Revdex.com:Hi ***, I filed a consumer complaint late last night, #*** regarding a negative experience involving a vacation rental
reservationHowever, someone from the Kona Rental agency called this afternoon to say she had cancelled my reservation as of todayIt took three calls and a couple of emails, but someone did call me today to say the reservation had been cancelledAs a result, I would like to drop my complaint against the rental companyEven though I do not appreciate their business practices and will not stay at their resort in the future, they have fulfilled my request of a simple cancellation and I am satisfied with the resultLet me know if there is anything else you need me to do in order to drop the complaint, and thank you very much for your rapid response regarding the unfair circumstance I was unable to affect in a timely mannerThank you, *** *** ***
Sincerely,
*** ***
Mr*** is correct that we have managed his condo as a long term rental for quite some time He is also correct that we do pay his mortgage with *** *** bank He is INCORRECT in stating the late payments are a result of our lack of management or fiscal responsibility Mr
*** has been consistently in arrears with West Hawaii Property Services, IncMr***'s rental income just covers the GET (which we also pay on his behalf) and his mortgage payment Therefore if he has any maintenance issues there is no money available unless the owner pays it We have brought this issue to Mr***'s attention on several occasions On April, he visited our office and Cindy ***, our office manager, went over his account with him In May, he made a payment to us in the amount of $ Unfortunately he owed us over $ Since that payment his account has had small maintenance issues (all of which we have paid) and we have continued to pay his mortgage and GETAs of today, I have paid the July mortgage This leaves Mr*** owing West Hawaii Property Services, Inc$Obviously this owner is quite difficult and very demanding of other people's money As I said, I have paid the July, mortgage I am, again, putting Mr*** on notice should I not receive the amount due West Hawaii Property Services, Incby close of business July 31, I will be unable to pay his August mortgage payment and will forward any funds left in his account to him expeditiously.
In addition, Mr*** receives his statements via email monthly and has online access to his account with us 24/ On multiple occasions we have also sent them to him to further document the amounts he owes West Hawaii Property Services, IncShould you require additional documentation we will be happy to provide emails sent to Mr*** during the last number of years reiterating the issues with his account Though I am reluctant to release his financial information without his consent
Mahalo,
Leigh Ann C***
April the owner beginning balance (before paying mortgage) ($1319.53)
May " " " " " " ($1338.36)
June " " " " " " ($1262.26)
July ($1186.16)
August ($646.46) - after we received $from the owner
Sept ($195.28)
As you can see when the owner had a low negative balance we paid his mortgage, in good faith, on timeMay ($888.99)
June ($338.54) Because we received a payment of $from the owner we took that as good with and paid June on timeJuly ($475.87) We never heard from the owner again re paying down his balance due usAgain, we have done this for several years with this owner and have always acted in good faith and professionally And as you can see when his negative balance was relatively low we paid the mortgage timely I had options We could have chosen to pay his taxes late Not paying for maintenance with a long term tenant ws not an optionRe statements, this is the FIRST time we are hearing that he was not receiving statements or was not accessing his account online He has NEVER brought this to our attentionMahalo
Aloha,
It's time to put this to bed. Mr. [redacted] will never take any responsibility for the situation. I checked with our processing company, Yapstone, they have no record of him attempting to make a payment. We did receive almost a dozen payments from guests and tenant in the time period Mr. [redacted] mentions. In addition, if he called our office he never left a message on our voice mail and he used someone else's phone. Our system has caller ID and a memory that allows us to view missed calls going back for several days.
Mr. [redacted] felt no responsibility for his own account and no respect for our business. He has gone to another management company now. In violation of his contract which states he must give us 30 days written notice. That would have allowed us to collect our money from his account. At this point I will not be responding to any more of Mr. [redacted]'s replies. I think the situation is obvious.
I genuinely wish Mr. [redacted] all the best and hope he has learned a valuable lesson in all this. We certainly have. As of now, we will no longer offer this service to ANY of our owners.
Mahalo,
Leigh Ann
Complaint: [redacted]
I am rejecting this response because:
I do not get a monthly statement sent to me by West Hawaii
Property Services.
There is and was no reason for 8 late payments to my mortgage bank .
I now have a late fee balance of $311.92 with my bank.
Either West Hawaii prop services pays the late fees and lll pay the $440 and change .
It shouldn't have come to me finding out from my mortgage bank that these late
payments had occurred .
I agree I had past balances with them but I contacted them to make
arrangements as I could afford to pay my balances .
They have attemped to affect my credit score negatively by making these late payments .
There is no excuse for 6 consecutive late payments from April 2014 thru Sept 2014 . And recently May 2015 & July 2015!!
I will pay them the $440 and change if they pay the late fees that they have caused me with
[redacted] of $311.92.
Sincerely,
[redacted]
To
Complaint: [redacted]
I am rejecting this response because I tried on Friday July 31st to
make a payment on West Hawaii Prop Mgmt web site as was sent to me
by a representative of the Co.
The site kicked my card out saying " improper card # " I tried several times!
I tied calling this morning , Aug 3 to make a payment no answer .
She can say all she wants at this point but I hope whoever reads this sees it
from the my prospective , the property owner , who has left this property mgmt co.
because if this attitude in getting from them , because they paid my mortgage
late 6 consecutive months in 2014 and now twice in 2015 !
I will now call Aug 4 to , actually a 3rd attempt to make a payment !
