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West Florin Place Rep Payee Services

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Reviews West Florin Place Rep Payee Services

West Florin Place Rep Payee Services Reviews (16)

• Jun 09, 2021

okey
Profesional, educado y servicial. Buena gente.

• Jun 09, 2021

Disregard clients best interest
We have found Rita and Tom to be extremely irresponsible and even vindictive on each time they have been asked to respond to the needs of disabled individuals. They do whatever they want with these people's funds and refuse to comply with POA or Guardian requests. It is shocking to see individuals so incapable of caring for others allowed to handle their resources!

• Jun 06, 2021

Beware of this company
As a social worker and care provider to my own sister I caution the public regarding use of this company. They have been very hostile and irresponsible with my clients.

• Dec 06, 2020

Doesn't give you dates on when checks come
This is Starr delaCruz and I started with them in 2005 on certain occasions they had s[censored] workers it started getting better in 2017 and when they start mailing checks to me just December its real slow either their giving a Christmas bonus to everyone like I got last time cause they said they mailed it after thanksgiving I think that's why I didn't get check the first through today and I'm going think like I saw the calendar it might be the third Wednesday or it depends cause of your birthday date which mine is august 20th so I'm thinking December 20tH or December 9th like calendar says

Company states: We do appreciate the business Mr [redacted] has with usWe will work with him to resolve any issues we have currently with him

Business states that payments are mailed to said company the day the payment is received from their clientHowever, once that payment is in the mail, they have no control over the delivery date and have no way of tracking that actual payment to confirm receipt and processing by the business

• Dec 06, 2020

your right about that november was fine when they mailed it to me but december is always when I never see it is it because their doing a bonus do you know anyone else that knows when we will get check thought it was the first didnt come waited till 3rd 4th and today nothing and payee said they mailed it after thanksgiving on a weekend then I saw ssi calender online and it said third wednsday or when your born on certain day I saw december 9th

I am rejecting this response because: This company is not sendding checks on time so fedex & usps

*** has been telling WFRPSN since the beginning of the year, that he has made a change of Payee Service to be directly sent to his bankMay WFRPSN did not receive any deposit; so therefore, we were not able to pay *** We had received a notice from Social Security Administrative Office
that his checks will be sent directly to his personal bankI’m sure you are aware of *** Jamie’s case as he had made several complaints about WFRFPSN

First, I appreciate the Revdex.com for giving our agency the opportunity to response to such statements made by those which whom we do business. In this instance and in regards to Ms. [redacted] I can certainly be brief and factual. In a brief, I first became aware of Ms. [redacted] when her father contacted our...

