Dear Revdex.com, To answer your question, yes the mileage was in the contract Unfortunately, when the sales man called me this information was not disclosed I canceled the deal with another dealership and came to West Herr in good faith The contract was only shown to me at the very end of the process Given the hard pushy sales techniques going through more of it was not something I wanted to deal with at the time The mileage disclosure, even though it did occur, occurred so late in the process that there was not much I could doThis however is not the only part of the complaint the fact that West Herr pressured me into purchasing a higher priced vehicle If they were willing to take the other one back, there was no need to force me to purchase another vehicle at an unreasonable price I couldn't even negotiate a price of the vehicle because they already held my money Thank you for your assistance in this matterSincerely, [redacted]
West Herr has resolved Ms***'s concerns and have mailed her complimentary oil changes as she requested. Following is the email that Ms*** sent Charles *** on August 25, 2016:
***HelloI just checked my porch and saw something from FedEX(I'm wondering how long it's been sitting there)At any rate I received the booklet for the oil changesThank you very much for resolving this quicklyI apologize that we did not catch up back in JulyThings like this happen but such is lifeHave a great rest of the week. *** *** Sincerely, Annette ***
Executive Assistant
Dear Revdex.com, To answer your question, yes the mileage was in the contract. Unfortunately, when the sales man called me this information was not disclosed. I canceled the deal with another dealership and came to West Herr in good faith. The contract was only shown to...
me at the very end of the process. Given the hard pushy sales techniques going through more of it was not something I wanted to deal with at the time. The mileage disclosure, even though it did occur, occurred so late in the process that there was not much I could do. This however is not the only part of the complaint the fact that West Herr pressured me into purchasing a higher priced vehicle. If they were willing to take the other one back, there was no need to force me to purchase another vehicle at an unreasonable price. I couldn't even negotiate a price of the vehicle because they already held my money. Thank you for your assistance in this matter. Sincerely, [redacted].
I am sorry that Ms. [redacted] is unhappy with her experience at West Herr. Charles [redacted], the General Manager has reached out to her, but as of this time she has not contacted us back. We would like the opportunity to speak with her regarding her concerns and ask that she contact Charles...
at [redacted] or his cell phone at [redacted]. Sincerely, Annette [redacted] Executive Assistant
Dear Revdex.com, To answer your question, yes the mileage was in the contract Unfortunately, when the sales man called me this information was not disclosed I canceled the deal with another dealership and came to West Herr in good faith The contract was only shown to me at the very end of the process Given the hard pushy sales techniques going through more of it was not something I wanted to deal with at the time The mileage disclosure, even though it did occur, occurred so late in the process that there was not much I could doThis however is not the only part of the complaint the fact that West Herr pressured me into purchasing a higher priced vehicle If they were willing to take the other one back, there was no need to force me to purchase another vehicle at an unreasonable price I couldn't even negotiate a price of the vehicle because they already held my money Thank you for your assistance in this matterSincerely, [redacted]
West Herr has resolved Ms***'s concerns and have mailed her complimentary oil changes as she requested. Following is the email that Ms*** sent Charles *** on August 25, 2016:
***HelloI just checked my porch and saw something from FedEX(I'm wondering how long it's been sitting there)At any rate I received the booklet for the oil changesThank you very much for resolving this quicklyI apologize that we did not catch up back in JulyThings like this happen but such is lifeHave a great rest of the week. *** *** Sincerely, Annette ***
Executive Assistant
Dear Revdex.com, To answer your question, yes the mileage was in the contract. Unfortunately, when the sales man called me this information was not disclosed. I canceled the deal with another dealership and came to West Herr in good faith. The contract was only shown to...
me at the very end of the process. Given the hard pushy sales techniques going through more of it was not something I wanted to deal with at the time. The mileage disclosure, even though it did occur, occurred so late in the process that there was not much I could do. This however is not the only part of the complaint the fact that West Herr pressured me into purchasing a higher priced vehicle. If they were willing to take the other one back, there was no need to force me to purchase another vehicle at an unreasonable price. I couldn't even negotiate a price of the vehicle because they already held my money. Thank you for your assistance in this matter. Sincerely, [redacted].
I am sorry that Ms. [redacted] is unhappy with her experience at West Herr. Charles [redacted], the General Manager has reached out to her, but as of this time she has not contacted us back. We would like the opportunity to speak with her regarding her concerns and ask that she contact Charles...
at [redacted] or his cell phone at [redacted]. Sincerely, Annette [redacted] Executive Assistant