West Herr Ford of Hamburg

At our
request, the customer returned to West Herr so that we could inspect the
vehicle together. We put the car on the lift and confirmed with [redacted] that
the power steering rack was in fact leaking, which failed New York...

State
inspection. To thank her for coming back in to confirm our diagnosis, we
refunded the $21 inspection fee. She was satisfied and everyone agreed the
repair was legitimate and necessary.
Sincerely,
[redacted]
Assistant
to [redacted], President

We are sorry that Mr. [redacted] is having troubles with h.is...

vehicle. The vehicle was brought into our shop because the check engine light was on. As on all vehicles we check for any warranty or extended warranty coverage, in doingso we are required to run the Vehicle Identification Number (VIN) through Ford Motor Company's website, to specifically check the warranty coverage on any specific parts. We input the VIN number and the part number. The report from Ford Motor Company stating the specific part needed for his repair has no coverage found for this VIN for the age and mileage that was on it at the time of repair (Base warranty on the vehicle is 3years or 36,000 miles whichever occurs first). For your reference we have attached the repair order and Ford Data confirming the part is not covered. To address the customers additional comments concerning the manufactures warranty coverage I have attached the documents from Ford on what is covered and the term of this warranty.  Sincerely, Mark G[redacted] Service Manager West Herr Ford of Hamburg

We sincerely apologize for the delay in refunding Mrs. [redacted] deposit check.  The check has been sent via FedEx along with a goodwill gesture as an apology.