office to inform us that she had once again ran away with her boyfriend and a woman impersonating her mother. I was told by [redacted]'s father that she was beguiled a woman who used [redacted] as a tool in fraudulent activities. Moreover, our office worked with our local law enforcement, with the support of her father, to make sure [redacted] (who about to turn 18) was safe and no longer under the control of this devious individual. Not two months later [redacted] was in our office demanding that we pay her monthly rent to this same woman (that used [redacted] for financial gains through criminal means) who was eventually incarcerated. After that I encouraged [redacted] to go back to her father's house because whatever rules she did not agree with sure beat living from couch to couch. Now at dad's house...there is a new pressure. As her financially fiduciary agent we are held to a standard in the governing of [redacted]'s as well as all of our clientele's funds. It is a misperception that all of our clients are required to have a representative payee many are, but not all. However, for some of those that are required to have a payee are resistant to the guidelines by which we disbursement funds. [redacted] is a client that was happy (at least that's what I thought after all the long talks pep talks in my office) until I begin to press her on supplying our agency with the needed documentation (simply receipts) of all the "extra" funds she was requesting while she being living at her dad's. Well, she forgot to report that on Friday, June 19th she called requesting another lump sum of funds after which she had not provided us with the receipts for the previous allotment we released. Seeing she was getting nowhere verbally insulting me over the phone and threatening to change payee services if I didn't do what I was told, she rudely hung up in my face. When she showed up in the office on June 22nd, being at the end of the month, it was quiet and calm in our office and I was assisting another client. I looked over at [redacted] and greeted her and calmly and sternly in a mother like tone (and yes in front of the 2 staff members and 2 clients' in the office) asked to her not attack me verbally and hang up in my face. I also added that if she did not find our agency suitable that there were others that may be others that would appreciate her business. If the embarrassment that I caused [redacted] is the reason this complaint was initiated, I sincerely apologize. It is never my intent, no matter the treatment, to humiliate anyone. I believe the customer may not all ways be right, but there is always a right way to treat the customer. Again, to [redacted], I do apologize. The West Florin Representative Payee Service has been in business for 20 years and the work that my boss, Barbara Nord, has done for hundreds of citizens in Sacramento, (disabled, veterans, retirees, special needs populations, SSI, SSA recipients and the average Joe and Joyce) has been outstanding. Social Security Administration office, apartment complexes, private housing owners, mental health agencies, several small and large business, and most importantly hundreds of our clients applaud our work in the community and would rebuff [redacted] on her characterization of our agency. All of the outlandish and unsubstantiated statements made in [redacted]'s complaint are simply untrue. In regards to the desired settlement, am I willing to refund her $41.00 fee for the month of June only, since I believe, based upon all my past communications with [redacted], this is month the breach in service took place. As for a reprimand and investigation of our business practices in our office, we are audited by the local and federal government. If these two entities are pleased with the way we do business, I believe [redacted]'s expectations can be met, just not by our office. As a final note, I reported my "open" talk with [redacted] to her father (as I said I would do...we're still working together fine) I explained to him her rude behavior over the phone, to which he replied, "Yeah, she's a little hotheaded." We chuckled and in good spirits agreed that it was all apart of her growing and the nature of our business.

Company states: We do appreciate the business Mr. [redacted] has with us. We will work with him to resolve any issues we have currently with him.

I am rejecting this response because: I paid [redacted] & W.D! account # changed. [redacted]/ $ / \ ~

Business states that payments are mailed to  said company the day the payment is received from their client. However, once that payment is in the mail, they have no control over the delivery date and have no way of tracking that actual payment to confirm receipt and processing by the business.

Review: Cell phone ####-###-####Last month oF May A check of $100.00 should of been sent TOO [redacted] nor it has not... I sent a check from west florin payee service for $100.00 this month in the mail on L St.Desired Settlement: I need these Bills pay since I also donate money through [redacted]; THANKS...

Business

Response:

Company states: We do appreciate the business Mr. [redacted] has with us. We will work with him to resolve any issues we have currently with him.

Consumer

Response:

I am rejecting this response because: I paid [redacted] & W.D! account # changed. [redacted]/ $ / \ ~

Review: I have been a client of this payee service for my SSI Since October 2014. I have experienced very poor service from Ms. [redacted] and the owner [redacted]. I have been treated rudely when I call their office. They Never answer their phone and when I leave a message I never get a call back. I go into the office and I am made to feel like I am a bother. I never get my questions answered and when I stand up for myself they threaten to send my SSI Money back to Social Security. I have asked for a ledger to see how much money I have in my account and they refuse to give me one. The final straw came on June 22 2015 when I was in their office to pick up a check. Ms. [redacted] seemed like she was agitated that I was in the office. She called me up to the front counter and chastized me in front of an office full of people. She told me that if I didnt like the way they did business then I could go somewhere else. She then threatened to send my money from SSI Back to Social Security which would cause a delay in me getting my money, I also do not ever receive any information from them when social security sends me any information. I plan to switch payee services when I can. They treat many if not most of their customers like this. My father also is a client and also receives this type of treatment. He has stopped having any contact with them to avoid any conflicts. He has just had foot surgery and also plans to change agencies as well when better. The customer service is very poor and I also do feel they are not truthful with me about my money. I believe they are fraudulent.Desired Settlement: I would like for them to be reprimanded or some kind of sanctions against them If this cant be done I would like to be refunded my $41 from october thru June (9 months)

