hyundai has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/17/and assigned ID [redacted] Regards,
Our dealerships have been unable to make contact with the consumers who filed complaints. Please ask them to phone our dealerships with contact numbers, so we can follow up
Mr***, Thank you for reaching out to me regarding this informationI had Tim review your case and he would like to discuss the situation with youHe will reach out to you shortly to discussSincerely, Stephen ***
customer wrecked the car and *** claimed we had a diminished value claim against the vehicle alreadyThe dealership does not claim diminished value on customers cars for them
Sent: Monday, January 22, 12:PM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Please inform the customer that I will happily refund him the penalty money of Anthony *** *** | Group Automotive General Manager Sterling McCall Hyundai
Sterling McCall Genesis Southwest Freeway, Houston, TXOffice Mobile *** Email: a***@sterlingmccallhyundai.com Website: www.Sterlingmccallhyundai.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint
[The dealership can contact me at: ***That's the best number to reach me at and I'm available 24/7.]
Regards,
[redacted] This has been resolved and since then, we have sold the customer another vehicle and taken her out of this Nissan she purchased.A[redacted] Val...
Mr and Mrs ***,Let me first start out by introducing myselfMy name is Stephen [redacted] , General Manager at Sterling McCall HyundaiIn the Revdex.com complaint attached you made a lot of references about me and how I spoke to you, there must be some confusionUp until this point you and I have not had any conversations with each otherI did receive your email and letterAfter receiving both I attempted to reach you by phone and was unsuccessfulAfter that I responded to you email asking you, why, if we agreed to repair the vehicle you were still wanting to try and back out of the vehicle purchaseThat email was sent to you on June 15th and I have not heard back from you until this pointThere must be a level of misscommunication somewhere since you and I have never spokeI would be happy to discuss this in detail in person or over phoneIf you would like to contact me directly please do so at [redacted] I await your phone call so we can come to some type of resolution Sincerley,Stephen [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my dispute The main reason I am upset is because Sterling McCall Hyundai conducted SIX hard pulls on my credit, some unauthorizedThe manager mentioned that he was having issues with the computer system so he "tried" my credit with other vehicles I had not seenThis incident occurred on a SaturdayOn Monday morning I decided to take my business to another dealer and discovered my score had lowered points since the incident at Sterling McCallI had no issues getting approved for an even newer, higher priced vehicle at the other dealerIt is ridiculous that Sterling McCall claims that the issue is that my consigner is "out of the country" - my consigner lives in Puerto Rico and is an American citizen with a social security number and verifiable identity and assets I didn't receive a call from Sterling McCall until Monday at 4:pm, even though they promised to call me "on Monday as soon as the banks are open" because they submitted my credit application on Saturday at 10:pmThe call was from someone who identified himself as a managerHe called and said they could get me approved for the car but the bank had "some more stipulations" - so I was never really approved for the car like they say in their reply to the Revdex.comI said that I had alread purchased a car, and mentioned that my credit had been negatively affected by the nonsense they pulled on SaturdayThe gentleman became very agitated and said that "it wouldn't make a difference because your credit was already bad"My credit was never "bad" - I just have a short history because I am in my early 20sI told him I would like for them to contact the credit bureaus or financing institutions and ask to have those hard inquiries removedHe became even more angry and raised his voice while telling me that would be "impossible waste of time".I did receive a call from the salesman, Mr Iloye Braide, apoligizing for the situationHe shared that he did not know what was happening with my credit in the financing office either and that he felt uncomfortable seeing the way we were treated, particularly my elderly aunt and uncle who were kept at the dealership for hours straight This was a more positive conversation Regards,Carolina EFragoso
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sterling McCall has resolved the complaint in a satisfactory manner by repairing my car without further charge [redacted] ***
I have been out of town for three weeksI will respond upon my return Monday Feb If my plane arrives on time.ir better yet give me until Wed please
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Wednesday, June 14, 1:PM Subject: RE: hyundai complaint[...]Now I will just wait and see what happens[redacted]
We were able to get the customer approvedDue to her needing a co-signer that was out of the country, it took a little bit longer to get the approvalWe called her once the approval came in and the customer was no longer in interested in purchasing a car from us due to the length of time it took for the final approval
Sent: Monday, November 20, 9:AMSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] We have talk to the customerWe have her gift card here at the dealershipShe was supposed to be here at o’clock Saturday to pick it up and has not shown Anthony [redacted] | Group Automotive General Manager Sterling McCall Genesis Sterling McCall Hyundai
*** [redacted] *** [redacted] *** [redacted] [redacted] This has been resolved and since then, we have sold the customer another vehicle and taken her out of this Nissan she purchased.A [redacted] Val Verde | Group AutomotiveGeneral ManagerSterling McCall HyundaiSterling McCall GenesisSouthwest Freeway, Houston, TX77074Office
I acknowledge receipt and will begin an internal investigation to ascertain what has happenedPlease give me some time to communicate with the dealership, and we will be in touch with you with an update Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me when I receive a call at [redacted] (home) or [redacted] (cell) to pick up the replacement floor matsI still reside in Houston
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I was contacted by the service manager, Tim [redacted] , who said that he reviewed my service history, apologized and agreed to mailing me a $reimbursement for the rental car I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
-----Original Message----- From: P [redacted] , Stephen [mailto: [redacted] @sterlingmccallhyundai.com] Sent: Monday, October 12, 2015 4:33 PM To: [redacted] Subject: RE: Regarding complaint that was filed on Sterling McCall Hyundai on 7/14/15 "Mrs. ***, I first would like to... apologize for your inconvenience and struggles during your visit in July. Unfortunately due to management changes and proper contact info not being set up this is the first opportunity I am having to address your concerns. I am sure at this point you have had the opportunity to correct the issues with your vehicle. However, I would like to speak with you regarding your experience at our store and make sure that we did corrected the problem in the correct manner. If you could please contact me at [redacted] I would greatly appreciate it. Thanks, Stephen P [redacted] General Manager [redacted] @sterlingmccallhyundai.com"
Revdex.com: This letter is to inform you that Sterling McCall Hyundai has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/17/and assigned ID [redacted] Regards,
Our dealerships have been unable to make contact with the consumers who filed complaints. Please ask them to phone our dealerships with contact numbers, so we can follow up
Mr***, Thank you for reaching out to me regarding this informationI had Tim review your case and he would like to discuss the situation with youHe will reach out to you shortly to discussSincerely, Stephen ***
the customer has received the check for the down payment
customer wrecked the car and *** claimed we had a diminished value claim against the vehicle alreadyThe dealership does not claim diminished value on customers cars for them
Sent: Monday, January 22, 12:PM Subject: RE: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** Please inform the customer that I will happily refund him the penalty money of Anthony *** *** | Group Automotive General Manager Sterling McCall Hyundai
Sterling McCall Genesis Southwest Freeway, Houston, TXOffice Mobile *** Email: a***@sterlingmccallhyundai.com Website: www.Sterlingmccallhyundai.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint
[The dealership can contact me at: ***That's the best number to reach me at and I'm available 24/7.]
Regards,
[redacted] This has been resolved and since then, we have sold the customer another vehicle and taken her out of this Nissan she purchased.A[redacted] Val...
Verde | Group 1 AutomotiveGeneral ManagerSterling McCall HyundaiSterling McCall Genesis10505 Southwest Freeway, Houston, TX. 77074Office 713.981.3952