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West Fairfax Cleaners

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West Fairfax Cleaners Reviews (1)

Mr. [redacted]-I wanted to reach out to you in regards to your Revdex.com complaint. My name is [redacted]. I am [redacted] at Weather Tight Corporation and I [redacted]. Based on your complaint, it sounds as though we have contacted you everyday since you reached out to us in...

regards to scheduling an estimate. It sounds as though you contacted our office on 9/30/2014 and requested to be removed from our calling list-and that we contacted you right after that request was made.For training & legal purposes, we do record all our phone calls as well as phone call attempts to homeowners. I was able to access your account to find out what occurred and what may have caused the error on our end to properly remove you from our calling list.It looks like since September 18th, we have reached out to you 7 times-without reaching you. On 9/30/2014- that was out 7th attempt- in which you contacted back and spoke with our operator. Based on the recorded call, you did inform her that you would like to be removed from our calling list. After she ended the call with you, she reached out to our manager on duty in the Call Center to have your file terminated from our database. Our system is set up with an automatic dialing feature, so when the manager on duty pulled up your file to remove you, it automatically dialed your phone. She terminated the call within seconds- but it sounds like the call still rang your phone. After she hung up, she did remove your file from our system to prevent any future calls, but that is why a second call went out to you.I  have personally talked to all parties involved and have used your feedback as a training opportunity for continuous improvement. I apologize that you felt harassed by us, but I do assure you that you have been removed from any future calls- per the phone number of ###-###-####. Since you also called us on ###-###-#### to request to be removed, I have added that number to our file to ensure that you receive no other phone calls on either number.While I by no means want to make excuses for your negative experience with Weather Tight- I hope that this at least explains why a second call came in so quickly after you requested to be removed. In the unlikely event you receive any other phone calls from our company, please contact me immediately and the proper disciplinary action will be taken.Sincerely-[redacted]

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