Sincerely,
[redacted]
Revdex.com:Hi ***, I filed a consumer complaint late last night, #*** regarding a negative experience involving a vacation rental
reservationHowever, someone from the Kona Rental agency called this afternoon to say she had cancelled my reservation as of todayIt took three calls and a couple of emails, but someone did call me today to say the reservation had been cancelledAs a result, I would like to drop my complaint against the rental companyEven though I do not appreciate their business practices and will not stay at their resort in the future, they have fulfilled my request of a simple cancellation and I am satisfied with the resultLet me know if there is anything else you need me to do in order to drop the complaint, and thank you very much for your rapid response regarding the unfair circumstance I was unable to affect in a timely mannerThank you, *** *** ***
Sincerely,
*** ***
Mr*** is correct that we have managed his condo as a long term rental for quite some time He is also correct that we do pay his mortgage with *** *** bank He is INCORRECT in stating the late payments are a result of our lack of management or fiscal responsibility Mr
*** has been consistently in arrears with West Hawaii Property Services, IncMr***'s rental income just covers the GET (which we also pay on his behalf) and his mortgage payment Therefore if he has any maintenance issues there is no money available unless the owner pays it We have brought this issue to Mr***'s attention on several occasions On April, he visited our office and Cindy ***, our office manager, went over his account with him In May, he made a payment to us in the amount of $ Unfortunately he owed us over $ Since that payment his account has had small maintenance issues (all of which we have paid) and we have continued to pay his mortgage and GETAs of today, I have paid the July mortgage This leaves Mr*** owing West Hawaii Property Services, Inc$Obviously this owner is quite difficult and very demanding of other people's money As I said, I have paid the July, mortgage I am, again, putting Mr*** on notice should I not receive the amount due West Hawaii Property Services, Incby close of business July 31, I will be unable to pay his August mortgage payment and will forward any funds left in his account to him expeditiously.
In addition, Mr*** receives his statements via email monthly and has online access to his account with us 24/ On multiple occasions we have also sent them to him to further document the amounts he owes West Hawaii Property Services, IncShould you require additional documentation we will be happy to provide emails sent to Mr*** during the last number of years reiterating the issues with his account Though I am reluctant to release his financial information without his consent
Mahalo,
Leigh Ann C***
April the owner beginning balance (before paying mortgage) ($1319.53)
May " " " " " " ($1338.36)
June " " " " " " ($1262.26)
July ($1186.16)
August ($646.46) - after we received $from the owner
Sept ($195.28)
As you can see when the owner had a low negative balance we paid his mortgage, in good faith, on timeMay ($888.99)
June ($338.54) Because we received a payment of $from the owner we took that as good with and paid June on timeJuly ($475.87) We never heard from the owner again re paying down his balance due usAgain, we have done this for several years with this owner and have always acted in good faith and professionally And as you can see when his negative balance was relatively low we paid the mortgage timely I had options We could have chosen to pay his taxes late Not paying for maintenance with a long term tenant ws not an optionRe statements, this is the FIRST time we are hearing that he was not receiving statements or was not accessing his account online He has NEVER brought this to our attentionMahalo
Aloha,
It's time to put this to bed. Mr. [redacted] will never take any responsibility for the situation. I checked with our processing company, Yapstone, they have no record of him attempting to make a payment. We did receive almost a dozen payments from guests and tenant in the time period Mr. [redacted] mentions. In addition, if he called our office he never left a message on our voice mail and he used someone else's phone. Our system has caller ID and a memory that allows us to view missed calls going back for several days.
Mr. [redacted] felt no responsibility for his own account and no respect for our business. He has gone to another management company now. In violation of his contract which states he must give us 30 days written notice. That would have allowed us to collect our money from his account. At this point I will not be responding to any more of Mr. [redacted]'s replies. I think the situation is obvious.
I genuinely wish Mr. [redacted] all the best and hope he has learned a valuable lesson in all this. We certainly have. As of now, we will no longer offer this service to ANY of our owners.
Mahalo,
Leigh Ann
Complaint: [redacted]
I am rejecting this response because:
I do not get a monthly statement sent to me by West Hawaii
Property Services.
There is and was no reason for 8 late payments to my mortgage bank .
I now have a late fee balance of $311.92 with my bank.
Either West Hawaii prop services pays the late fees and lll pay the $440 and change .
It shouldn't have come to me finding out from my mortgage bank that these late
payments had occurred .
I agree I had past balances with them but I contacted them to make
arrangements as I could afford to pay my balances .
They have attemped to affect my credit score negatively by making these late payments .
There is no excuse for 6 consecutive late payments from April 2014 thru Sept 2014 . And recently May 2015 & July 2015!!
I will pay them the $440 and change if they pay the late fees that they have caused me with
[redacted] of $311.92.
Sincerely,
[redacted]
To
Complaint: [redacted]
I am rejecting this response because I tried on Friday July 31st to
make a payment on West Hawaii Prop Mgmt web site as was sent to me
by a representative of the Co.
The site kicked my card out saying " improper card # " I tried several times!
I tied calling this morning , Aug 3 to make a payment no answer .
She can say all she wants at this point but I hope whoever reads this sees it
from the my prospective , the property owner , who has left this property mgmt co.
because if this attitude in getting from them , because they paid my mortgage
late 6 consecutive months in 2014 and now twice in 2015 !
I will now call Aug 4 to , actually a 3rd attempt to make a payment !
Sincerely,
[redacted]