Business

Response:

First, I appreciate the Revdex.com for giving our agency the opportunity to response to such statements made by those which whom we do business. In this instance and in regards to Ms. [redacted] I can certainly be brief and factual. In a brief, I first became aware of Ms. [redacted] when her father contacted our office to inform us that she had once again ran away with her boyfriend and a woman impersonating her mother. I was told by [redacted]'s father that she was beguiled a woman who used [redacted] as a tool in fraudulent activities. Moreover, our office worked with our local law enforcement, with the support of her father, to make sure [redacted] (who about to turn 18) was safe and no longer under the control of this devious individual. Not two months later [redacted] was in our office demanding that we pay her monthly rent to this same woman (that used [redacted] for financial gains through criminal means) who was eventually incarcerated. After that I encouraged [redacted] to go back to her father's house because whatever rules she did not agree with sure beat living from couch to couch. Now at dad's house...there is a new pressure. As her financially fiduciary agent we are held to a standard in the governing of [redacted]'s as well as all of our clientele's funds. It is a misperception that all of our clients are required to have a representative payee many are, but not all. However, for some of those that are required to have a payee are resistant to the guidelines by which we disbursement funds. [redacted] is a client that was happy (at least that's what I thought after all the long talks pep talks in my office) until I begin to press her on supplying our agency with the needed documentation (simply receipts) of all the "extra" funds she was requesting while she being living at her dad's. Well, she forgot to report that on Friday, June 19th she called requesting another lump sum of funds after which she had not provided us with the receipts for the previous allotment we released. Seeing she was getting nowhere verbally insulting me over the phone and threatening to change payee services if I didn't do what I was told, she rudely hung up in my face. When she showed up in the office on June 22nd, being at the end of the month, it was quiet and calm in our office and I was assisting another client. I looked over at [redacted] and greeted her and calmly and sternly in a mother like tone (and yes in front of the 2 staff members and 2 clients' in the office) asked to her not attack me verbally and hang up in my face. I also added that if she did not find our agency suitable that there were others that may be others that would appreciate her business. If the embarrassment that I caused [redacted] is the reason this complaint was initiated, I sincerely apologize. It is never my intent, no matter the treatment, to humiliate anyone. I believe the customer may not all ways be right, but there is always a right way to treat the customer. Again, to [redacted], I do apologize. The West Florin Representative Payee Service has been in business for 20 years and the work that my boss, Barbara Nord, has done for hundreds of citizens in Sacramento, (disabled, veterans, retirees, special needs populations, SSI, SSA recipients and the average Joe and Joyce) has been outstanding. Social Security Administration office, apartment complexes, private housing owners, mental health agencies, several small and large business, and most importantly hundreds of our clients applaud our work in the community and would rebuff [redacted] on her characterization of our agency. All of the outlandish and unsubstantiated statements made in [redacted]'s complaint are simply untrue. In regards to the desired settlement, am I willing to refund her $41.00 fee for the month of June only, since I believe, based upon all my past communications with [redacted], this is month the breach in service took place. As for a reprimand and investigation of our business practices in our office, we are audited by the local and federal government. If these two entities are pleased with the way we do business, I believe [redacted]'s expectations can be met, just not by our office. As a final note, I reported my "open" talk with [redacted] to her father (as I said I would do...we're still working together fine) I explained to him her rude behavior over the phone, to which he replied, "Yeah, she's a little hotheaded." We chuckled and in good spirits agreed that it was all apart of her growing and the nature of our business.

Review: West Florin Payee Service did not send payment to AT&T for $228.97 on 3Aug2016. AT&T call me today for the money.After the payment from West Florin Payee Service gets to AT&T fees from us bank will get refund.Desired Settlement: Call the U.S. Postal Service to make sure all of mine leters has been sent.

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Description: Personal Services

Address: 7225 E Southgate Dr. Ste. 302, Sacramento, California, United States, 95823-2650

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